New MacBook Key Marks on Screen

Discussion in 'MacBook' started by Drich290195, Oct 12, 2015.

  1. Drich290195 macrumors 6502

    Drich290195

    Joined:
    Apr 2, 2011
    #1
    As with the Air do we know yet if the keys leave marks on the new MacBooks screen.
     
  2. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #2
    If you meant "dirt", it could happen with every macbook ....
    if you meant some "permanent" mark, that just can't happen, since last time I checked, glass is much harder than plastic
     
  3. Drich290195 thread starter macrumors 6502

    Drich290195

    Joined:
    Apr 2, 2011
    #3
    Thanks makes sense I suppose as Apple advise not to put anything between on the retinas
     
  4. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #4
    There were reports earlier this year of the anti-reflective coating wearing on some Retina MacBook Pro screens and contact with the keys and trackpad were suspected as possible causes.

    Retina MacBook Pro Users Complain of Anti-Reflective Display Coating Wearing Off
     
  5. xmichaelp macrumors 68000

    xmichaelp

    Joined:
    Jul 10, 2012
    #5
    How would that happen unless you had it in a bag with books crushing it or something?

    There's a rubber border around the screen that stops it from touching the keys.
     
  6. mtneer macrumors 68020

    mtneer

    Joined:
    Sep 15, 2012
    #6
    They keys would leave marks on the screen if you placed the computer under some heavy pressure - books in a backpack or in air airplane overhead bin with someone's heavy bag sitting on top of your computer bag etc.
     
  7. Drich290195 thread starter macrumors 6502

    Drich290195

    Joined:
    Apr 2, 2011
    #7
    So would you use something in between the screen and keyboard
     
  8. ixxx69 macrumors 6502a

    Joined:
    Jul 31, 2009
    Location:
    United States
    #8
    I think the prevailing advice would be to not crush your mb with other stuff. ;)
     
  9. mtneer macrumors 68020

    mtneer

    Joined:
    Sep 15, 2012
    #9
    On my current rMBP: I have the thin paper pad that came with the device from Apple. Its a bit ragged at the edges from all the use, but it still hangs out between the screen and the keyboard.
     
  10. kfscoll macrumors 65816

    kfscoll

    Joined:
    Nov 3, 2009
    #10
    You can get a Radtech ScreenSavrz or something similar for around $15 or so and completely eliminate any worries about this issue.
     
  11. Drich290195 thread starter macrumors 6502

    Drich290195

    Joined:
    Apr 2, 2011
    #11
    That's what i have cause I had the air however Apple advise not to use it
     
  12. polee macrumors 6502a

    polee

    Joined:
    Jul 22, 2008
    #12
    I am using Radtech for my Macbook 2015, I have not had any problems with it. Is there any reason why Apple advised you against using it? Please share, thank you.
     
  13. kfscoll macrumors 65816

    kfscoll

    Joined:
    Nov 3, 2009
    #13
    Yeah, because Apple's not the one selling it. ;)
     
  14. Drich290195 thread starter macrumors 6502

    Drich290195

    Joined:
    Apr 2, 2011
    #14

    Yeah see the link https://support.apple.com/en-gb/HT203671
     
  15. TheHareBear macrumors member

    Joined:
    Jan 17, 2008
    Location:
    Edinburgh, Scotland
    #15
    My rMB is at the Apple Store in Edinburgh right now getting the screen replaced. The entire length of the space bar had left a mark on the screen that I noticed a couple of months ago and one of the keys on the row above to the right also left a mark at a later time. I tried a couple of weeks ago to get the screen replaced and was told in no uncertain terms "not apple's fault"... "no design flaw due to little tolerance between the keys and screen"... etc. It was a cosmetic issue and therefore they didn't care. I left the store feeling pretty unhappy with the way I was treated and made to feel like I had done something wrong.

    Took it in yesterday (Monday) after the change in policy and it was taken in for replacement with no hassle at all, no mention of any wider issue or recent changes in policy.

    The entire top half will be replaced by Apple. I'll be keeping the paper pad this time round and investigating more durable options.

    Andrew
     
  16. jazz1 macrumors 65816

    jazz1

    Joined:
    Aug 19, 2002
    Location:
    Mid-West USA
    #16
    Is anyone using the Moshi or KB keyboard protectors with the 2015 Macbook? If so is this causing screen damage? Given some people are having a problem with not device between the screen and keyboard (when closed) I'm guessing the keyboard protectors might be a no go too.
     
  17. BoneHead001 macrumors 6502

    Joined:
    Nov 13, 2013
    #17
    The keyboard protectors do not make contact with the screen when closed.
     
  18. jazz1 macrumors 65816

    jazz1

    Joined:
    Aug 19, 2002
    Location:
    Mid-West USA
    #18
    Great news. I'll give it a try. I have a Moshi and a KB. Wirecutter seems to favor the KB one for thinness.
     

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