I am no longer getting alerts notifying me when a post I reported was reviewed/taken care of. The option no longer/doesn't appear in my Alert Preferences pane. Has this been removed? Can I request that it be re-added? It was very helpful.
Interesting. I thought I remembered there being an option in my preferences pane back when we first switched to XF. Can you tell me more about how that happens? Does a moderator check a box that says something like "alert the reporter that this has been taken care of?" It sounds like there is no standard operating procedure regarding this. Should there be?I believe this is triggered on a case by case basis depending on the moderator who handles the post report.
If we tick the response option the message is universal. We can of course change it to be more specific on a case by case basis.Thank you, @arn. On many of the ones I have received, the alert seemed canned or universal. It didn't seem like a mod would have typed (virtually) the same thing in every time. Perhaps, though, a mod is just copying and pasting certain reusable texts into the box.
I appreciate the explanation.
When we are dealing with spammers the report is automatically closed without moderator intervention and a notification is not sent so this could be an explanation why you haven't got the feedback.I would like to encourage the moderators to continue/resume using this feature. I've reported a lot of posts in the past couple days without receiving any notification of action being taken or not taken. Seeing that notification encourages me to continue reporting posts as it provides much needed feedback that my report was seen.
That sounds a lot like, "Thank you for your patience. Your call is very important to us and our staff is doing everything it can to assist you." (; I'm kidding...mostly.Regardless of whether the notification was sent or not, all post reports are looked it by staff.
It all depends what you have reported. Some reports are straightforward rule breaking and are dealt with as soon as the first moderator comes along.I imagine they are all looked at, but I wonder about *how quickly* they are looked at.
Sure, I understand that. But there is no other way for me to know whetherIt all depends what you have reported. Some reports are straightforward rule breaking and are dealt with as soon as the first moderator comes along.
Others are more subtle and subject to detailed interpretation of the forum rules and may need the agreement or more than one moderator or even the input from an administrator before we act. Obviously these can take a lot longer.
We can only send a notification when the report is closed.Sure, I understand that. But there is no other way for me to know whether
a) it has been seen,
b) it has been dealt with, or
c) is requiring discussion among mods.
The notifications are the only form of communication with the post reporter. That is why they are so important (at least to me).