I called AT&T last night b/c I was contemplating switching to Verizon due to my iPhone not being able to use 3G data during business hours. The customer service reps I spoke with about my issue looked to see if there were other complaints in my area. Sure enough there were hundreds of complaints in both lower and midtown Manhattan. She then checked to see if there were any new tower plans in the area and she counted 52 (FIFTY TWO) new UMTS (3G) towers being put up in Manhattan by the end of March. 13 of those will be located in the Soho/Tribeca area alone. This should go a long way to alleviating the congestion problem in the city so I decided to stick it out with AT&T.