I don't even know if I'd believe this if someone told me... BUT, I saw with own two eyes.
What a video that'd make.
I don't even know if I'd believe this if someone told me... BUT, I saw with own two eyes.
Reservation today at Apple store went well... took the iPad 2 in and at first was told they could probably fix it for $230 or something. Stu, the Apple employee who helped me, did say, "let me check to see if that's our only option". He came back about 3 minutes later and said, "well (bad news right?), Apple does extend a one time courtesy on something like this, and we do have your model in stock... let me go get that for you".
So- I got a new iPad 2. I did ask if he had heard about any issues similar, and his reply was, "no"... I pressed him a little bit about if he had heard of any problems with the screen at all... his reply, "no"... so I took it for what its worth.
Spiterwolf- I'd skip the Apple phone call and book an appointment with the Genius Bar at your nearest Apple Store.
NO LIE... Apple listened, inspected my iPad 2 and came through with a new replacement. Great customer service, I must add, regardless... I seriously didn't believe I'd walk with a replacement, just hoped they listen and have some sort of alternative.
Reservation today at Apple store went well... took the iPad 2 in and at first was told they could probably fix it for $230 or something. Stu, the Apple employee who helped me, did say, "let me check to see if that's our only option". He came back about 3 minutes later and said, "well (bad news right?), Apple does extend a one time courtesy on something like this, and we do have your model in stock... let me go get that for you".
So- I got a new iPad 2. I did ask if he had heard about any issues similar, and his reply was, "no"... I pressed him a little bit about if he had heard of any problems with the screen at all... his reply, "no"... so I took it for what its worth.
Spiterwolf- I'd skip the Apple phone call and book an appointment with the Genius Bar at your nearest Apple Store.
NO LIE... Apple listened, inspected my iPad 2 and came through with a new replacement. Great customer service, I must add, regardless... I seriously didn't believe I'd walk with a replacement, just hoped they listen and have some sort of alternative.
Sentences that start with "no lie" are usually the ones I'm most critical of. Ergo, I think there is a lie there somewhere.
I wouldn't have accepted that. I would have insisted that this was not accidental damage but a case of flawed design or workmanship, and therefore should have been replaced without using up your "one time courtesy replacement for accidental damage."
Just saying...