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samcraig

macrumors P6
Original poster
Jun 22, 2009
16,778
41,979
USA
https://www.theacsi.org/customer-sa...enchmarks-by-brand/benchmarks-for-smartphones

ACSI data on smartphone models shows that bigger is better when it comes to customer satisfaction. Samsung’s “phablet” Galaxy Note5 gets the top mark at 86, besting Apple’s iPhone 6s Plus at 85. The largest-screen iPhones do better than the smaller models of the same generation. Nearly all of the top-rated smartphones in the study are made by Apple or Samsung, with Motorola’s Moto G as the lone exception.

“The cell phone market has been reduced to a two-horse race between Apple and Samsung, with everyone else fighting for scraps,” says VanAmburg. “Although some other smartphones get solid reviews from media, none have received the high marks that customers give Apple and Samsung.”
 

Sevanw

Suspended
Sep 13, 2014
1,361
2,086
European customer satisfaction on the other hand ;) :D

I honestly still don't know what that was about. Just made no sense. This year should be different, as Samsung is pretty quick with addressing big mistakes. Like bringing back the SD Card and bigger battery in their new flagships.
 
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elf69

macrumors 68020
Jun 2, 2016
2,333
489
Cornwall UK
I live in uk and was not able to get the note 5 as an upgrade from my note 3 as samsung decided the S7 would be better.

me and my fiancee where a little upset.

Now have the S7 edge for next 18 months.

I like it and my fiancee is not sure yet.

note 6 due in uk July/August the EE shop told me.
 
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Surf Donkey

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May 12, 2015
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So the Moto G is as good or better than all other Samsung and Apple phones and only five "points" behind the leader? Not bad for $100 phone.
 
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gotluck

macrumors 603
Dec 8, 2011
5,699
1,168
East Central Florida
wow, there is no unbranded variant of the note 5 right?

That means carrier bloated phones are the top for satisfaction? That makes me very sad. Happy for android, but still sad because this reinforces samsungs practices in the USA.. therefore no samsung phones for me :(
 

jamezr

macrumors G5
Aug 7, 2011
14,903
15,379
US

Surf Donkey

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May 12, 2015
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wow, there is no unbranded variant of the note 5 right?

That means carrier bloated phones are the top for satisfaction? That makes me very sad. Happy for android, but still sad because this reinforces samsungs practices in the USA.. therefore no samsung phones for me :(

Page 13 they don't seem to consider lag or bloat part of the satisfaction experience. Puts more perspective on the results:

http://marketing.theacsi.org/acton/...-/-/-/ACSI Telecommunications Report 2016.pdf
 

Tsepz

macrumors 601
Jan 24, 2013
4,611
4,375
Johannesburg, South Africa
Hehe, just as expected. Saw this article on PhoneArena and GSMArena, knew to come straight here to laugh at the Samsung hate

Anyway, this is great news and well deserved as Samsung have done a great job even with the Note5, although I hated the lack of MicroSD, the build quality and performance of the Note5 is very impressive and the SPen SPen Suite sets far above any other Phablet competitor. Good to see my beloved Note 4 in there at 4th, I can fully agree, had it nearly 2years and it continues to serve me well, like a swiss army knife, whether I need to Unzip a file, Play a video of almost any format, change the channel on a tv/set top box/hifi system, take a quick note without having to unlock the phone, or just do whatever your standard smartphones or phablets would do, my Note 4 does a great job. :)

Looking forward to the Note 7, if I can get a Note 7 64GB, 128GB or 256GB, I'll be happy. :D
 
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jamezr

macrumors G5
Aug 7, 2011
14,903
15,379
US
Hehe, just as expected. Saw this article on PhoneArena and GSMArena, knew to come straight here to laugh at the Samsung hate

Anyway, this is great news and well deserved as Samsung have done a great job even with the Note5, although I hated the lack of MicroSD, the build quality and performance of the Note5 is very impressive and the SPen SPen Suite sets far above any other Phablet competitor. Good to see my beloved Note 4 in there at 4th, I can fully agree, had it nearly 2years and it continues to serve me well, like a swiss army knife, whether I need to Unzip a file, Play a video of almost any format, change the channel on a tv/set top box/hifi system, take a quick note without having to unlock the phone, or just do whatever your standard smartphones or phablets would do, my Note 4 does a great job. :)

Looking forward to the Note 7, if I can get a Note 7 64GB, 128GB or 256GB, I'll be happy. :D
The Note 7 should be a beast of a phone!
 
