New MBP finding

GOOFA

macrumors newbie
Original poster
Oct 29, 2006
6
0
Skokie, IL
I have posted this on the Apple forum and it keeps disappearing. I guess they find it inappropriate.

I am losing my patience with Apple. I went to my local Apple store tonight with the intent of purchasing a Core 2 MacBook Pro. While I was waiting for some help I was tinkering with a new Core 2, 233, 2GB MBP. While I was looking at the magnetic latches I decided to close the lid, the MBP went to sleep. When I reopened it the screen was dark and the sleep light was still on. I tried everything to wake it up, nothing seemed to work even the power button was inoperable. Finally I removed all connections, waited a bit, reconnected the cables, opened and closed the cover and everything came back on to where it was when it was shut off. I went to another new MBP and this did not happen. So I went back to the one that I had trouble with and tried to put it to sleep with the software, that did nothing, closed the lid again and everything locked up. I left it in the sleep state, found a GENIUS and explained the problem, she said all you have to do is hit any key. I said I am well aware of that so I said why don't you show me. She was unable to wake the new MBP and she was getting more flustered each and every second. She remove all connections, tried the power switch to no avail. I started to say something to her and before I could get it out she sarcastically said "don't worry about it", I then said it looks like they never fixed all the problems from the previous MBP. She told me to leave this one alone and go try another one. I then asked for a manager so I could tell them of how I was treated, he was the least bit interested so I explained the situation to him, before you knew it there were two more geniuses along with him trying to wake it up. They tried to tell me that it was a new feature called "hibernating" I asked them how to get out of it and one of the geniuses said that they didn't update the software on this particular MBP and that it was jury-rigged. I thought to myself "what a bunch of ****, they even had the audacity to try to get me to purchase it right now. I also heard one of the geniuses say to the other that his new MBP arrived today and it's in the back. He said "I'll be real ticked if mine is like that". I then left the store. What the **** is going on at APPLE?
 

Gee

macrumors 65816
Feb 27, 2004
1,023
0
London, UK
My original MBP does that occassionally - but only since the 10.4.8 update. Kinda annoying, and I'm hoping they're gonna fix it soon.
 
Comment

Maximus434

macrumors regular
Jan 11, 2006
109
0
So, you played with a single faulty machine at an Apple store, demanded to tell the manager how you were "treated" when a genius helped you and also found out it was a faulty display model, AND you're ranting to the internet about HOW DARE THEY HAVE A MACHINE THAT DID NOT WAKE UP WHEN I SAID SO

What?
 
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GOOFA

macrumors newbie
Original poster
Oct 29, 2006
6
0
Skokie, IL
I'm sorry that my post is so disturbing to many of you. I am a die-hard Mac user and have been since the 80's. I just felt that I didn't want to spend over $2000 on a new Core 2 MBP last night under these circumstances. Plus the fact for them to feed me a line of bs like hibernating and that they didn't update the software.
 
Comment

ChickenSwartz

macrumors 6502a
Jul 27, 2006
903
0
This is a useless thread. So what? A single display model at some Apple store wasn't working right. Big deal. AFAIK no one has reported this happening on their own personal C2D MBP. As far as how this person was treated, I think that seems about right. The Genius and the manager probably had real customer issues to deal with more important than a display model not working.

So to agree with a post or so above, this thread is useless. If this is a true problem then it can be restarted by someone who actually has a computer in their hands that does this and then others can help troubleshoot.
 
Comment

Gee

macrumors 65816
Feb 27, 2004
1,023
0
London, UK
So to agree with a post or so above, this thread is useless. If this is a true problem then it can be restarted by someone who actually has a computer in their hands that does this and then others can help troubleshoot.
Well, Ok then. As I wrote in the second post above, I have a computer in my hands that does this. Given, it isn't a core 2 version. But, since the 10.4.8 update, on several occassions, it has failed to wake from sleep.
 
Comment

vega07

macrumors 65816
Aug 7, 2006
1,248
11
I think you guys are too quick to flame the op.

this has happened to me before with some of the models at the store.

I would think twice about buying a computer that acts like this also.
 
Comment

jsw

Moderator emeritus
Mar 16, 2004
22,910
41
Andover, MA
This has happened to me as well. Closing the lid to start the sleep process, and then opening it before it's settled in for its nap, often leads to issues.

