iPad mini No diagnostic, no applecare+

[Mactroki]

A half an hour phone call to buy AppleCare+, I think i'll just go into the store next time.

Not too bad. I had 3 1-hour call and still don't have the plan. A tech is supposed to call me back today. I got his name and direct line.

It seems like you cannot subscribe in store if you bought on line.

 

[RossMc]

Not too bad. I had 3 1-hour call and still don't have the plan. A tech is supposed to call me back today. I got his name and direct line.

It seems like you cannot subscribe in store if you bought on line.

Have they tried sending you the email to a different email address? Do you open the email with Apple's Mail app? Have you tried opening it using Safari or vice versa?

 

[Mactroki]

Yes we tried different email accounts and also safari method. No way.

I think it is a bug with 7.0.4 on rMini (works with 5s).

 

[Charliebird]

Actually, "worst case" would be you drop it twice, and need two replacements at $249 ($498 total) vs. two replacements at $49 and the $100 AC+ cost ($200 total). Or maybe "worst case" is that that battery (or display, or home button, or sleep switch) just stops working during the second year, when AC+ has extended the factory warranty a second year, so you get a FREE replacement vs the $249 replacement fee an unlimited number of times for the $100 AC+ cost. And if you live far from an Apple store, AC+ provides "express replacement", which can be a big convenience.

But it is still an "extended warranty" and accidental damage "insurance" which companies sell as, in the aggregate, they make a profit doing so -- only because (in the aggregate) most consumers do not ever need or profit from them. It is a personal decision, though, because there is value in many cases.

Excellent points! This puts me back on the fence.

 

[Ratty]

Yes we tried different email accounts and also safari method. No way.

I think it is a bug with 7.0.4 on rMini (works with 5s).

I had exactly the same problem and totally agree with your assumption here about 7.0.4, rMini and remote diagnostic failure (worked OK with my Air). However Apple insist it's a problem with my iPad and are exchanging it (with AppleCare+ already set up).

 

[smoking monkey]

It's odd that the store would say you have to get it online. I ordered my iPhone online and bought Applecare+ a week later in the store.

I would try the store again.

In Japan if you buy after the purchase you have to buy over the phone, not even online. It's a pain in the arrse.

 

[Mactroki]

Finally I was able to subscribe AppleCare+ but that was not easy.

A support tech called me saying I would have to go to an Apple Store to run an alternative diagnostic test. As I had no appointment, I asked him to speak over the phone with a Genius at the bar to explain the situation and convince to treat my situation in priority. Problem is that Genius were all busy and no one wanted to take the phone. Fortunately I met a manager and gave him the phone right away. They discussed few minutes and agreed on the procedure.

Few minutes later, a Genius ran test on my Ipad (remotely, from his own iPad, just using my serial number!) and wrote notes in my file, mentioning everything was right with the device.

I called back the tech who confirmed he could see the notes in the file then he transferred my call to AppleCare+ service. Yet, they had to re-confirm with AIG that everything was ok on their side to open a contract. They called me the day after and I made the subscription.
Overall, not a great experience but my contact over the phone and the one at Apple Store were smart guys and really considered my issue seriously. I feel like phone support and physical stores are 2 worlds, totally disconnected one from each other. Also, there is clearly a lack of procedure in this case but I hope this is because it has never happened before.

Hope this helps other readers.

 

[Yptcn]

Finally I was able to subscribe AppleCare+ but that was not easy.

A support tech called me saying I would have to go to an Apple Store to run an alternative diagnostic test. As I had no appointment, I asked him to speak over the phone with a Genius at the bar to explain the situation and convince to treat my situation in priority. Problem is that Genius were all busy and no one wanted to take the phone. Fortunately I met a manager and gave him the phone right away. They discussed few minutes and agreed on the procedure.

Few minutes later, a Genius ran test on my Ipad (remotely, from his own iPad, just using my serial number!) and wrote notes in my file, mentioning everything was right with the device.

I called back the tech who confirmed he could see the notes in the file then he transferred my call to AppleCare+ service. Yet, they had to re-confirm with AIG that everything was ok on their side to open a contract. They called me the day after and I made the subscription.
Overall, not a great experience but my contact over the phone and the one at Apple Store were smart guys and really considered my issue seriously. I feel like phone support and physical stores are 2 worlds, totally disconnected one from each other. Also, there is clearly a lack of procedure in this case but I hope this is because it has never happened before.

Hope this helps other readers.

Well he called me back also and said they would come and get my phone and bring it back ! I said lets forget about it , my mini is working great and I have classic  Care ...