Thanks Marc. This sounds spot on. I can't remember if the guy used my name at the beginning of the conversation or not.
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O2/CPW just swore at me down the phone!!
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Thanks Marc. This sounds spot on. I can't remember if the guy used my name at the beginning of the conversation or not.
lol... ive had 3 so far.
today they called again on blocked and said.
hello there sir, just phoning up about the insurance you took out on you new o2 contract,
i said thats funny because i didnt take any out.
he quickly replied oh well would you like to.
no thanks as it is covered with my house insurance.
oh he said.
i asked how did you get my number because i asked for my number not to be passed on to 3rd parties,
he replied well your have to speak to phones4you then.
excuse me i said, why will i have to speak to them... lol
well thats who you took your contract out with,
i laughed at him oh right i brought it in the apple shop
oh you took it through iphone itself then
i said excuse me
and hung up
omg how do they get our numbers???
today they called again on blocked and said.
hello there sir, just phoning up about the insurance you took out on you new o2 contract,
i said thats funny because i didnt take any out.
he quickly replied oh well would you like to.
no thanks as it is covered with my house insurance.
oh he said.
i asked how did you get my number because i asked for my number not to be passed on to 3rd parties,
he replied well your have to speak to phones4you then.
excuse me i said, why will i have to speak to them... lol
well thats who you took your contract out with,
i laughed at him oh right i brought it in the apple shop
oh you took it through iphone itself then
i said excuse me
and hung up
omg how do they get our numbers???
I think you just got some very disgruntalled employee, within 20 minutes of activating my 3G iPhone I had a call from O2 and CPW offering me insurance, and both were most pleasurable to speak to, and both accepted the fact I was covered by my home insurance and my bank account (give free phone insurance)
uhmm that is male cow sh*t, I work in the telecoms industry, the 3rd parties are other companies, all business lines are blocked not to give out the number, and Voda and O2 to have their own call centers to sell insurance and also deal with general customer complaints/quieres.
although I don't work there I can actually see one of Voda's call centers from where I live. (they do not work from home!)
I've just had a call from a guy claiming to be from O2. He said that they were reducing the price of their insurance, and that I currently had Lifeline cover (which I believe is actually CPW). He did tell me his name, though I didn't take much notice. I don't remember if he used my name, but he was polite enough, and he told me that he would remove the insurance from my account as I didn't request it, and I had paid anything yet.
agreed -- most calls are recorded and monitored --
i called costumers pains in the ass and requested that they muzzle their friends but that was face to face
Just called O2 and CPW, and neither of them have any record of me taking insurance out, so it does indeed seem to have been a scam.
Thanks for pointing me over to this thread markfc
Where abouts in India do you live?
I've had it done to me before, swearing the lot. I just started laughing and put the phone down, sure it's harassment but I've got better things to do than follow up a cock.
And I always give a false password the first time in order to make sure they are who they say they are unless I called them obviously.
Whats your password on the account? .....Jacob....that is correct sir. At that point I just hang up. Didn't want to get into the whole you arre lying crap.
I can guarantee it will be a scammer and not cpw/o2. I got my riginal iphone from cpw in Bangor north wales, seeing as we are on a welsh theme I never received any of these calls however in the pack I did get a warning of scammers flyer in which it explained that if cpw were to offer you insurance details of your account would be read out and confirmed. Also it would not be o2 as I deal with o2 for the iphone 3g and broadband and the only time o2 have called me was to check if o2 broadband technical helpline was in fact helpful and again they read out part of my address which I had to complete to confirm.
I never received any of these calls however in the pack I did get a warning of scammers flyer in which it explained that if cpw were to offer you insurance details of your account would be read out and confirmed. Also it would not be o2 as I deal with o2 for the iphone 3g and broadband and the only time o2 have called me was to check if o2 broadband technical helpline was in fact helpful and again they read out part of my address which I had to complete to confirm.
Just called O2 and CPW, and neither of them have any record of me taking insurance out, so it does indeed seem to have been a scam.
Thanks for pointing me over to this thread markfc
No probs. O2 never came back to me after their investigation though.
Bloody scammers.
See this is why, in the US, it's pretty standard policy that CSRs who call you will not ask for you to verify account details, because anyone cold calling you and asking for account details is assumed to be phishing. In fact many legitimate e-mails from companies in the US have a tag line at the bottom along the lines of, "You will never receive unsolicited contact from us requesting account information."
It's not a good business process to expect your customers to be creative enough to play head games with you to protect themselves from phishing.
So, is it actually common practice in the UK for this to happen legitimately -- that is, a CSR from a company with whom you deal contacting you (not the other way around) and requesting your account info?
I got a call from a carphone warehouse call center before and they showed their number at least.
O2 logs their calls, and the fingerprint of who acessed the account is *usually* deduceable. Sounds like it's a scam. Reminds me of why serial numbers aren't usually in sequence, as it tells you pretty accurate information on how many are being sold...