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I am sorry but you are the perfect example of why everyone is slamming AT&T customer service because you are feeding wrong information. Do yall not have meetings in the store for briefing? Wait, dumb question, we all know the answer to that, no... Just like someone else mentioned. You are not telling us anything that you can not just Google. Only people I trust are Apple at this point.

What the hell is your problem? He doesn't owe you or this board a thing so what vested interest would he have to misinform you? Instead of illustrating why you feel the way you do you start out by being a jerk out of the gates. Shame on you.

Steve Jobs announced at the WWDC a few weeks ago which you can watch and read on Apples site, that AT&T would be extending the upgrades for ANYONE who wants the new iPhone 4 for ANYONE whose contract expires ANYTIME during 2010. So if his contract is up in November 2010 he is eligible for an upgrade if he plans on upgrading to the iPhone 4. Why are you telling him differently? Did you not know this? If you did not. Then why should anyone listen to you about anything else. This is important information that you would think any AT&T employee should know that works in a store front.

ATT communicated in their press release that they had made every iphone customer that was eligible for an upgrade this year eligible for the full subsidized price. I underlined the important part in case you missed it through your sloppy shotgun attempt to discredit his post. What this new upgrade policy does NOT cover is those moving from, say, a windows / blackberry / nokia / ect. / device to an iphone 4. The whole purpose of the whole early upgrade thing is a loyalty based incentive for current iphone users to get into the new iphone 4. The post he was replying to stated they have an "att smartphone" that was eligible in July and since AT&T had already updated those eligible that fell within their criteria, therefore this customer did NOT fit the scenario you just misrepresented. AT&T had already made those that fell into this policy eligible immediately so if he was showing eligible in July, clearly he didn't meet the criteria of the offering. If you feel IM blowing smoke, why not read a press release?

Take a look

In case you get that far, I quoted the important part for you.
Eligibility
"Existing iPhone customers eligible for an upgrade between today and the end of this year, have been made immediately eligible for AT&T’s best pricing for iPhone 4 with a new two-year term commitment. Consumers can verify upgrade eligibility at www.att.com/iphone today. Business customers can verify upgrade eligibility at AT&T’s Premier site, https://www.wireless.att.com/business/."

In the future, make sure you have YOUR facts straight before you attack someone else for not having theirs straight.
 
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