Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

NEW Macbook Pro & damage out the box!

F

Fauldzy

macrumors newbie
Original poster
Apr 18, 2004
27
0
Dartford, Kent, UK
Well I got my brand spanking new unibody home today, took it out of the box (kept the plastic sealed envelope around the laptop) and gave it a quick visual inspection... and would you f**king believe it! Not a scratch but what can only be described as a 'dig' out of the aluminum! This is located on the port side, above the battery button/lights on the corner edge, between the lid (screen). See picture.

I know nothing is ever perfect and I can be quite picky about things like this, but really; this is a premium priced bit of kit and I have not even properly unpackaged the laptop!

I like to keep my things in good condition. My now dated 5 year old (alu) powerbook I have managed to keep in brilliant condition!

All things considered though what can I do about it? What would you do about it? I REALLY want to break the envelope seal around the MPB and play with my new toy. However at the moment the dig is under plastic, which indicates the damage happened in manufacture and I have not just had an accident with it, so perhaps I need to leave it that way for now?

I bought the laptop from a reseller on ebay BNIB sealed. He lives about 2 hours from me, but I have Apple stores closer. He assured me that it has warranty cover but is this valid at any Apple store? Is this problem even a valid one or will Apple staff just look at me a bit strange, and tell me to go away?

Well whatever, I am a consumer of an Apple product and I am not happy.

Thoughts please. Thanks.
 

Attachments

  • dig.jpg
    dig.jpg
    171.5 KB · Views: 785
Nothing the warrenty is through the serial number not the place of purchase.
 
If I was you I would just keep it and use it. As long as it runs as it should then all is well. I know that I wouldn't be happy with it but it's nothing major. When I got my blackbook a year ago the case was slightly loose on one side. Sure I didn't like it but now I never even notice it at all.

Just consider it a 'beauty mark' and know that no one else has one just like yours. Now go and enjoy your investment.
 
You're warranty should still be in place. DO NOT break the seal on the wrapping, bring in the box with all the contents to the Apple Store, show it to them and have them take a look. The warranty should still be valid even through a resale.
 
oh my god .. It's just a small dent !
Just use it! Why people OCD about apple products ?
They are not premium products it used to be . It's consumer products just use it and break that seal rght now
 
SummerBoy said:
oh my god .. It's just a small dent !
Just use it! Why people OCD about apple products ?
They are not premium products it used to be . It's consumer products just use it and break that seal rght now
Click to expand...
Im sorry, but if you are paying $2,000 or more for a computer, then it better come in nothing less than pristine condition. It is clear that something happened while this computer was in Apple's hands, and that the dent was not induced by the consumer at all.

I can understand why you might find people that complain about every little scratch annoying (particularly the self-induced ones), but this one was clearly done during the manufacturing process. Lets change it from a less-noticeable dent (although this is clearly noticeable), to a deep, noticeable scratch along the top of the casing. And lets say that this scratch was there when you opened the box, so there was no way that anybody other than Apple caused this: would you have absolutely no problem with that scratch being there? I know I would.

When you are paying more than $2,000 on a computer, your computer should come in absolute pristine condition. Paying that much for a device definitely makes it a premium product, and nothing less than that.
 
Cboss said:
If I was you I would just keep it and use it. As long as it runs as it should then all is well. I know that I wouldn't be happy with it but it's nothing major. When I got my blackbook a year ago the case was slightly loose on one side. Sure I didn't like it but now I never even notice it at all.

Just consider it a 'beauty mark' and know that no one else has one just like yours. Now go and enjoy your investment.
Click to expand...

Yes.
Just do that.
If that doesn't work, return it directly to the eBay seller.
 
OMG THE WORLD IS COMING TO A END

Who gives a ****. Just take it into a apple store and be like. "Dent. My macbook. Gimi New one. NOW." They will go in the back and bring you a shiny new one. or they will laugh at you either way

omg guys omg omg omg omg omg omg i got a macbook pro omg omg im so excited omg omg theres a small tiny tiny tiny chip omg omg ima go post about it omg what do i do okmg
 
That is a really small totally minor ding. I wouldn't lose sleep over it. Personally, I wouldn't post it expecting anyone think it's big in any way. However, you paid over $2k for it and DESERVE a perfect machine. So, you are going to have to send it back to the eBay seller. I don't think Apple will consider that "warranty" issue especially coming from an eBay reseller. Is it even an Apple reseller? Tough one.

This is 100% the reason why I always buy from Apple. NOBODY cares about the product once they have their money EXCEPT Apple. Apple wants you to have a completely perfect experience. That is why NOT to buy from a reseller (Apple certified or not). Even refurbished Macs from Apple.com don't have dings in them.

Best wishes with it. But at the same time, it's something tiny that 9 people out of 10 probably wouldn't notice or care about.
 
iTzChasE said:
OMG THE WORLD IS COMING TO A END

Who gives a ****. Just take it into a apple store and be like. "Dent. My macbook. Gimi New one. NOW." They will go in the back and bring you a shiny new one. or they will laugh at you either way

omg guys omg omg omg omg omg omg i got a macbook pro omg omg im so excited omg omg theres a small tiny tiny tiny chip omg omg ima go post about it omg what do i do okmg
Click to expand...

Sir, I suggest you to stop smoking a bad thing. Go to bed now.
 
OK read all your responses and while I agree its only minor, it is still there, I did not put it there, it should not be there, I dont want it there.

Anyway, I hope this thread proves to be useful for others with more substantial warranty issues, who have bought outside of certified Apple stores.

I still might take it back, but for now I need sleep.

Thanks for everyones input, I appreciate it.
 
I'd take it back

If I had paid $2k plus, I wouldn't accept anything but perfection. Take it back and come home with a new one - and check it in the store before you leave. :) My WhiteBook had scratches when I bought it, but it was an open box item. I dealt with it - and saved ~$235 ($765 vs. $999). You, however, bought new and sealed - it should be perfect. We wouldn't accept a new car with a dent, would we guys? Maybe a used car, sure - but NOT a NEW one.
 
I would take it back. It's new and should look new, not used. Don't worry what others said it's a small dent, deal with it. If you're not happy with this new product, you have every right to return it. Besides don't they need more refurbished ones anyways? lol
 
When I received my MBP, I as well carefully examined it for any possible scratches or dents, so I totally understand your situation. If there's an Apple store in your vicinity or reasonable distance, I'd definitely give it a try. However, I do hope your eBay seller was a legit one and that you wouldn't happen to have received a stolen ware or anything like that.

Let us know about your decision & good luck!
 
Just to clarify; i am UK based. The ebay reseller purchases direct from a distributor in NW9 and he is a platinum PowerSeller trading since 2005 with over 5k feedback selling all kinds of top of the range/ expensive gadgets.

I think the MBP is legit enough!!

To the people who think damage out the box to an expensive brand new laptop is acceptable and feel the need for insults? GROW UP. I dont have money to throw around. Maybe you do?
 
At the end of the day. If you're asking for peoples advice expect different opinions. If you're not happy to what people suggest dont ask.

If I was in this position i would be pi**ed off but I dont think I would bother travelling to an apple store to get a replacement on something the general person wouldnt notice.

On the other hand Im sure apple would have no problem replacing especially if it is sealed.
 
Since when did an opinion come with a mandatory insult? There is no need. simple. Aside from that I have already said I appreciate everyones advice. Thankyou
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back