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Official iPhone Refund Policy Tomorrow?

zub3qin said:
All these iPhone users are doubly pissed.
Why? Because of the price drop AND because the iPod touch is full Wifi.
Be real... the real reason to get the iPhone had very little to do with making phone calls. Now a better phoneless-iPhone is out and it is what people wanted from the start. Had the iPod Touch come out first, NOBODY would have bought the iPhone.

And that is the truth.
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Don't assume everyone wants what you want.
I never wanted an iPod with video or wifi, but I have wanted a phone from Apple for a long time so I could have syncing capabilities with the Mac OS.
Also the convenience of listening to music and still being able to field phone calls with one great device. Obviously a lot of people wanted this as well. This phone has the highest customer satisfaction of any product ever released by Apple. It may be hard to believe but very few iPhone users have even heard of this website and if 1,000,000 people own iPhones and only a few complain, then it is obvious that it is a success.
 
$100 rebate, when can i redeem ?

Hey guys, i've searched and i can't find a definitive answer to this question, so here's the deal -

When can i officially take my receipt back and get my $100 off an apple store purchase?

I'm leaving the country on Thursday and would like to get the phone and get it unlocked before stepping on the plane... what are my chances?

Anyone know the official policy?
I need to get in and buy an iphone ASAP!

(by the way, i bought two iphones and resold them, any chance i can get an iphone for $199?)



Thanks in advance for your quick reply, i need this info asap!!

Thanks guys!!


-Mark
 
reardoma said:
Hey guys, i've searched and i can't find a definitive answer to this question, so here's the deal -

When can i officially take my receipt back and get my $100 off an apple store purchase?
Click to expand...

Apple said it's supposed to make an official announcement coming out sometime this week. :)
 
reardoma said:
(by the way, i bought two iphones and resold them, any chance i can get an iphone for $199?)
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I would expect that you need the iPhone itself for the store credit, in addition to the receipt. If you resold, you're not bearing the risk of the price drop anymore because you didn't own any affected items at the time of the price change. Presumably you sold the iPhone for a price reasonably close to the retail value you paid.

As if it wasn't bending backwards enough that they offered this incentive to iPhone owners in the first place, you're trying to game it for all it's worth. You're not looking to compensate for your loss, you're looking to profit.
 
matticus008 said:
I would expect that you need the iPhone itself for the store credit, in addition to the receipt. If you resold, you're not bearing the risk of the price drop anymore because you didn't own any affected items at the time of the price change. Presumably you sold the iPhone for a price reasonably close to the retail value you paid.

As if it wasn't bending backwards enough that they offered this incentive to iPhone owners in the first place, you're trying to game it for all it's worth. You're not looking to compensate for your loss, you're looking to profit.
Click to expand...

Agreed. Seems pretty underhanded to me.
 
the letter said ....."Therefore, we have decided to offer every iPhone customer who purchased an iPhone from either Apple or AT&T, and who is not receiving a rebate or any other consideration, a $100 store credit towards the purchase of any product at an Apple Retail Store or the Apple Online Store."



EVERY IPHONE CUSTOMER




we'll get our money don't worry
 
Bluecoffee31 said:
the letter said ....."Therefore, we have decided to offer every iPhone customer who purchased an iPhone from either Apple or AT&T, and who is not receiving a rebate or any other consideration, a $100 store credit towards the purchase of any product at an Apple Retail Store or the Apple Online Store."



EVERY IPHONE CUSTOMER
Click to expand...
From the release: "and who is not receiving a rebate or any other consideration"

Selling the iPhone to a third party is consideration--i.e. you've been paid for your interests. Note the use of contract language. You have to own (present tense) an iPhone in order to be affected by the price change and therefore be eligible.
 
So would we actually need a receipt for proof of purchase or, just the serial number on the iPhone? I'm planning to get Leopard with the rebate money :D
 
I hope they announce details before Thursday. I'm going to pick up a MacBook for my sister and it would be a convenient time to redeem it. I wonder if there's going to be a cutoff point.
 
err404 said:
I feel that the short time frame leading up to the price-cut shows that it must have been know at the time of initial release. The original price was a deliberate and dishonest attempt to cash-in the media hype. This action lowers my opinion of Apple to being on-par with that of e-bay scalpers.
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I love these conspiracy theories. By the way, did you know Martians are in control of our country?
 
I think you're wrong

matticus008 said:
From the release: "and who is not receiving a rebate or any other consideration"

Selling the iPhone to a third party is consideration--i.e. you've been paid for your interests. Note the use of contract language. You have to own (present tense) an iPhone in order to be affected by the price change and therefore be eligible.
Click to expand...

It doesn't matter if you sold it or gave it away - you purchased it from Apple and should get the $100. It doesn't matter to Apple how much you sold it for/made a loss on it. That's not their business.

A purchaser is someone who has a receipt and paid $599 or $499. Not some random owner who bought it who knows when from who knows where.
 
lem144 said:
It doesn't matter to Apple how much you sold it for/made a loss on it. That's not their business.
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Sure it is. When you buy a product with a rebate, you have to continue to own the product to get the rebate (usually by submitting the UPC as proof of ownership, which is imperfect, but the best possible approach). When you buy upgrade products which are available to people who previously purchased a full copy, you have to retain ownership to qualify for the upgrade. Having bought something at some time in the past is only half of the requirements.
A purchaser is someone who has a receipt and paid $599 or $499. Not some random owner who bought it who knows when from who knows where.
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No, a purchaser has both a receipt and the product. A reseller has a receipt and no product. A second-hand owner has a product and no receipt.

