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O2 UK - Unlimited Wi-Fi.. Not so unlimited?

M

-MRB

macrumors 6502
Original poster
Jul 1, 2010
414
0
UK
I've had a letter come through today from O2-UK just giving me a breakdown of my plan, plus the small print.


Breakdown of your plan
snip....

  • Promotional unlimited Web & Wi-Fi until 30/09/10. From 01/10/10 data allowances apply. See enclosed leaflet
Click to expand...


So now they're capping Wi-Fi use too? I wasn't informed about this when i renewed my contract & got an iP4.
 
-MRB said:
I've had a letter come through today from O2-UK just giving me a breakdown of my plan, plus the small print.

So now they're capping Wi-Fi use too? I wasn't informed about this when i renewed my contract & got an iP4.
Click to expand...


Do you really use O2's WiFi that much? I think I've only ever seen BTOpenZone once and never managed to successfully connect to it.
 
I should have made that clearer.

I have an O2 contract, and I get 1200 minutes, 750MB Data, and 'Unlimited' Wi-Fi


But this letter now says that the Unlimited Wi-Fi was only a promotion. And data allowances will apply as of 01/10/10. Which i wasn't informed about.
 
-MRB said:
I should have made that clearer.

I have an O2 contract, and I get 1200 minutes, 750MB Data, and 'Unlimited' Wi-Fi


But this letter now says that the Unlimited Wi-Fi was only a promotion. And data allowances will apply as of 01/10/10. Which i wasn't informed about.
Click to expand...

If you are not happy cancel if you are within the 14 day cooling of period.

I just moved from Carphone Warehouse o2 to o2 iPhone Simplicity. Must say I'm not very happy that I will be capped 500mb but can't enable tethering with taking out a separate Tethering Contract.
 
I think I'll just send them a complaint.

Last time I did, I got the unlimited texts bolt on for £7.50 a month, when they had stopped the unlimited texts bolt on.


As soon as you threaten to leave, they'll do what they can to make you stay.
 
This information was in the small print below the ip4 tariffs on o2's website before the ip4 launch!
 
I was waiting for that.

Even so, I should have been informed when buying the phone. They can't expect you to read everything.
 
Hey I've just signed up on the phone for a:

O2 iPhone Simplicity 12 month 300 mins, Unlimited Text, 500mb Data and Unlimited WIFI. The guy stated free Unlimited WIFI he never mentioned anything about

"Promotional unlimited Web & Wi-Fi until 30/09/10. From 01/10/10 data allowances apply":confused:
 
Isnt the unlimited wifi refering to BTopenzone wifi, that how I assumed it was. Your wifi in your home has nothing to do with them, you could take out your sim card and still use it.
 
It has nothing to do with your home wifi. It's to do with openzones etc. O2 leases data so there is a fee. It was unlimited it now isn't on new ip4 contracts.
 
-MRB said:
I was waiting for that.

Even so, I should have been informed when buying the phone. They can't expect you to read everything.
Click to expand...

If they told you everything in the contract T&C's in store, you wouldn't leave the store for a week.
 
Gosh I'm so sick of o2 service now. Been with them for years. Currently have a blackberry bold. But now going with three on iPhone.
 
Whats happened to the BT openzone web page on the iphone.. Before it used to ask for your mobile number and it connected,.. Now on the web page, there is no place to put your number..
 
I'm pretty sure before the iP4 was released they stated how much data and wifi you got, it was either 500, 750 or 1GB. I can't quite remember, but it was there for everyone to see.
 
Tokiopop said:
I'm pretty sure before the iP4 was released they stated how much data and wifi you got, it was either 500, 750 or 1GB. I can't quite remember, but it was there for everyone to see.
Click to expand...

On O2 you had a choice of 500MB data (Cheaper plans) and 750MB data (More expensive plans)


But ALL tarriffs had Unlimited UK Wi-Fi.
 
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