Official email response from o2

13,000 orders per second? Um, no I don't think so, nice try though.

 

I just got the pun 8:02 am - because it's O2 - call me slow but I've been wondering for a while.

13,000 orders a second, wow. Looks like everyone and his granny is going to have one of these things. I think I'll get a Blackberry instead then. Think Different

 

This at least clarifies exactly what is happening re: the apple stores.

Uh oh.

Should I be in the queue already???

 

jeez 13,000 per second?!?!? tats got to be a record.

 

What a load of BS - in particular the part about making sales available to those that had registered interest... I registered as soon as it was possible on the day it was announced, received the email from O2 etc. but then nothing whatsoever saying 'please go and pre-order now'! They've made a complete mess of this, and if they weren't the only UK carrier I'd have given up on them already.

 

Can't be 13.000 per second, that is 140 millions in 3 hours!!!!!

 

FWIW I just got the exact same email. Will be handy to take along to the O2 store on Friday I guess just in case they give me any bother about trying to upgrade in store.

 

I've had exactly the same response to my complaint (word for word), which doesn't address most of the things I was complaining about (the lack of information about the white iPhone in particular).

Quite staggering disrespect for customers. They've patently not even read my complaint.

Phazer

 

So, there is going to be a few dozen phones per store - With about 200 stores for O2 and CPW each, that's something in the order of 15,000 to 20,000 phones in the UK. It may get a bit competitive on Friday trying to get hold of one of these!

 

so, it seems apple stores will be selling iphones.

 

Contract free?

 

780,000 a minute......... dont think so!!!!

thats not true because people where getting through at different times of the day untill they sold out, yet another lie!

Simon

still mad at no iphone 3g and not i white yet!

 

13,000 server requests per second at its peak, maybe. Considering how many AJAX requests there were on each page load, and all the various other assets like images, you can probably divide that figure by 100. 130 requests for the page per second at the peak sounds about right for such a hyped product.

It was O2's server heavy code that caused the problems.

You would have to divide it further to get the number of people who were trying to place orders - by the number of times we were all refreshing the page to try and get the content to load properly!

O2 do seem to like quoting figures to whip people up in a frenzy over this product. Take this from their press release, issued yesterday:

Source: Pocket-lint

I am still trying to get my head around how any company can spend 'several million pounds' on servers, load balancing hardware and web developer fees. I don't imagine Amazon's web servers and associated hardware would have cost them 'several million pounds'! What a load of horsecrap.

 

I'm wondering about this as well, and with the mention of Apple stores having 'more' I wonder if it makes more sense to go to Apple. Of course there are fewer Apple stores, but they're larger and have more staff - any my experience of 'service' has always been fairly positive with Apple.

Thoughts?

 

If this is true, It's going to get nasty, in some parts, on Friday.

~25 units per store?

Complete sell out in the first 2 hours (7-9am) - anyone?

R-Fly

 

no idea how it's going to work as they won't want to let them out of the door at the subsidised price without an 18 month commitment and pay and go isn't to be available until later in the year.

 

Nah. First, "a few dozen" doesn't usually mean 24, it's more likely to be 40-60 phones per store. Second, while we may all be frothing at the mouth on here wanting to get our hands on the 3g goodness, do you really think the general population is? There have been no TV ads so far for the 3G (that I've seen) and apart from the stuff in-store I haven't seen any posters etc. anywhere either.

I still think O2 are trying to whip up demand/headlines, although I'm perfectly prepared to be proved wrong and be weeping quietly when I can't get one for about a month after trying on Saturday.

 

No you'll be signing up for the contract in store.

 

There was talk of Apple having some sort of access to O2's systems to set up contracts, though I appreciate this may have been technically very difficult to achieve in the timeframes it's not impossible.

 

My friend at one of the o2 customer service centres (have some sympathy for him today!!!) txt me to let me know that anyone who has not yet received confirmation regarding their order (ie failover server orders) will be contacted by pm tomorrow latest to advise them as to whether or not they will recieve a phone on Friday.

Email regarding upgrades is just for o2 upgrades, iphone to iphone 3g upgrades is another issue. At the moment it is grew, once they have the stats regarding how many orders they failed to allocate online, they will make a call as to whether to allow iphone to iphone 3g upgrades in store. It looks unlikely as they did not anticpate this requirment, and to roll it out in three days in all stores will be hugely problamatic. Alternative is to have us wait a week for the new phone. Sorry!

Brian

 

All O2 is doing is creating hype so on July 11th they will get good press and a good turn over of people.

 

It's already been confirmed by multiple O2 stores that existing iPhone customers will be able to upgrade in-store now.

 

o2 stores have already received an email yesterday stating that existing iPhone owners are able to upgrade in store on Friday.