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Note 7 users : Keep it or return ?

M5RahuL

M5RahuL

macrumors 68040
Original poster
Are you guys returning it, or keeping it till the exchange unit comes in ?

Both my N7s are running great, except the occasional lag, so on one hand I don't wanna return it...but the thought of a possible satanic battery ( 😛 ) is concerning.

Your thoughts ?
 
I'm keeping mine until Samsung contact me with return details (they have my info and I'm in their 'queue', so).

I don't want anything else. It's hands down the best phone on the market and I'm happy to wait for Samsung to get newly manufactured units out to us as and when they're ready.
It's a phone that's worth the wait IMO.
 
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I agree, great device! Spoke with TMobile twice and, both times, the reps kept pushing me to return it asap!! hmm...

I really wish there were a way for Samsung to isolate what serial numbers are affected!
 
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M5RahuL said:
Are you guys returning it, or keeping it till the exchange unit comes in ?

Both my N7s are running great, except the occasional lag, so on one hand I don't wanna return it...but the thought of a possible satanic battery ( ) is concerning.

Your thoughts ?
Click to expand...
Returning mine and getting the 7plus. Samsung's just not doing it for me on the QC end lately. And the lack of store support rears its ugly head When a situation like this happens
 
bgro said:
Returning mine and getting the 7plus. Samsung's just not doing it for me on the QC end lately. And the lack of store support rears its ugly head When a situation like this happens
Click to expand...

7plus ?
 
Aneres11 said:
I'm keeping mine until Samsung contact me with return details (they have my info and I'm in their 'queue', so).

I don't want anything else. It's hands down the best phone on the market and I'm happy to wait for Samsung to get newly manufactured units out to us as and when they're ready.
It's a phone that's worth the wait IMO.
Click to expand...
I'm fine with waiting for a resolution. This is a great phone and I'm confident Samsung will take care of customers.

To be safe, I'll set it aside and continue to enjoy my Nexus 6P and other Android phones.
 
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Tonight is my 14 day return limit with Verizon, I'm tempted to return it. If I didn't do the BOGO I probably would, but even if I go with the iPhone at least I'll break even selling one on swappa. I always like to have a spare emergency phone around anyway, so I'm ok with just throwing it in a drawer.
 
bgro said:
Returning mine and getting the 7plus. Samsung's just not doing it for me on the QC end lately. And the lack of store support rears its ugly head When a situation like this happens
Click to expand...
Apple QC is lacking lately.

You may not be aware that Apple and Samsung don't build batteries, they buy them, blaming Samsung QC is a vacuous response.

I live in the Internet Era... Hand holding isn't appealing, I don't need a store to make me feel safe.
 
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Keeping it until replacements are avalible. The odds are very low that my battery will explode between that time or if ever.

I won't be using my Gear VR until I get the replacement though.
 
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maxsix said:
Apple QC is lacking lately.

You may not be aware that Apple and Samsung don't build batteries, they buy them, blaming Samsung QC is a vacuous response.

I live in the Internet Era... Hand holding isn't appealing, I don't need a store to make me feel safe.
Click to expand...
Yeah I'm not saying Apple is perfect by any means but Samsung's last two releasss have seen major issues with thebs7 active waterproofing fiasco and the Note 7 issues I'm staying away for now
 
maxsix said:
Apple QC is lacking lately.

You may not be aware that Apple and Samsung don't build batteries, they buy them, blaming Samsung QC is a vacuous response.

I live in the Internet Era... Hand holding isn't appealing, I don't need a store to make me feel safe.
Click to expand...

Since you live in the internet era, you should be able to find out that Samsung does indeed manufacture batteries. In fact, the faulty batteries at issue here are reported to have been manufactured by Samsung. The reason the Note7 launch in China hasn't been delayed is because phones for that market use batteries by a Chinese manufacturer.

Their response had been very swift, but frankly this is a monumental failure. Anything else but the batteries wouldn't be much of an issue. You just don't mess with the batteries. Clearly some shortcuts were taken and they're playing the price.
 
epicrayban said:
I agree you can't take chances with batteries. Do you have a source for this? I'm curious to read more about what happened.
Click to expand...

Actually I read the were 2 different suppliers, and it was batteries from one particular supplier.

I'll definitely be using mine until the replacement plan is in effect. All this means for me now is to take off all the protection on the phone and go completely naked. This will be my real world testing in terms of scratches without protection. At least for the next 2 weeks.
 
maxsix said:
Apple QC is lacking lately.

You may not be aware that Apple and Samsung don't build batteries, they buy them, blaming Samsung QC is a vacuous response.

I live in the Internet Era... Hand holding isn't appealing, I don't need a store to make me feel safe.
Click to expand...
I'm not sure how a store would help here. It's likely that they have to manufacture new note 7's to replace the old ones. If they had them on hand they would just ship them to the carriers and your replacements would be ready in a few days.

However for the inconvenience customers now have the choice of what they want to do going forward which is nice. It's a win win for the customer.
 
At the very least, I recommend disabling fast charge ( both wired and wireless )
 
mrskullfreak said:
I am on the phone with Samsung now
There not swapping out phones at this time
There still investigating
There using imei numbers and they are telling me mine is OK.
Thought I would post this info
Click to expand...

I wonder if that means they noticed a pattern in a certain batch and not others. If that's the case, hopefully they will have a temp site open soon, where you can type in your imei number and see if your phone is possiblity affected.
 
LIVEFRMNYC said:
I wonder if that means they noticed a pattern in a certain batch and not others. If that's the case, hopefully they will have a temp site open soon, where you can type in your imei number and see if your phone is possiblity affected.
Click to expand...
I called the 800 number
Also had a text last night from ATT saying return my phone I bought it off swappa so ATT can't do anything unless it's from ATT
 
spinedoc77 said:
Tonight is my 14 day return limit with Verizon, I'm tempted to return it. If I didn't do the BOGO I probably would, but even if I go with the iPhone at least I'll break even selling one on swappa. I always like to have a spare emergency phone around anyway, so I'm ok with just throwing it in a drawer.
Click to expand...

I think the 14 day return period is extended until Sept. 30 on these models. With that said, I'll probably just get another Note unless the LG V20 is amazing.
 
DakotaGuy said:
I think the 14 day return period is extended until Sept. 30 on these models. With that said, I'll probably just get another Note unless the LG V20 is amazing.
Click to expand...

Do you think that extension applies if I purchased at Costco? I'll have to give them a call and find out. I have a love hate relationship with the N7, kind of like all the Note series but so far I've had the most issues with this one, that's saying a lot as I've only owned it for 2 weeks.
 
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