New Macbook Pro delivery & box is damaged

[leanda]

Hi,

Looking for a little bit of advice. New 15 inch MacBook Pro has just been delivered a custom order because I bumped the drive to 1TB. In my excitement I didn't check the box until while UPS were still at the door. The UPS box is damaged on the corner and the MBP box is also damaged inside. I haven't opened it yet, but I'm a bit worried it may have taken a big knock.

I called Apple and they said I have 14 days with the open box policy to try it. Would you push for a replacement straight away? Or open it up and see how it runs?

Thanks

 

[maflynn]

Would you push for a replacement straight away? Or open it up and see how it runs?

Depending how crushed the internal box was I would.

 

[deeddawg]

If the MBP shows no physical damage and isn't bent or something, I wouldn't worry about it.

How "damaged" are the boxes?

 

[The Mercurian]

I would open it up and see how it runs. Only real moving part of note is the fan. Power it up and stress test it with some CPU/GPU benchmarks.

 

[colshine]

The boxes can take quite a bit of punishment - I would open it and check for damage.

Pictures would help for us to offer more advice.

 

[leanda]

Here's some pics. Am I being Paranoid?

 

[maflynn]

While I would hate to see that on my delivery, I think your Mac is ok. Definitely check the Mac out with a fine tooth comb however

 

[colshine]

I think you'll be fine, open the box and check the MBP thoroughly before turning on.

If you're not happy put it back in the box and ask for a replacement.

 

[maflynn]

This is one area where I wished Apple would use more packaging and material.
I bought a Razer (and returned it), and it was in two boxes along with styrofoam to protect the laptop. If that sort of thing happened to that box, the inside most area would have been untouched.

 

[circatee]

Looking forward to photos of inside the packaging box. More than likely, nothing is damaged. After all, Apple do rather well with their own packaging for hardware.

 

[chabig]

Based on those pictures I would say you are being paranoid. The job of a box is to take the hits. It did its job. Enjoy your new computer.

 

[MacDawg]

I don't think you have anything to worry about at all
You have documented the box and you have the 14 day window
Just start using it and go from there

 

[maverick808]

Ah that should be fine. Inside that brown box there is another box protected with polystyrene bumpers. Then inside that inner box is the actual laptop and that has a little more padding too. Pretty sure you'll be good.

 

[leanda]

I would open it up and see how it runs. Only real moving part of note is the fan. Power it up and stress test it with some CPU/GPU benchmarks.

How do I stress test BTW?

 

[MBAir2010]

when did bill gates start working as a delivery person for UPS?
i hope your MBP is undamaged and works for many years

 

[fokmik]

I would record the entire unboxing...if the mac is dmg also, to have some kind of proof

 

[leanda]

I would record the entire unboxing...if the mac is dmg also, to have some kind of proof

Great idea!
[doublepost=1534164851][/doublepost]Is it reasonable to say that I would know straight away if the internals had been damaged in some way? The last MBP I bought in 2012 was dead on arrival, I guess that's why I'm being so touchy about this one and these current MBP's are not known for their reliability even without a drop.

 

[fokmik]

based on your pics...your mac will be perfectly fine, maybe the mac original box to have little signs...but the mac 99% will be fine
Waiting your pics/video/result
[doublepost=1534165095][/doublepost]Edit, after you power/set up your mac, can you run midi audio to tell us your defaults ?

 

[leanda]

based on your pics...your mac will be perfectly fine, maybe the mac original box to have little signs...but the mac 99% will be fine
Waiting your pics/video/result
[doublepost=1534165095][/doublepost]Edit, after you power/set up your mac, can you run midi audio to tell us your defaults ?

How do I run midi audio?

 

[Faelan]

I would make sure that Apple knows about it and has it on record before opening the box. Otherwise you might run into trouble if you then have to return it. It's probably going to be okay, but unless I really needed that new MacBook now now now, perhaps because my old one died or something, I would return it out of principle. You never know if the bump has weakened something inside the machine, causing it to fail at some point down the line.

 

[leanda]

I would make sure that Apple knows about it and has it on record before opening the box. Otherwise you might run into trouble if you then have to return it. It's probably going to be okay, but unless I really needed that new MacBook now now now, perhaps because my old one died or something, I would return it out of principle. You never know if the bump has weakened something inside the machine, causing it to fail at some point down the line.

Yup, I have it on record.

 

[SDColorado]

How do I stress test BTW?

If you have an Apple Store near you, you could always bring it to them and have them run a diagnostic and add the packaging/delivery damage to the diagnostic notes

 

[The Mercurian]

How do I stress test BTW?

What I mean is to download a benchmarking tool like CB15 and just keep running it back to back for 5 times say to make the machine heat up and the fans spin harder. Not really "stress testing" it, but enough to determine if the fans re running ok!

But from the pictures you posted I'd say everthgin is grand!

 

[fokmik]

How do I run midi audio?

"cmd+space bar" and write "midi" and enter
And tell us what are the default numbers on build in output for example
its 48.0 kHz or its 44?

 

[leanda]

Ok, update! I'm returning it, Apple said they would expedite getting a new one to me within 2-3 days so I figured I might as well have some patience and wait.