iPhone 12 Pro New iPhone setup stuck on "Updating iCloud settings…"

[jent]

I'm helping someone set up a new iPhone 12 and after doing most of the steps to get set up on the new phone from the old one, after getting to the "Updating iCloud settings…" section it immediately goes to the lock screen. If you unlock, you see the Updating iCloud settings… part again and it quickly reverts to the lock screen. I've already had them try a restart but I'm not sure what else to do. Does anyone know what's happening here?

 

[BuckeyeMamaw]

I’m having the same issue. I’ve been on hold waiting for Apple tech support for 30 minutes.

 

[jent]

Let me know what they say! Good luck.

 

[BuckeyeMamaw]

Calling Apple Support is the way for you to go. it took forever to figure out the problem. The support lady had me aim my iPad camera on my new phone so she could view the screens. It was a password related issue. Good luck!

 

[jent]

I ended up restoring the new iPhone via iTunes and it all worked out. Thanks!