To me, this is not acceptable behavior.
 
Comment

nsbio

macrumors 6502a
Aug 8, 2006
634
0
NC
I am not surprized by the arrogance of the "geniuses". I do not know how it is in other Apple retail stores, but in one in Durham (Southpoint), a blatantly pink - defective - 23'' ACD has been on display for several months. As of yesterday it is still there. I consider it a disrespectful attitude: customers are blind and/or stupid and will swallow everything that is thrown at them.
 
Comment

ChickenSwartz

macrumors 6502a
Jul 27, 2006
903
0
This has happened to me as well. Closing the lid to start the sleep process, and then opening it before it's settled in for its nap, often leads to issues.

To me, this is not acceptable behavior.
I agree this isn't acceptable behavior.

I did not realize that there were people with this problem and I didn't realize that the second poster was describing the same problem. I apologize.

Has anyone talked to AppleCare or the Genius Bar about this (with the exception of the OP)?

I guess my problem with the original post is that it was a display, everyone messes with these and you can't expect the Apple employees to really care about displays when they have customers' computers to worry about.

It seems that 10.4.8 has caused a few sleep related problems. If someone starts a thread with a specific problem description in the title, you might attract someone who knows a fix.
 
Comment

Abstract

macrumors Penryn
Dec 27, 2002
24,415
124
Location Location Location
I then asked for a manager so I could tell them of how I was treated, he was the least bit interested so I explained the situation to him, before you knew it there were two more geniuses along with him trying to wake it up.
Wow.....you were so mistreated by her.


*passes you a tissue*

You may have been mistreated afterwards, but at first? Someone's just being a baby.
 
Comment

Gee

macrumors 65816
Feb 27, 2004
1,023
0
London, UK
Anyone have any thoughts on the problem?

Interestingly, I noticed that when it happens and you have to restart by taking out the battery, you get one of those 'send report to apple' dialogues that mentions something like 'you forced a restart on an unresponsive computer'. Never seen it before.
 
Comment

uv23

macrumors 6502
Nov 16, 2003
492
0
Calgary, AB
This has also started happening to me since 10.4.8, and on a 12" PowerBook no less. I remember this problem from waaaay back but hadn't had it since a previous update. Yay for QQ.
 
Comment

4np

macrumors 6502a
Feb 23, 2005
963
0
The Netherlands
My PowerBook very rarely does not want to wake from sleep either. The only thing to get is going is to unplug the power and remove the battery...

This only sometimes happens when the battery is almost empty and it goes to sleep to save power.
 
Comment

wyatt23

macrumors 6502a
Mar 7, 2006
539
0
Forest Hills, NY
i don't want to sound like a flamer, but you're overreacting. sometime computers don't work. it does happen everyonce and a while. i got 4 macbooks, each time a similar plus a new problem. Some tech support was a little annoying to me. whatever. there's nothing you can or anyone can do.

so the options you're left with is...

1.) buy it, and if the problem happens, return it.
2.) don't buy it.
a) buy an older model [i bought an ibook after my macbook fiacso, i'm going to wait for problems to be worked out.
b) buy a lenovo. i've heard they are good.

everyone has problems with computers. yours had first been encountered on a demo model.

relax. apple is rushing things out the door right now because of the transition. next year when we have nice problem free computers, we will look at this "era" in apple computing, and say, " i liked what they were trying to do. i wish it would have been executed better, but they did a good job."

so we should relax a little when we encounter a minor problem like that. they haven't had any REAL problems... just alot of little annoying ones.

i say again. we can all relax a tad.
 
Comment

richard4339

macrumors 6502a
Sep 6, 2006
863
81
Illinois
Well, Ok then. As I wrote in the second post above, I have a computer in my hands that does this. Given, it isn't a core 2 version. But, since the 10.4.8 update, on several occassions, it has failed to wake from sleep.
Same here. CD MBP. Ever since 10.4.8, mine has repeatedly died while asleep.
 
