I am almost certain they would not have given you a new one. You bought a used open box item. They also have different levels of classification: geek squad certified, excellent, good, fair, poor. My money is on it being labeled poor and you just over-looked it.
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They do. At least the stores with the dedicated apple area. They are apple employees, not BB employees.
Your money is completely on the wrong thing. It was labeled "Excellent" with "No cosmetic" or other damages. The "Apple" guy even said he overlooked this issue and they tried to sell me an iffy item. When I called Apple, this serial number already had notes on it from a previous buyer about certain problems, like the keyboard keys coming off. Don't underestimate the stupidity and laziness of people working at Best Buy. They rarely care about their job, you can see it in their faces. They also said they received this item from another store they hated, but never told me prior to purchase. They just wanted to get rid of it and poor old me was the victim.
BB cuts their check, not Apple. Apple has a higher standard when they do repairs or any refurbished items. I've never had a problem with Apple repairs, and I've done over dozens at different Apple stores in the L.A. area.
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So either the person you spoke to is lying or you're making this up yourself. Apple has employees in the stores, I know several of them personally.
Jesus Christ, I've been a member of this forum for God knows how long, why would I lie about such things? What do I gain from it? This original post was just about my experiences, from happiness to sadness within a day period. As much as I dislike corporate schlubs like BB, I wouldn't make such things up. An Apple support supervisor told me over the phone.
Kind of odd to ask about a purchase after the fact, no?
I doubt the next iteration of the 15" will be earth-shattering.
Kind of odd to ask about a purchase after the fact, no?
I doubt the next iteration of the 15" will be earth-shattering.
How is it odd? I had a 14 day return window, I was wondering if anyone liked the price and condition I got it for, for an open box item labeled "excellent" (not Geek Squad certified, and I doubt that would have made a difference).
After I received my money they went ahead and put it back on display. How is that a moral thing to do?I told them return this to Apple or BB shipping headquarters somehow, and I doubt they listened. I didn't want another person to get a lemon.
