Official Apple Response to Antenna Problem Coming Shortly

[saudansari]

Don't know if this has been reported and didn't care to search the forums to see if it had been but:

To those of you worried that steve jobs' dumba** response and Apple's followup was the final word on the antenna problem, it seems as though Apple will be following up on it shortly. I talked to three reps today from apple (and two senior reps) and I was told that every csr had received an e-mail saying that a fix was being worked on by the engineering dept. and that one would be announced in the next 24 hours. I heard everything from a hardware recall, software update, and free bumpers.

I tried to ask if there was a short term fix and the senior csr offered me all sorts of suggestions. It's crazy how the quality of their call centers has declined. Some of the offered short term fixes were: Use another phone (microsim?), buy a case, and (my favorite), use something to hold your phone other than your hands.

Let's hope we get a fix tomorrow.

 

[Shasta McNasty]

Maybe you should have searched because this has been posted twice now from what I have seen.

 

[Rooftop voter]

Software issue or hardware recall would be great. Bumpers are NOT acceptable.

 

[Darwing]

i still cant believe he said that... "its a non-issue" are you ****ing serious?? its a phone that drops calls immediately!

if they have to do a recall, apple will lose A LOT!!!! A LOTTTTTTT of customers and respect and their Iphone legacy will get tarnished to the point where they will be the butt end of every joke in the industry

free bumpers.. LOL not gonna happen who puts out a phone that requires you to have a gay bumper case for it to function properly

Software, not likely a possibility, its a hardware physical problem , they can't re-rout the signal strength elsewhere with software upgrade. its engraved. and its NOT AT&T!!

 

[RC83]

can we watch the press release somewhere online?

 

[outphase]

can we watch the press release somewhere online?

Press releases are text, so you'll see it on Apple.com's PR page or any tech sites.

 

[iphoneZ]

no fix possible. fatal, basic design flaw. time for apple to reach into that 40+ billion cash stash and do a full recall.

 

[Amnesia87]

no fix possible. fatal, basic design flaw. time for apple to reach into that 40+ billion cash stash and do a full recall.

http://www.appleinsider.com/articles/10/06/25/death_grip_hysteria_may_end_monday_with_ios_4_01.html

 

[RC83]

no fix possible. fatal, basic design flaw. time for apple to reach into that 40+ billion cash stash and do a full recall.

im pretty sure they wouldn't say news of a "fix within 24hrs" if they didn't have something that has "fixed" the problem... other than recall... They would definitely try more and more solutions before doing a complete recall..

 

[Ferris23]

i still cant believe he said that... "its a non-issue" are you ****ing serious?? its a phone that drops calls immediately!

if they have to do a recall, apple will lose A LOT!!!! A LOTTTTTTT of customers and respect and their Iphone legacy will get tarnished to the point where they will be the butt end of every joke in the industry

free bumpers.. LOL not gonna happen who puts out a phone that requires you to have a gay bumper case for it to function properly

Software, not likely a possibility, its a hardware physical problem , they can't re-rout the signal strength elsewhere with software upgrade. its engraved. and its NOT AT&T!!

Are you kidding me? If Apple recalls this phone they will earn my respect for making good on a mistake. I will gladly use my bumper as a temporary solution until they sent me a working phone if a recall took place.

If a recall is necessary, which I doubt, then Apple will fix the issue and still have the best phone on the market and I would think people would appreciate a better working phone in the end.

 

[California King]

no fix possible. fatal, basic design flaw. time for apple to reach into that 40+ billion cash stash and do a full recall.

Yeah..I don't think you should ever run a business or even run a farmville account

 

[saudansari]

Maybe you should have searched because this has been posted twice now from what I have seen.

Where, I haven't seen them (since I looked).

Anyways, I don't think it's a "fatal" issue. I was calling about my proximity meter issue. I don't have any antennae issues at all whatsoever. In fact, the antennae is great on my iphone; I get better reception everywhere. Before I could only get 1 bar on none in my basement, now I get a solid 2. text messages send faster and pages load faster.

 

[zub3qin]

Here is one response to the iPhone issue (very funny)

http://www.youtube.com/watch?v=3h3Ogt2L44Q

 

[iphoneZ]

Yeah..I don't think you should ever run a business or even run a farmville account

why because i know how to put customers first? the cost of a recall is much less long term than the cost of millions of unhappy customers.

also, that AI article is little more than a PR from apple

 

[Rooftop voter]

Are you kidding me? If Apple recalls this phone they will earn my respect for making good on a mistake. I will gladly use my bumper as a temporary solution until they sent me a working phone if a recall took place.

If a recall is necessary, which I doubt, then Apple will fix the issue and still have the best phone on the market and I would think people would appreciate a better working phone in the end.

+1. I would have a Lot of respect if they couldn't fix it through a software update and decided to recall the entire lot. Apple would deffinatly have a long time and loyal customer.

 

[GoCubsGo]

Yeah..I don't think you should ever run a business or even run a farmville account

I seriously lol'ed at your comment.

 

[Rooftop voter]

Where, I haven't seen them (since I looked).

Anyways, I don't think it's a "fatal" issue. I was calling about my proximity meter issue. I don't have any antennae issues at all whatsoever. In fact, the antennae is great on my iphone; I get better reception everywhere. Before I could only get 1 bar on none in my basement, now I get a solid 2. text messages send faster and pages load faster.

What is your issue with the proximity sensor? My issue is that it doesn't seem to be as sensitive as it should be. If I move it one way or another, it seems to turn he screen back on. What did they tell you about the sensor?

 

[megsalias]

I called Apple about an hour ago, and I was told that there would be an announcement made on Monday. The girl told me to check the news, haha.

 

[bli625]

I called Apple about an hour ago, and I was told that there would be an announcement made on Monday. The girl told me to check the news, haha.

I'm hoping for a real fix, and not a cosmetic fix to change the behavior of the bars.

 

[jamesarm97]

I have an issue with the prox sensor not being as sensitive. I was just on the phone and it kept lighting up. I hope it is an analog sensor that can be adjusted (sensitivity level). The 3GS was always cutting off before it got up to my ear.

 

[HarrisonB]

it is so friggen easy to hold the phone and not come close to touching that seem at all. I really dont see a huge problem here. Evew when I touch it lightly(no need for a death grip) nothing happens.

 

[bli625]

it is so friggen easy to hold the phone and not come close to touching that seem at all. I really dont see a huge problem here. Evew when I touch it lightly(no need for a death grip) nothing happens.

It's easy, but not ideal for most people. Why should users change the way they use their iPhones because of a fault made by Apple? I don't use the "death grip". Just my regular way of holding an iPhone, and I have suffered from this reception issue.

 

[HarrisonB]

It's easy, but not ideal for most people. Why should users change the way they use their iPhones because of a fault made by Apple? I don't use the "death grip". Just my regular way of holding an iPhone, and I have suffered from this reception issue.

because if you just hold it differently for a week you will continue to do so without even thinking about it. I appreciate the new design because I get much better reception at my house. Now 3 bars when I used to get 0-1.

 

[saudansari]

I have an issue with the prox sensor not being as sensitive. I was just on the phone and it kept lighting up. I hope it is an analog sensor that can be adjusted (sensitivity level). The 3GS was always cutting off before it got up to my ear.

Same here, it isn't sensitive enough.

I had heard that the announcement would come within 24 hours. On an unrelated note, does anyone know if the docks are for sale yet at the apple store?

 

[TurboSC]

I'm left-handed, and I don't want to hold the phone like an idiot. Reassurance via software update.... change those 1's and 0's Apple! iPhone 4: Automagically fixes reception! Magical!