No more post report alert notifications?

Discussion in 'Site and Forum Feedback' started by tobefirst, Sep 1, 2015.

  1. tobefirst macrumors 68040

    tobefirst

    Joined:
    Jan 24, 2005
    Location:
    St. Louis, MO
    #1
    I am no longer getting alerts notifying me when a post I reported was reviewed/taken care of. The option no longer/doesn't appear in my Alert Preferences pane. Has this been removed? Can I request that it be re-added? It was very helpful.
     
  2. arn macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #2
    I believe this is triggered on a case by case basis depending on the moderator who handles the post report.

    arn
     
  3. tobefirst thread starter macrumors 68040

    tobefirst

    Joined:
    Jan 24, 2005
    Location:
    St. Louis, MO
    #3
    Interesting. I thought I remembered there being an option in my preferences pane back when we first switched to XF. Can you tell me more about how that happens? Does a moderator check a box that says something like "alert the reporter that this has been taken care of?" It sounds like there is no standard operating procedure regarding this. Should there be?

    As a user, I find it to be incredibly helpful and, perhaps perversely, one of my favorite new features of the forums.
     
  4. arn macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #4
    Ya, here's what the mods can do to a report. The "Send resolution/rejection alert" is what you probably saw before. I can remind the mods that people like the notices.

    Screen Shot 2015-09-01 at 2.47.31 PM.png
     
  5. tobefirst thread starter macrumors 68040

    tobefirst

    Joined:
    Jan 24, 2005
    Location:
    St. Louis, MO
    #5
    Thank you, @arn. On many of the ones I have received, the alert seemed canned or universal. It didn't seem like a mod would have typed (virtually) the same thing in every time. Perhaps, though, a mod is just copying and pasting certain reusable texts into the box.

    I appreciate the explanation.
     
  6. stridemat Moderator

    stridemat

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    Apr 2, 2008
    Location:
    UK
    #6
    If we tick the response option the message is universal. We can of course change it to be more specific on a case by case basis.
     
  7. SandboxGeneral Moderator

    SandboxGeneral

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    #7
    We don't have a hard and fast policy of whether we send those alerts or not. So, as mentioned, it's done on a report-by-report basis and subject to the moderator performing the duties whether or not it gets checked.

    I try to hit the alert button each time I handle a report and I think the others are getting more into the habit as well. Once in a while I'll add a custom message to an alert if I think it will be helpful to the person who made a report.
     
  8. annk Administrator

    annk

    Staff Member

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    Apr 18, 2004
    Location:
    Somewhere over the rainbow
    #8
    I feel the response is especially important in cases where the moderators don't find a violation. A response lets the member know that we did indeed see and evaluate the report. And if the reporting member wonders why no violation was found, s/he can contact us to ask why. We can always talk about a case where no violation occurred.

    I'm not so sure I see the value in a canned response when moderation has been done, since the privacy policy prevents us from commenting. Any response in those instances would therefore have to be canned.

    Reports get handled fairly quickly, but maybe a canned response every time a report is handled - regardless of whether or not a violation was found - is something more people would like?
     
  9. tobefirst thread starter macrumors 68040

    tobefirst

    Joined:
    Jan 24, 2005
    Location:
    St. Louis, MO
    #9
    I would like to encourage the moderators to continue/resume using this feature. I've reported a lot of posts in the past couple days without receiving any notification of action being taken or not taken. Seeing that notification encourages me to continue reporting posts as it provides much needed feedback that my report was seen.
     
  10. SandboxGeneral Moderator

    SandboxGeneral

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    #10
    Regardless of whether the notification was sent or not, all post reports are looked it by staff.
     
  11. OllyW Moderator

    OllyW

    Staff Member

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    Location:
    The Black Country, England
    #11
    When we are dealing with spammers the report is automatically closed without moderator intervention and a notification is not sent so this could be an explanation why you haven't got the feedback.
     
  12. tobefirst thread starter macrumors 68040

    tobefirst

    Joined:
    Jan 24, 2005
    Location:
    St. Louis, MO
    #12
    That sounds a lot like, "Thank you for your patience. Your call is very important to us and our staff is doing everything it can to assist you." (; I'm kidding...mostly. :)

    I imagine they are all looked at, but I wonder about *how quickly* they are looked at. When I see a post still around a while after I reported it, I wonder if the moderator has decided to not take action or if it hasn't been reviewed yet. That's why the notification is such valuable feedback. It provides the answer to that question. Oh, and it makes me a better post reporter, too, so ultimately, it helps the mods.
     
  13. OllyW Moderator

    OllyW

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    #13
    It all depends what you have reported. Some reports are straightforward rule breaking and are dealt with as soon as the first moderator comes along.

    Others are more subtle and subject to detailed interpretation of the forum rules and may need the agreement or more than one moderator or even the input from an administrator before we act. Obviously these can take a lot longer.
     
  14. tobefirst thread starter macrumors 68040

    tobefirst

    Joined:
    Jan 24, 2005
    Location:
    St. Louis, MO
    #14
    Sure, I understand that. But there is no other way for me to know whether

    a) it has been seen,
    b) it has been dealt with, or
    c) is requiring discussion among mods.

    The notifications are the only form of communication with the post reporter. That is why they are so important (at least to me).
     
  15. OllyW Moderator

    OllyW

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    #15
    We can only send a notification when the report is closed.
     
  16. OllyW Moderator

    OllyW

    Staff Member

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    Oct 11, 2005
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    The Black Country, England
    #16
    @arn

    Is it possible to set Send resolution/resurection alert: so that a notification is sent as the default setting?
     
  17. arn macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #17
    Ya, but what does it send if it's blank?

    arn
     
  18. Weaselboy Moderator

    Weaselboy

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    Joined:
    Jan 23, 2005
    Location:
    California
    #18
    This (I blurred the subject). +1 on making this the default. Lets people know something happened with their reports.

    Screen_Shot_2015-10-27_at_1_34_10_PM.png
     
  19. arn macrumors god

    arn

    Staff Member

    Joined:
    Apr 9, 2001
    #19
    It should be checked now.

    arn
     
  20. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #20
    On a related note, I wonder if it would be possible to have the included thread title actually be a link to that thread.
     

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