New water sensors on MB & MBP casing

[croooow]

And yeah, good luck with that waterproof laptop.

I don't think he was looking for a water tight casing, just something that you can use on a planet that is 70% water and sometimes has moisture in the air in the form of humidity, mist or rain. There is a difference between getting caught outside in the rain with a notebook computer that is not under water tight protection and dropping it in a pool, spilling something on it, or leaving it on an outdoor table (and letting it rain on it)

 

[BRITTONDI]

Thanks for bringing up an old thread...

And yeah, good luck with that waterproof laptop. By the sounds of your MBP's usage, your group needs something more dumb proof.

I'm sorry, but I was genuinely asking for help. I've never used these types of forums before so apologies for sounding surprised at the insults. Perhaps I have misunderstood the comments but for clarity let me just give a few more details. If you then care to help, thank you in advance.
My colleague (who I can assure you is not dumb) and I were crossing from one building to another after a meeting and there was an unexpected rain shower. He placed the laptop under his sweater and we ran the 50m. The laptop worked fine for several weeks. It then developed some kind of power problem. We contacted apple; took the machine into the repair place; and were told that it was not covered because the water sensor showed it had been mistreated. My problem is this: I need laptops to last 3 years so I buy something robust, I buy the extended warrentee and I insure them. But now I have a situation where the laptop is not covered by any of this. Furthermore, my funding is such that it cannot be transferred from year to year so I am unable to save some money to protect against this. So, having spent years convincing the power-that-be to let us use Macs, I now will have to move back to PC's because the Mac guarantee cannot be relied upon to protect the investment. A bit sad. My post to this forum was to try and find out whether there was any community experience with this issue.

 

[tigress666]

I'm sorry, but I was genuinely asking for help. I've never used these types of forums before so apologies for sounding surprised at the insults. Perhaps I have misunderstood the comments but for clarity let me just give a few more details. If you then care to help, thank you in advance.
My colleague (who I can assure you is not dumb) and I were crossing from one building to another after a meeting and there was an unexpected rain shower. He placed the laptop under his sweater and we ran the 50m. The laptop worked fine for several weeks. It then developed some kind of power problem. We contacted apple; took the machine into the repair place; and were told that it was not covered because the water sensor showed it had been mistreated. My problem is this: I need laptops to last 3 years so I buy something robust, I buy the extended warrentee and I insure them. But now I have a situation where the laptop is not covered by any of this. Furthermore, my funding is such that it cannot be transferred from year to year so I am unable to save some money to protect against this. So, having spent years convincing the power-that-be to let us use Macs, I now will have to move back to PC's because the Mac guarantee cannot be relied upon to protect the investment. A bit sad. My post to this forum was to try and find out whether there was any community experience with this issue.

You know, I was almost willing to agree with you til you posted the extended circumstances. Was the laptop even in a bag? Sorry, but a sweater is not going to protect the laptop at all from water (sweaters are far from rain proof). Sounds like bad circumstances but that's why it is best to have a bag for the laptop (That still won't be perfect but I can tell you my laptop bag is way better against rain than a sweater would be). I could see given those circumstances how enough rain could get in to eventually cause problems.

Or what I'm saying given what you are saying, I think it could easily be likely that more than just a few drops got on the laptop.

What I will say I think set people off on the flamefest is 1. on your first post you hadn't even seen if Apple was going to do anything, you already assumed that they would use that despite the fact the laptop had been exposed to just a few drops of rain. I personally thought that was very reactionary of you and it is insulting to retail people to already assume them to be something before you even talk to them! 2. You used a very very old thread to bring this up. Why not just make a new thread if you are concerned, no need for thread necromancy (you do realize this thread was 2 years old?).

I assure you, just by bringing up a 2 year old thread that was dead til you revived it, you were gaurenteeing yourself flames. You would have been better off just making a new thread.

 

[AdamRock]

wait, is this already in the MBP? or is this a new feature for next years lineup?

 

[Apple OC]

wait, is this already in the MBP? or is this a new feature for next years lineup?

They are already there ... soon to get even better ... Apple wants to be able to void the warranty when Any water contact has been made.

 

[Eddyisgreat]

My problem is this: I need laptops to last 3 years so I buy something robust, I buy the extended warrentee and I insure them. But now I have a situation where the laptop is not covered by any of this. Furthermore, my funding is such that it cannot be transferred from year to year so I am unable to save some money to protect against this. So, having spent years convincing the power-that-be to let us use Macs, I now will have to move back to PC's because the Mac guarantee cannot be relied upon to protect the investment. A bit sad. My post to this forum was to try and find out whether there was any community experience with this issue.

Well, it is in the agreement (i'm assuming you got Applecare):

(ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty
installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service
Provider), unauthorized modification, extreme environment (including extreme temperature or
humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical
power, lightning, static electricity, fire, acts of God or other external causes;

to which you would of said "hrm, this sounds good, but I need a little bit more robust protection."
For which you would have found vendors who specialize in such solutions. (I'm also assuming that you didn't get it insured via a third party w/ accidental clause. If so, why not claim through them?).

And we have oooodles of experience with this sort of thing. People spill water/coke/wine/milk on their machines, drop them several feet to the ground, break them while trying to do some modifications, and experience issues like your's wrt being denied warranty for damage/misuse. Many, but not all, have gotten Apple to side with them in trying to get a fix. I'm certain that none of them stormed the Apple store, looking to make a scene in order to pressure a fix. A cool, calm demeanor always wins out ("It's water damaged? Oh wow i'm not really sure how that could have happened." ). It sounds as if you are trying to make it seem like apple is denying a legitimate claim, but the fact is , water indeed damages electronics. One drop, two drops, or a drop in the pool; doesn't matter. All that needs to happen is the right drop at the right place. That's just how it works.