No Faulty Apple Watches Were Shipped to Customers

[MacRumors]

Apple identified a Taptic Engine defect affecting the Apple Watch before shipping the device to any customers, according to Re/code. The report, citing people with knowledge of the matter, claims that no faulty Apple Watches reached customers, and reiterates that Apple has shifted the majority of production to Japanese supplier Nidec, which has not encountered the same issue.

"I believe no faulty Apple Watches were shipped to consumers," said Patrick Moorhead, founder of Moor Insights & Strategy. "I don't think this is damaging at all."

The Wall Street Journal reported on Wednesday that Apple discovered Taptic Engines supplied by AAC Technologies Holdings in Shenzhen, China would break over time, likely contributing to current Apple Watch supply constraints. The Taptic Engine, which creates creates motion in a straight line by moving a small rod, powers the haptic feedback capabilities of the Apple Watch by alerting users about incoming messages or notifications with gentle taps on the wrist.

Apple Watch pre-order deliveries began on April 24 in the United States, Australia, Canada, China, France, Germany, Hong Kong, Japan and the United Kingdom, although many customers are still waiting to receive their devices. A portion of customers with initial shipping estimates of 4-6 weeks or later have received their Apple Watches sooner than expected, but there remains several orders that have yet to be fulfilled, particularly some Space Gray and Space Black models.

Article Link: No Faulty Apple Watches Were Shipped to Customers

 

[Locoboof]

This is good to hear.

 

[SMIDG3T]

This is good news! I am getting mine later today!

 

[Crosscreek]

Sounds like some forum people had theirs returned while in the mail so Apple knows which are affected.

Early and first generation will be the test ground for a much improved second gen device.

 

[penajmz]

Good to know. Getting mine later today and don't need to be worrying about that.

 

[needfx]

Patrick said he believed

 

[Red Oak]

Who?

Who is this guy? I've never heard of him before. Is it his opinion, or does he have any facts to back it up?

 

[paulrbeers]

Chinese quality FTW! Oh wait....

 

[Robert.Walter]

I recall reading one reviewer received a demo unit from Apple and he could barely feel the taps coming out of the taptic engine.

He reported it, apple provided a replacement which had markedly better haptic feedback performance.

Sorry I don't recall which review and can't provide a link.

 

[dumastudetto]

Nobody should be surprised. Apple has meticulous QA that always prevents faults like this from reaching consumers. This is another reason why I love Apple. They always put product perfection ahead of shipping x number of units to meet initial demand. Yes there may be shortages for the time being, but the assurance you are getting a world class product should make those delays more palatable.

 

[needfx]

Nobody should be surprised. Apple has meticulous QA that always prevents faults like this from reaching consumers. This is another reason why I love Apple. They always put product perfection ahead of shipping x number of units to meet initial demand. Yes there may be shortages for the time being, but the assurance you are getting a world class product should make those delays more palatable.

apparently you've never heard of the you're-holding-it-wrong-gate

 

[mprevatt]

Received mine Monday and have noticed no errors/faults

 

[odditie]

Hmm...John Gruber reported in his original Apple Watch review that he had a faulty Taptic Engine.

http://daringfireball.net/linked/2015/04/29/taptic-engine-wsj

 

[extricated]

I guess we'll all find out eventually (for those still waiting to get theirs).

 

[Jacquesvw]

.

 

[8CoreWhore]

Hmm...John Gruber reported in his original Apple Watch review that he had a faulty Taptic Engine.

http://daringfireball.net/linked/2015/04/29/taptic-engine-wsj

And he said, since the launch, a customer he knows had to swap a Watch at the Apple store because of it as well. So Apple does have Watches in the store for swaps.

 

[Cyberpower678]

Glad to hear. Getting mine later today as well.

 

[blackcrayon]

Tell that to my Retina iMac's display that is delaminating its anti-reflective coating and I've never even touched or cleaned the display and it's still falling apart.

Unless it came out of the box doing that, I don't see how QA would have been able to tell.

 

[Jacquesvw]

.

 

[martygras9]

I recall reading one reviewer received a demo unit from Apple and he could barely feel the taps coming out of the taptic engine.

He reported it, apple provided a replacement which had markedly better haptic feedback performance.

Sorry I don't recall which review and can't provide a link.

Gruber said on a podcast that he wished the taps were stronger.

 

[2457282]

Let me correct the title -

No Apple Watches Were Shipped to Customers.

At least to my address.

 

[roadbloc]

Good. This is how it should be.

 

[stanhope]

My position

Nobody should be surprised. Apple has meticulous QA that always prevents faults like this from reaching consumers. This is another reason why I love Apple. They always put product perfection ahead of shipping x number of units to meet initial demand. Yes there may be shortages for the time being, but the assurance you are getting a world class product should make those delays more palatable.

For me, while I am disappointed by the delays, it is less about that than the way the launch was handled overall. The scheme made no logical sense, many staff were not well trained, and candor surely was not the order of the day. I as well as many, many who have spoken on the subject would have preferred the lines to this approach.

 

[Rogifan]

So Re/Code is saying no faulty devices were shipped to consumers based on some analyst from a firm most people have probably never heard of? How would he know?

 

[bunnicula]

"several orders have yet to be fulfilled"

Say what?

I'm sure there are more than several.