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New iPhone 6S back case clicking/popping

K

kellte2

macrumors 6502
Original poster
Jul 10, 2005
294
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Just received my iPhone 6S and I've noticed a strange behavior that wasn't present on my old iPhone 5. When pressure is applied a little below the Apple logo on the back, the case makes a "pop" or click noise. Doesn't happen every time, but after the phone has not be used for a bit, it will produce the sound. Having been on the 5, I missed out on the clicking/popping screen issue that was present on the 6.

Anyone else experiencing this minor annoyance?
 
I've never heard of that annoyance before. I would advise getting it looked at since it could be mechanical.
 
Newtons Apple said:
There was a good size thread on this when the 6S first came out. If you squeezed it just right it made a clicking sound.
Click to expand...

Ah. Missed that thread when I searched prior to posting here. If you have the link to that thread handy, it would be greatly appreciated.
 
kellte2 said:
Ah. Missed that thread when I searched prior to posting here. If you have the link to that thread handy, it would be greatly appreciated.
Click to expand...

I am sorry and have tried to find it but there are so many threads back to when the 6S first came out.

Apple would not give you any problems about getting this replaced if you can get it in the store.

Sorry you are having this problem.
 
teknikal90 said:
just leave it. you'll be getting a refurb phone by this point. enjoy the phone. You'll most likely put a case on it anyway
Click to expand...


I've never understood the fear of the refurb phone. I had to take replacement phones deep into the iPhone 5 lifecycle and they were more reliable than my launch device which had a lock button failure after only a few weeks time.
 
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kellte2 said:
I've never understood the fear of the refurb phone. I had to take replacement phones deep into the iPhone 5 lifecycle and they were more reliable than my launch device which had a lock button failure after only a few weeks time.
Click to expand...

that's because launch day iphone 5 do have defective lock buttons. hence the recall.
 
teknikal90 said:
that's because launch day iphone 5 do have defective lock buttons. hence the recall.
Click to expand...

Touché. Still don't understand the issue with a refurb versus new, other than matching serial numbers on the box and handset.
 
kellte2 said:
Touché. Still don't understand the issue with a refurb versus new, other than matching serial numbers on the box and handset.
Click to expand...
just by experience, the 'fit and finish' on these refurbs aren't as well done as retail ones.

For example, my launch iphone 6 broke (water damage). I replaced it by apple care, and they gave me a refurb. it was fine, but the anodizing on the buttons is noticably of a different colour to the body. I didn't exchange it of course, but it's there. Further, there is a gap between the screen and the case that pulls my hair out maybe once every 3/4 phone calls. I asked the apple genius to tighten the screen, they came back saying they couldnt and gave me a new one.

The new one had a faulty home button (it doesn't click)...the genius literally pulled the phone out of the box...then processed another return right then and there when he realized that. Ended up being a 1.5 hour genius bar visit.

This new one has dead pixels on the screen. I'm sick of going to the genius bar, so I'm living with it.

My launch day phone was perfect.
 
I have the same problem. I have exchanged my 6S 4 times now for this. the phone I have now only makes 1 clicking noise when I have not pressed on it for a few hours. otherwise I hear nothing. The other iPhones I had made clicks by just using 3D touch near the Apple logo.
 
kellte2 said:
Just received my iPhone 6S and I've noticed a strange behavior that wasn't present on my old iPhone 5. When pressure is applied a little below the Apple logo on the back, the case makes a "pop" or click noise. Doesn't happen every time, but after the phone has not be used for a bit, it will produce the sound. Having been on the 5, I missed out on the clicking/popping screen issue that was present on the 6.

Anyone else experiencing this minor annoyance?
Click to expand...
Same thing happens to the bottom right of my iPhone 6. Good to know I'm not alone.
 
DieterV said:
I have the same problem. I have exchanged my 6S 4 times now for this. the phone I have now only makes 1 clicking noise when I have not pressed on it for a few hours. otherwise I hear nothing. The other iPhones I had made clicks by just using 3D touch near the Apple logo.
Click to expand...

Ya, mine only pops when I directly press the back, which honestly isn't an intended use pattern. However, it will do it almost every time I pick up the phone and this is annoying as hell, given the marketing hype for Apple engineering and the very high cost of the device. Just doesn't feel as solid as it should.

Since it sounds like it is nearly impossible to get a phone that won't "pop" on the back now, I'm inclined to wait a few months to try another replacement, refurbished or not.

Edit: also, DieterV, how have you gone about getting your replacements? Phone or store?
 
Last edited:
kellte2 said:
Ya, mine only pops when I directly press the back, which honestly isn't an intended use pattern. However, it will do it almost every time I pick up the phone and this is annoying as hell, given the marketing hype for Apple engineering and the very high cost of the device. Just doesn't feel as solid as it should.

Since it sounds like it is nearly impossible to get a phone that won't "pop" on the back now, I'm inclined to wait a few months to try another replacement, refurbished or not.

Edit: also, DieterV, how have you gone about getting your replacements? Phone or store?
Click to expand...
Everytime I have asked for a refund and just baught another phone.
 
kellte2 said:
Since it sounds like it is nearly impossible to get a phone that won't "pop" on the back now,
Click to expand...
My year old 6 Plus is still rock solid with zero creaks or whatsoever. My 6s does the creaking sound below the apple logo occasionally. I can live with it so long as it doesn't get worse.
 
Hi all, a little bit out of topic here. I feel that the back of the 6s plus is not 100% flat. I mean I can feel the inconsistency in flatness without a case. A little bump from below the apple logo...anyone notice this? The bottom part of the phone seems thinner. Weird...Use your fingers to feel it
 
kellte2 said:
Touché. Still don't understand the issue with a refurb versus new, other than matching serial numbers on the box and handset.
Click to expand...

However, if you're one of those people that sells your phone every year to use the money to purchase the latest iPhone some buyers could be put off by non-matching serial numbers. I probably would be a little.
 
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