iPhone X Non Functional iPhone X

Discussion in 'iPhone' started by FRVES, Feb 21, 2018.

Tags:
  1. FRVES macrumors member

    FRVES

    Joined:
    Mar 29, 2012
    #1
    I did the software update yesterday and since then I have been experiencing that the facial recognition is not working and the screen is unable to be swiped. Apple restored the phone yesterday but still occurring.

    Anybody else?
     
  2. Vermifuge macrumors 68000

    Vermifuge

    Joined:
    Mar 7, 2009
    #2
    it's under warranty, have it replaced.
     
  3. raqball macrumors 68000

    Joined:
    Sep 11, 2016
    #3
    No issues on my X... I updated yesterday as well. Sounds like something went bonkers so I agree, I'd get it replaced ASAP.
     
  4. FRVES thread starter macrumors member

    FRVES

    Joined:
    Mar 29, 2012
    #4
    Thank you! I will be on the walk in line this afternoon for a replacement. Earliest available appointment was 2/27 in the afternoon.
     
  5. bigjnyc macrumors 603

    bigjnyc

    Joined:
    Apr 10, 2008
    #5
    What do you mean by Apple restored the phone yesterday? did you go to an apple store and they restored it?

    This might be silly but did you trying doing a reboot? tap volume up, tap volume down, hold power button until you see the white apple.
     
  6. FRVES thread starter macrumors member

    FRVES

    Joined:
    Mar 29, 2012
    #6
    Yes, the Apple Store restored it to "new" and then utilized the most recent iCloud backup. I am unable to reboot with the method you mentioned.
     
  7. QueenTyrone macrumors 6502a

    QueenTyrone

    Joined:
    Sep 21, 2016
    #7
    Wipe the phone and set as new, try to see if that helps until 2/27. OR you could call apple and tell them you can't wait that long and they send you a replacement.
     
  8. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    Did not know an Apple store would do all this.
     
  9. bigjnyc macrumors 603

    bigjnyc

    Joined:
    Apr 10, 2008
    #9
    maybe I explained it wrong here is a tutorial:

    https://support.apple.com/en-us/HT201559


    if that doesn't work then you definitely need your phone replaced.
     
  10. FRVES thread starter macrumors member

    FRVES

    Joined:
    Mar 29, 2012
    #10
    Apple replaced the phone last night.
     
  11. raqball macrumors 68000

    Joined:
    Sep 11, 2016
    #11
    They did something similar on my 7 a while back. They basically just reinstall the OS at the store while you wait. It didn't solve the issues I was having so I went back the next day and it was replaced.


    Awesome! :apple:
     

Share This Page

10 February 21, 2018