No Fingerprint settings

[dgravo]

Hi....my 5s has no settings for the fingerprint sensor. The only option is to set the pass code. There is no mention whatsoever of the fingerprint sensor.. This is the weirdest thing. Does anyone know how to fix this? Thanks.

 

[haxrnick]

Settings > General > Passcode & Fingerprint

 

[dgravo]

Settings > General > Passcode & Fingerprint

The option shows "pass code" only. It doesn't say "passcode & fingerprint." There is no mention either when I click on the link.

 

[wepiii]

You sure it's a 5S and not a 5?

 

[Givmeabrek]

Sounds like you have the wrong phone....

 

[melman101]

Definitely sounds like you have a 5.

 

[dgravo]

No it's a space grey 5s. Ordered it from Apple.com directly.

 

[webslinger85]

I'm in the "you have the wrong phone" group.

 

[verwon]

Yep… what color do you have?

 

[AFDoc]

Either major troll or major clueless..... more news at 11


Pics of said device will put this to rest.

 

[webslinger85]

Pics of said device will put this to rest.

Or if the home button is blank, or has the rounded square on it

 

[Beezy253]

Should of posted a screenshot. While I believe you, others may not.

Try Restoring through iTunes? Maybe they loaded the 5c Software at the Factory.

 

[dgravo]

----------

I know why everyone would be skeptical, I have owned every model of iPhone. I am sure it's a space grey 5s. The setting was there but wouldn't let me set my fingerprints. I did a factory reset and now nothing is there at all.

 

[AFDoc]

You got punked! How bout a pic of the model number..... those with the a vrz 5s can chime in and let you know.

 

[dgravo]

 

[Shan S.]

So this is the what the settings look like on the password screen (below). What are you seeing?

 

[dgravo]

The fingerprints option is missing entirely. It goes from passcode to voice dial.

 

[AFDoc]

Guess it's time to return it.

 

[dgravo]

 

[iphone X]

you should see this when you go into setting

 

[Shan S.]

Guess it's time to return it.

Agree. Take it to the apple store. Some thing is very wrong with your phone

 

[Indecisi0n]

Take a picture of you using the phone with today's newspaper.

 

[antiprotest]

No Fingerprint settings

Perhaps the sensor is broken so the OS does not see it at all. Not hard to believe.

 

[Agent OrangeZ]

Perhaps the sensor is broken so the OS does not see it at all. Not hard to believe.

True. I have seen iPhones in the past with broken WiFi... and that causes the WiFi settings to be greyed out and inaccessible. I could see the OS being designed to revert to "passcode only" menus in the event of fingerprint hardware being viewed as "missing" by the OS.

 

[rkahl]

Did you do a restore from an iPod touch?