Comment

gnasher729

macrumors P6
Nov 25, 2005
16,813
3,621
I'm just wondering what the Apple genius told his with/girlfriend that evening what he thinks about some of his customers. He is of course at a disadvantage because he can't mouth of on MacRumors without getting into serious trouble, so in an effort to be fair we can just use our imagination what he would say if he could.
 
Comment

Cybix

macrumors 6502a
Feb 10, 2006
993
1
Western Australia
I dont think you can blame it on being a 'display' or 'shop' model. Just because hundreds of people have played around with it, doesnt mean it should hang like that. These things are rock solid, and can run all day long with hundreds of people that dont know what they are doing tampering with them.

It's possible it's a bug with 10.4.8. in any case, it's unlikely that it will remain forever.

It's a shame you had such an experience, and the store was so ignorant about it. I guess embaressment doesnt go down too well when your trying to promote and sell a product.

dont be put off by that machine playing up like that. I have a 1st Gen MBP (like, week 8) and it's faultless, I love it.

good luck for the future!
 
Comment

Rend It

macrumors 6502
Oct 27, 2003
265
5
United States
Same here. CD MBP. Ever since 10.4.8, mine has repeatedly died while asleep.
Just to comfort the OP, when I bought my G4 AlBook so many years ago, I had the same issue with it over a range of 10.3.x updates. I think it didn't go away until something like 10.3.7. Laptops seem to occasionally experience probs with re-waking, and it's usually a software issue. I haven't experienced the problem since moving to Tiger.

In any case, yeah, I would be hesitant about dropping $2k on something that doesn't work properly at the store. But, if you bring the issue to the attention of the people there, it will eventually get resolved.
 
Comment

Superlat

macrumors member
Feb 17, 2006
39
0
Seattle
Apple is sometimes a bonehead

I've been using macs since the start and have a bulletproof G4 dual-533 mhz which seems like its been on for the five years straight since when I bought it. No stupid problems waking from sleep or overheating or crashing out of apps or beachballing, which is as bad as the old crash messages in OS 9 used to be, and something OS X was supposed to rescue us from. In fact, I have more problems with QT in OSX that I do in any OS 9 programs. And guess what, I dont have to go buy Universal versions to run them. Unfortunately, I am maxxing out in Reason and want a new comp for 3D and video. Rendering
demands its own machine anyway....
However....

A friend of mine just bought a new mini, and is having problems running Maya PLE. I dont have any glitches running it on my computer in Tiger, and his is a dual 1.83 machine. Its not even
a normal glitch, its just kind of a random mess. I opened his imovie HD and tried to import
some QT file from another folder, (since there was no stock footage), it folded up shop, and then refused to open again!! Even after a reboot! NEVER seen that before...My friends bro bough him this comp as a favor, and I dont want to look judgemental or make him feel bad, and its a wizard at some things. But I dont buy a comp to go to YouTube, I buy it to make stuff, so WHATEVER.

If these Intel machines need 2gigs of RAM to run properly, why dont they just make it standard? This is really sheer stupidity, and customer-alienation to the max. Apple has pulled these mental-midget manouvers before, and anyone that knows the company knows you gotta pick the gems, and not the dogs, because the dogs suck, and laughing at the PC world is cold comfort when you just dropped 2k on an irritating computer, and we all know computers can irritate more than anything.

Apple has always been a consumer company but it was also once a graphics professionals' computer company. We bought Apple because it would make our lives easier, not for the 'glamour'. Computing is not glamorous, showing the world what the computer helped you make is the glamour, and if the computer hinders you, then it may as well be a rock, except that rocks dont drive you crazy.

Hearing reports all this year of the kind of hardware failures that PCs got renowned for is not encouraging me to go out and buy the Intel machines I want to buy to do HD editing. Maybe I should go to Alienware or whatever.

Apple needs to spend a whole lot less time on their marketing and glamour budgets, and Jobs' design ego, and get back to the reliability that made us want them in the first place. And I agree, if you want to talk to a cocky snot-nose kid, go to an Apple service center or a fricking genius bar, where they can teach you how to use that sack-of-dirt program iTunes.
That said, this is true everywhere, its called bend over to corporations. Well, the customer's
money is still king. I havent bought a lot of stuff from Apple this year because of what I've been reading, including those non-functioning video iPods.