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gotluck

macrumors 603
Dec 8, 2011
5,699
1,168
East Central Florida

Yea it looks like parts of asia did get a variant

surely people with that phone didnt take this survey though, but I could be wrong

to me, info like this just tells samsung to keep the status quo

I've debated buying one of those imports a few times, but no volte, wifi calling, and carrier aggregation in USA has kept me away. A fully compliant samsung phone on all 4 us carriers would be a dream. I'm just going to draw my line there. At this point it is not about touchwiz or updates for me, I can look beyond those.
 

jamezr

macrumors G5
Aug 7, 2011
14,903
15,379
US
Yea it looks like parts of asia did get a variant

surely people with that phone didnt take this survey though, but I could be wrong

to me, info like this just tells samsung to keep the status quo

I've debated buying one of those imports a few times, but no volte, wifi calling, and carrier aggregation in USA has kept me away. A fully compliant samsung phone on all 4 us carriers would be a dream. I'm just going to draw my line there. At this point it is not about touchwiz or updates for me, I can look beyond those.
I wrote in another thread...I wish all OEMs still released Dev editions of their phones. They were unbranded and we could unlock the BL and flash any Roms we wanted. Similar to the Google Edition phones.
 

gotluck

macrumors 603
Dec 8, 2011
5,699
1,168
East Central Florida
I wrote in another thread...I wish all OEMs still released Dev editions of their phones. They were unbranded and we could unlock the BL and flash any Roms we wanted. Similar to the Google Edition phones.

I want a little more than GPE now that I've been spoiled by these iphone / nexus / moto x pure style all 4 carrier support devices.

The s7 snapdragon 820 being locked down is also a dealbreaker for me, but I want it to also work on gsm and cdma. GPE was just gsm, my expectations have grown!
 
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kamalds

macrumors regular
Dec 16, 2010
243
91
I really don't care what Samsung produces as they have gone really downhill in terms of quality after Galaxy Note 3. Galaxy S6 battery dies or gets incredibly weak after six months of normal usage and they have countless wifi related issues with their new mid range phones like Galaxy J7, J5, On7 and on5.

Also I hate built in batteries. Where I live, people buy phones off contract and we pay ~$1000 for premium phones like iPhone 6s, Galaxy S7, LG G5 etc and Samsung phones' batteries are worst. It is nice to see LG and Microsoft selling their flagship phones with removable batteries.
 

Sevanw

Suspended
Sep 13, 2014
1,361
2,086
So the Moto G is as good or better than all other Samsung and Apple phones and only five "points" behind the leader? Not bad for $100 phone.

Someone happy buying a $100 phone may not have the highest of expectations, hence much easier to satisfy. That goes for almost any consumer product. Just sayin.
 
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Surf Donkey

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May 12, 2015
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Someone happy buying a $100 phone may not have the highest of expectations, hence much easier to satisfy. That goes for almost any consumer product. Just sayin.

Could be, but price wasn't a factor in the satisfaction survey. But I see what you were saying.

Value for the price would have been a good metric.
Customer support would have been a good metric.
Updates would have been a good metric.
Security would have been a good metric.

But this survey didn't include any of these for "customer satisfaction"
 

rhinosrcool

macrumors 68000
Sep 5, 2009
1,653
503
MN
https://www.theacsi.org/customer-sa...enchmarks-by-brand/benchmarks-for-smartphones

My Note 5 is still great. In fact, over a month ago, my Note 5 got wet and was starting to go out. So, I put it in rice for 3 days and it worked great. Then, I find some articles about rice saved phones that go bad in a week or so (usually, because of corrosion). Panicking, I find that a solution is to immerse the phone in 99% isopropyl alcohol for a couple of hours to get rid of the corrosion. After I did this, the phone wouldn't work well, at all. It wouldn't even turn on. After a couple of days, it still wouldn't turn on and I thought now I have a non-working phone that I am still paying for. It sucked. Well, four days past and I just decided to try it again. Lo hand behold, it worked! As a matter of fact, it seems to work better than before. Unfortunately, in the sim tray, there is an LDI (liquid damage indicator) that is now red (signifying water damage) that prevents me from trading it in on JumpOnDemand for the Note 6/7. That sucks but at least I have a great phone, again.
 

grahamperrin

macrumors 601
Jun 8, 2007
4,942
644
> … Samsung’s “phablet” Galaxy Note5 gets the top mark at 86, besting Apple’s iPhone 6s Plus at 85. …

Somewhat confusingly, yesterday from the same organisation:


Cell Phones & Wireless Service: Apple Regains Top Spot …

Among cell phone makers, Apple rides its large-screen iPhones to the top of the industry after a 1 percent increase to 81. Samsung is alone in second place, holding at 80. Nearly 4 in 5 cell phones sold today are smartphones, and together Apple and Samsung own 70 percent of the smartphone market. …

ACSI Telecom Report Shows Competitive Industries Have Higher Customer Satisfaction American Customer Satisfaction Index
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
51,388
19,455
Could be, but price wasn't a factor in the satisfaction survey. But I see what you were saying.

Value for the price would have been a good metric.
Customer support would have been a good metric.
Updates would have been a good metric.
Security would have been a good metric.

But this survey didn't include any of these for "customer satisfaction"
That is such a clear attack on Samsung! ;)
 
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