Greetings from iSkin
Good evening everyone,
My name is Kristian Ward - Marketing Manager for iSkin. You may be surprised to see a post from a member of the iSkin Team on the board but we are always looking to become more engaged with you our customers so what better way. We have always monitored these places where you all communicate for its the best place to know where we can do better and how we are really doing in your eyes.
So for all of you who have purchased our products we thank you and appreciate your business and ongoing support of the iSkin Brand.
The reason I am choosing this particular post to start with is that I'd like to help where I can here. It seems that there is a question of the quality of iSkin's Fuze. First I have to apologize that your particular Case is not fitting and meeting your expectations. What I'd like to do is exchange your case for another one right away. At the end of this email I will be posting all my contact info for everyone to have and welcome your emails or IM's anytime. If you have anything you'd like to share concerns, compliments/complaints etc. It is part of my job to field all of this input and share with my team to continually do better for you guys!
Second I wanted to show the readers of this post that the fitting issue is not always the case with every case and that we take the quality of our products very seriously. So I'm posting some pictures of my iPhone protected by the iSkin Fuze.
As you can see there is not the gap that is with the case listed originally here. But again I'm here show that iSkin Cares and is always here to help you our customer. So I ask anyone who is having this issue with their iSkin Fuze to contact me directly and I will work with our customer service team to help you right away.
After finishing this I just noticed that you indeed got your case to fit and solve your issues. I'm glad for this. Please still take note of my information and if you ever have any issues my self and my team are here to help anytime.
I look forward to hearing from you all.
Thank you
Kristian Ward
Marketing Manager
iSkin Inc.
2225 Sheppard Ave. E, Suite#1203
Toronto, ON M2J 5C2
Canada
Tel: 416-924-9607 ext 244
Fax: 416-924-7731
Web:
www.iSkin.com
Email:
kristian@iskin.com
Skype ID: kristianaward
MSN:
kristianaward@hotmail.com
Yahoo!: wardkristian
AOL: iskinkristian
Gtalk: ward.kristian