Hi,
I received my rMini cellular last week after ordering it online on Apple Store. I forgot to buy AppleCare + so today I called the support and they sent me the email which has the link to open the diagnostic app (this is the procedure to check remotely that your device is working).
Problem is that, no matter what we do, it always says "ticket not found". They sent me like 10 emails with different ticket numbers, they asked me to reset network settings, I even ended up with restoring (from a freshly downloaded ipsw file). They say they have never encountered this problem before. After 2 50-minute calls they proposed that I cancel my order and make a new one, which of course I refused! A new call is scheduled tomorrow morning but I am kinda worried since I don't want to give back my rMini (whose screen, by the way, seems just fine) and to wait for another one. Also I really want this extra insurance.
Physical Apple store says I have to deal with online support.
I cannot believe that changing my device will help in anything as I have the strong feeling this is a software. Everything works fine on my device. Note that ticket numbers worked fine with my IPhone 5s running 7.0.4 too.
Has anyone ever encountered this message? And has anyone experienced a diagnostic on a rMini cellular running 7.0.4?
Or any advice to deal with such situation.
Many thanks
I received my rMini cellular last week after ordering it online on Apple Store. I forgot to buy AppleCare + so today I called the support and they sent me the email which has the link to open the diagnostic app (this is the procedure to check remotely that your device is working).
Problem is that, no matter what we do, it always says "ticket not found". They sent me like 10 emails with different ticket numbers, they asked me to reset network settings, I even ended up with restoring (from a freshly downloaded ipsw file). They say they have never encountered this problem before. After 2 50-minute calls they proposed that I cancel my order and make a new one, which of course I refused! A new call is scheduled tomorrow morning but I am kinda worried since I don't want to give back my rMini (whose screen, by the way, seems just fine) and to wait for another one. Also I really want this extra insurance.
Physical Apple store says I have to deal with online support.
I cannot believe that changing my device will help in anything as I have the strong feeling this is a software. Everything works fine on my device. Note that ticket numbers worked fine with my IPhone 5s running 7.0.4 too.
Has anyone ever encountered this message? And has anyone experienced a diagnostic on a rMini cellular running 7.0.4?
Or any advice to deal with such situation.
Many thanks