New iPhone 6S back case clicking/popping

kellte2

macrumors 6502
Original poster
Jul 10, 2005
255
28
Just received my iPhone 6S and I've noticed a strange behavior that wasn't present on my old iPhone 5. When pressure is applied a little below the Apple logo on the back, the case makes a "pop" or click noise. Doesn't happen every time, but after the phone has not be used for a bit, it will produce the sound. Having been on the 5, I missed out on the clicking/popping screen issue that was present on the 6.

Anyone else experiencing this minor annoyance?
 

baller1308

macrumors 65816
Dec 8, 2009
1,040
170
I've never heard of that annoyance before. I would advise getting it looked at since it could be mechanical.
 

kellte2

macrumors 6502
Original poster
Jul 10, 2005
255
28
There was a good size thread on this when the 6S first came out. If you squeezed it just right it made a clicking sound.
Ah. Missed that thread when I searched prior to posting here. If you have the link to that thread handy, it would be greatly appreciated.
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,222
Jacksonville, Florida
Ah. Missed that thread when I searched prior to posting here. If you have the link to that thread handy, it would be greatly appreciated.
I am sorry and have tried to find it but there are so many threads back to when the 6S first came out.

Apple would not give you any problems about getting this replaced if you can get it in the store.

Sorry you are having this problem.
 

kellte2

macrumors 6502
Original poster
Jul 10, 2005
255
28
just leave it. you'll be getting a refurb phone by this point. enjoy the phone. You'll most likely put a case on it anyway

I've never understood the fear of the refurb phone. I had to take replacement phones deep into the iPhone 5 lifecycle and they were more reliable than my launch device which had a lock button failure after only a few weeks time.
 
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teknikal90

macrumors 68040
Jan 28, 2008
3,150
1,483
Vancouver, BC
I've never understood the fear of the refurb phone. I had to take replacement phones deep into the iPhone 5 lifecycle and they were more reliable than my launch device which had a lock button failure after only a few weeks time.
that's because launch day iphone 5 do have defective lock buttons. hence the recall.
 

kellte2

macrumors 6502
Original poster
Jul 10, 2005
255
28
that's because launch day iphone 5 do have defective lock buttons. hence the recall.
Touché. Still don't understand the issue with a refurb versus new, other than matching serial numbers on the box and handset.
 

teknikal90

macrumors 68040
Jan 28, 2008
3,150
1,483
Vancouver, BC
Touché. Still don't understand the issue with a refurb versus new, other than matching serial numbers on the box and handset.
just by experience, the 'fit and finish' on these refurbs aren't as well done as retail ones.

For example, my launch iphone 6 broke (water damage). I replaced it by apple care, and they gave me a refurb. it was fine, but the anodizing on the buttons is noticably of a different colour to the body. I didn't exchange it of course, but it's there. Further, there is a gap between the screen and the case that pulls my hair out maybe once every 3/4 phone calls. I asked the apple genius to tighten the screen, they came back saying they couldnt and gave me a new one.

The new one had a faulty home button (it doesn't click)...the genius literally pulled the phone out of the box...then processed another return right then and there when he realized that. Ended up being a 1.5 hour genius bar visit.

This new one has dead pixels on the screen. I'm sick of going to the genius bar, so I'm living with it.

My launch day phone was perfect.
 

DieterV

macrumors member
Oct 17, 2015
48
16
I have the same problem. I have exchanged my 6S 4 times now for this. the phone I have now only makes 1 clicking noise when I have not pressed on it for a few hours. otherwise I hear nothing. The other iPhones I had made clicks by just using 3D touch near the Apple logo.
 

9fiftyfive

macrumors member
Oct 26, 2015
91
15
Just received my iPhone 6S and I've noticed a strange behavior that wasn't present on my old iPhone 5. When pressure is applied a little below the Apple logo on the back, the case makes a "pop" or click noise. Doesn't happen every time, but after the phone has not be used for a bit, it will produce the sound. Having been on the 5, I missed out on the clicking/popping screen issue that was present on the 6.

Anyone else experiencing this minor annoyance?
Same thing happens to the bottom right of my iPhone 6. Good to know I'm not alone.
 

kellte2

macrumors 6502
Original poster
Jul 10, 2005
255
28
I have the same problem. I have exchanged my 6S 4 times now for this. the phone I have now only makes 1 clicking noise when I have not pressed on it for a few hours. otherwise I hear nothing. The other iPhones I had made clicks by just using 3D touch near the Apple logo.
Ya, mine only pops when I directly press the back, which honestly isn't an intended use pattern. However, it will do it almost every time I pick up the phone and this is annoying as hell, given the marketing hype for Apple engineering and the very high cost of the device. Just doesn't feel as solid as it should.

Since it sounds like it is nearly impossible to get a phone that won't "pop" on the back now, I'm inclined to wait a few months to try another replacement, refurbished or not.

Edit: also, DieterV, how have you gone about getting your replacements? Phone or store?
 
Last edited:

DieterV

macrumors member
Oct 17, 2015
48
16
Ya, mine only pops when I directly press the back, which honestly isn't an intended use pattern. However, it will do it almost every time I pick up the phone and this is annoying as hell, given the marketing hype for Apple engineering and the very high cost of the device. Just doesn't feel as solid as it should.

Since it sounds like it is nearly impossible to get a phone that won't "pop" on the back now, I'm inclined to wait a few months to try another replacement, refurbished or not.

Edit: also, DieterV, how have you gone about getting your replacements? Phone or store?
Everytime I have asked for a refund and just baught another phone.
 

MrInquestador

macrumors regular
Nov 14, 2015
190
45
Since it sounds like it is nearly impossible to get a phone that won't "pop" on the back now,
My year old 6 Plus is still rock solid with zero creaks or whatsoever. My 6s does the creaking sound below the apple logo occasionally. I can live with it so long as it doesn't get worse.
 

rab lee

macrumors newbie
Sep 19, 2015
4
1
Hi all, a little bit out of topic here. I feel that the back of the 6s plus is not 100% flat. I mean I can feel the inconsistency in flatness without a case. A little bump from below the apple logo...anyone notice this? The bottom part of the phone seems thinner. Weird...Use your fingers to feel it
 

I_am_a_loser

macrumors regular
Sep 8, 2015
199
69
Boston, MA
Touché. Still don't understand the issue with a refurb versus new, other than matching serial numbers on the box and handset.
However, if you're one of those people that sells your phone every year to use the money to purchase the latest iPhone some buyers could be put off by non-matching serial numbers. I probably would be a little.
 

938092

Suspended
Dec 11, 2014
160
5
Can confirm this is still an issue and has happened on 4 iPhone 6s'es. Guess we have to live with it.
 
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