Folks, look for an old program called SoundJam MP, but I'm prob the only who still owns it. Straightforward MP3 player and batch encoder. Doesnt screw up your music files. Progress is definitely relative.

I'm baffled by the reaction of people on this comment. There are 13 pages of reports of problems with Macbooks shutting down randomly, but the MBP is immune to this problem,, right? How about some proof not promises before I drop 2.4 k on a MBP that decides to
randomly shut down right in the middle of a job, or a performance. Maybe expecting the world from service people is childish, since they deal with morons all day, but asking legitimate questions about equip that sells for thousands of dollars is plenty fair.
 
Comment

biturbomunkie

macrumors 6502a
Jul 30, 2006
991
0
cali
grow up

i.) note that apple forum TOU specifically asks you to discuss technical issues only, not apple's policy, speculation on future products, etc.

ii.) i've experienced bad CS at apple stores many times, both specialists and geniuses can be rude and unhelpful. sadly managers and CR don't really care. but in your case, the genius and the manager might have thought that you were trying to challenge the genius' expertise by demonstrating a minor issue of an apple product in an apple store. staff at the apple store are human beings as well. if apple hasn't released a fix, did you really expect that the genius could have fixed it? put yourself in their shoes and how would you have reacted differently, especially from what you are telling us?

iii.) you stated that you've been a mac user for a while, and you seem to be able to distinguish a genius from a specialist as you have capitalized the word "genius." therefore, you should be well aware of the repsonsibilities of the geniuses and how hectic genius bars can get. in other words, the genius wasted the valuable time that she could have helped a customer who indeed needed help.

iv.) the sleep issue was holding you back from buying a CD MBP, and you found out that the same issue hasn't been ratified on the C2Ds. if your intention was to buy a MBP, your conclusion was rather obvious. but you had to, willingly and intentionally, get into the whole "mistreatment" by asking a genius for "help," then further dramatizing it by complaining to the manager. did you really think that "goofa outsmarts the genius" would have received rave reviews on discussions.apple.com?

sorry G, two thumbs down - it's fun to be dramatic and immature. and stirring up excrement at someone's party can be entertaining as well. but at the very least, try not to waste the valuable time of a mac genius.

I have posted this on the Apple forum and it keeps disappearing. I guess they find it inappropriate.

I am losing my patience with Apple. I went to my local Apple store tonight with the intent of purchasing a Core 2 MacBook Pro. While I was waiting for some help I was tinkering with a new Core 2, 233, 2GB MBP. While I was looking at the magnetic latches I decided to close the lid, the MBP went to sleep. When I reopened it the screen was dark and the sleep light was still on. I tried everything to wake it up, nothing seemed to work even the power button was inoperable. Finally I removed all connections, waited a bit, reconnected the cables, opened and closed the cover and everything came back on to where it was when it was shut off. I went to another new MBP and this did not happen. So I went back to the one that I had trouble with and tried to put it to sleep with the software, that did nothing, closed the lid again and everything locked up. I left it in the sleep state, found a GENIUS and explained the problem, she said all you have to do is hit any key. I said I am well aware of that so I said why don't you show me. She was unable to wake the new MBP and she was getting more flustered each and every second. She remove all connections, tried the power switch to no avail. I started to say something to her and before I could get it out she sarcastically said "don't worry about it", I then said it looks like they never fixed all the problems from the previous MBP. She told me to leave this one alone and go try another one. I then asked for a manager so I could tell them of how I was treated, he was the least bit interested so I explained the situation to him, before you knew it there were two more geniuses along with him trying to wake it up. They tried to tell me that it was a new feature called "hibernating" I asked them how to get out of it and one of the geniuses said that they didn't update the software on this particular MBP and that it was jury-rigged. I thought to myself "what a bunch of ****, they even had the audacity to try to get me to purchase it right now. I also heard one of the geniuses say to the other that his new MBP arrived today and it's in the back. He said "I'll be real ticked if mine is like that". I then left the store. What the **** is going on at APPLE?
I'm sorry that my post is so disturbing to many of you. I am a die-hard Mac user and have been since the 80's. I just felt that I didn't want to spend over $2000 on a new Core 2 MBP last night under these circumstances. Plus the fact for them to feed me a line of bs like hibernating and that they didn't update the software.
 
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