Oh, okay. So which customers wanted the butterfly keyboard? Which customers wanted soldered RAM, SSD, and a glued and soldered battery? Which customers wanted to dump the headphone jack? Which customers wanted to eliminate any headless desktop with consumer-grade desktop parts?
Well, as the saying goes, you don’t miss what you don’t need.
It’s not so much that I want soldered ram or SSD, but that I recognise that moves like these are what is necessary to allow for a thinner and lighter form factor in a laptop. The butterfly keyboard was clearly a misstep, but again, it exists primarily to allow the MacBook to be as thin as it is. Which I think many customers would appreciate. Because all other things equal, a thinner and lighter design is a more portable design.
I recall an interview with Techcrunch a couple of years back, where Apple revealed that about 80% of their Mac sales are macbooks, and about 30% are pros. So there are a lot of “non-pro” consumers who are never going to upgrade the ram on their devices ever even if they had the ability to do so, but would instead benefit from features which are enabled via the removal of these features.
Same with the headless desktop segment. It’s not so much that consumers actively wanted it killed, but that it likely wouldn’t have sold enough to justify its existence anyways. 20% of Mac butters choose desktops, and the “enthusiast” market generally choose PCs. Plus you already have the iMac and iMac Pro. So it’s not so much the action which killed it, but inaction.
Which customers wanted the iPhones to be so thin the battery that would power it was so underpowered that the CPU has to be throttled to a level the nearly new battery can handle? Which customers want to make sure their phone doesn't have a MicroSD slot while storage upgrades have a 95% margin?
The same customers who appreciate Apple’s design language enough to pay for their products.
First off, it undercuts their design philosophy. Apple is about minimalism and purity in hardware design. In the eyes of Steve Jobs and Jony Ive, perfect products are made by cutting out everything not absolutely required in the design. To them, it's about creating products that are cut down to their absolute most basic form, with nothing standing between the user and the device. The products aren't about having the most features, or being the "most useful", they're about distilling out the purest mixture of form and function possible. In the iPhone, Apple has found, to them, a perfect balance of form and function. The devices are beautiful products that retain full functionality. Note the "to them" up there. It's obviously not something everyone agrees upon, but this is through the eyes of Apple's design department, not the general population. And while you may disagree, you have to admit that they're close to correct.
So what does this have to do with replaceable media? Simple. Apple believes that it's better to have a high capacity, monolithic phone than one with an extra "feature" that many people don't care about, or even need.
"Now hold on, Abazigal," you say, "that's just your inner fanboy talking. Plenty of people want removable memory, and shouldn't what people want determine what goes in a product?" Sure, there are many users who want it. There are even some people who need to be able to swap out media. But Apple doesn't care about that. If they listened to what people wanted, we wouldn't have the iPhone, iPad, or anything else like them on the market. No one wanted an iPad when it was announced, until they started using them. For the people that do truly need removable media for whatever reason, Apple really doesn't care about them. It's sort of a niche feature, and time and time again, Apple has proved that they don't care about niche features or markets (See: 17" MBP, XServe, Airport, iPod Classic, or other useful products that Apple has either discontinued or left for dead.)
You see the same philosophy in the lack of removable battery. Apple decided that would sacrifice the integrity and the beauty of the phone were the battery removable, and they're right. Having a solid frame with an internal battery makes the phone more durable than it would be at the same form with a removable battery, and the battery lasts longer too, because it can be built larger within the phone. Why not just make the phone bigger? Because that would compromise Apple’s design principles. Again, Apple is trying to make the most pure product possible, in their eyes. Thin, light, yet uncompromising simplicity is the goal here. That, not a huge feature list, is what Apple believes makes a product good.
So, again, back to the memory. Think about how many people you know who really need removable memory. Most people would just stick a MicroSD card in their phones and forget about it. Apple would rather you just buy a 64 or 256 GB phone. It's more straightforward, and admittedly they do make more money. (People try to make it about Apple grabbing money everywhere they can; this isn't really the case, but money is always a bonus...)
Having no removable media is less complicated for the end user, and helps simplify and perfect the design of the phone overall.
I could go on, but I think you get my gist. Complexity is not the key selling point here. Simplicty is. That’s what they wanted, that’s what Apple has delivered.
Which customers wanted to get rid of the glowing Apple logo and start-up chime?
See my explanation above. The glowing logo was likely removed to allow for a thinner form factor, which again, is what many consumers would appreciate.
Which customers wanted Apple to abandon their hardware products to stagnate for years while pivoting to focus on being a services company. How many customers prefer Apple try to be the new Netflix rather than offering ultrabook computers that aren't so poorly thermally designed that they overheat and throttle as soon as you try to do something a bit more intense than posting to macrumors?
The same consumers who are in the Apple ecosystem for precisely that - the ecosystem. Which is made possible by Apple’s hardware, software and services playing well together.
My MacBook Air is collecting dust in some drawer somewhere. My iMac + iPad Pro combo is working great, and I don’t see myself needing a dedicated laptop for a while.
You asked. I am answering - I am fine with Apple neglecting the products that I don’t really care about, so they can focus on further pushing the product areas that I do.
You know what, I have a better idea, why don't you try to suggest more than a couple of things Apple has actually done in the past couple of years to the Mac and iPhone (their two biggest products) that the majority of users actually want more than a USB-3.1 port, better keyboard and upgradable SSD/RAM on their Macs, or a headphone jack and microSD slot on their iPhone? I supposed OLED screens on the phones count, but it was still 5 years after Samsung offered the feature on phones at less than half the price. It's especially sickening as the RAM/SSD, keyboard, and headphone jack were all taken away within the past few years. That's really giving the customer what they want.
I have a better answer.
I currently have an iPhone, AirPods, Apple Watch, iPad Pro with Apple Pencil and Smart Keyboard. I use Apple TVs in the classroom to mirror my iPad. I use Apple’s services when I can.
It’s not wrong to try and single out Apple’s flaws, but doing so shows a very fundamental misunderstanding of what Apple continues to be as successful as they are.