These are all established transactional terms. The act of purchase is not the only requirement--you could have bought the product but returned it, bought and canceled the order, ordered it but not yet received it, ordered it within the 14 day period and therefore be eligible for a price adjustment, or any other combination of scenarios, including buying and dispossessing, which would disqualify you.
 
In the iPhone case I believe you'll be incorrect. This is not a rebate and many people have thrown boxes in the garbage (not me) so they won't have a UPC.

Again, what if you gifted it? Why should someone who received a free iPhone get a credit? That is not the intent of Steve's gift certificate.



matticus008 said:
Sure it is. When you buy a product with a rebate, you have to continue to own the product to get the rebate (usually by submitting the UPC as proof of ownership, which is imperfect, but the best possible approach). When you buy upgrade products which are available to people who previously purchased a full copy, you have to retain ownership to qualify for the upgrade. Having bought something at some time in the past is only half of the requirements.

No, a purchaser has both a receipt and the product. A reseller has a receipt and no product. A second-hand owner has a product and no receipt.

These are all established transactional terms. The act of purchase is not the only requirement--you could have bought the product but returned it, bought and canceled the order, ordered it but not yet received it, ordered it within the 14 day period and therefore be eligible for a price adjustment, or any other combination of scenarios, including buying and dispossessing, which would disqualify you.
Click to expand...
 
err404 said:
I feel that the short time frame leading up to the price-cut shows that it must have been know at the time of initial release. The original price was a deliberate and dishonest attempt to cash-in the media hype. This action lowers my opinion of Apple to being on-par with that of e-bay scalpers.
Click to expand...

There's nothing dishonest about figuring hey if we get the price point wrong but the product ratings are off the charts, then we can always drop the price before the glory fades. That's market-savvy. And, gutsy!

Man, this country is becoming so risk-averse. Time to remember an historical truth: evolve or die. Apple gets that. Early adopters get it. We cannot hope for a better past, or even to end up as in the David Bowie song, "Always Crashing in the Same Car." We can't stand still and re-transact what is done. Life is all about our future. We each must head out there every day, else die. And, we need to pay it forward, that's how things do work out for the best.

Someone paid "too much" for a Lisa and "too much" for a 128k Macintosh so that I in turn could pay "too much" for a lot of whatever Apple's cranked out since 1985. Have I gotten mad sometimes? Yeah. Justifiably? Not really. I've laid hands on so much wonderful Apple technology, and the prices I paid are what will help Apple develop wonderful products that my great-nieces will probably complain they paid "too much" for. Sounds all right to me!
 
lem144 said:
In the iPhone case I believe you'll be incorrect. This is not a rebate and many people have thrown boxes in the garbage (not me) so they won't have a UPC.
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Well, it is a rebate, but I'll bite anyway. Put it in the perspective of prior Apple store credit. Credit was issued to those who purchased and retained the license for Aperture. The mere act of having paid for something in the past is not sufficient. You must be a current owner of the affected product.

Again, what if you gifted it? Why should someone who received a free iPhone get a credit? That is not the intent of Steve's gift certificate.
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They wouldn't. They would be a second-hand owner.
 
matticus008 said:
Well, it is a rebate, but I'll bite anyway. Put it in the perspective of prior Apple store credit. Credit was issued to those who purchased and retained the license for Aperture. The mere act of having paid for something in the past is not sufficient. You must be a current owner of the affected product.
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In order to receive the e-coupon from the Aperture Customer Program promotion you didn't have to be the purchaser, just the owner. On the other hand Jobs' letter specifically states "...iPhone customer who purchased an iPhone from either Apple or AT&T". So I don't expect the iPhone store credits to be handled like the Aperture Customer Program.

http://images.apple.com/promo/aperture/pdf/ApertureRebate.pdf said:
Terms and Conditions
Please submit one claim per Aperture software serial number. Licensed owners of Aperture 1.0 will receive an e-coupon with a value of $200. Licensed owners of Aperture 1.0 Academic will receive an e-coupon with a value of $100. Volume Licenses and Not-For-Sale (NFR) licenses are ineligible. Limited to one e-coupon per valid software serial number per licensed owner. Claims must be postmarked no later than June 30, 2006. E-coupons will be emailed to eligible claimants within 8 weeks of claim receipt. E-coupons expire on September 30, 2006. E-coupons are valid only on the online Apple Store. An E-coupon may only be applied to one purchase, equal to or greater than the value of the coupon. E-coupons may not be applied to taxes or shipping charges. E-coupons may not be applied to gift card purchases or iTunes music purchases. Apple and FileMaker employees are not eligible for this offer. Apple and its agents are not responsible for incomplete, illegible, late, lost, mutilated, misdirected, or postage-due claims. Providing false information disqualifies this claim. Apple reserves the right to deny and/or disregard any claim deemed to be false or fraudulent. This program is valid only to customers who reside within the United States or the District of Columbia. This offer is void where prohibited or restricted by law. Apple is not responsible for printing errors. You should keep copies of these Terms and Conditions. Submissions will not be returned and become the property of Apple. Apple reserves the right to change without notice the Terms and Conditions, or modify the offer, or end the offer at any time without notice. For more information or to learn the status of your claim, please visit: www.apple.com/promo/rebate/status.html.
Click to expand...
 
oogje said:
In order to receive the e-coupon from the Aperture Customer Program promotion you didn't have to be the purchaser, just the owner.
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Allow me to reiterate the part you quoted but didn't read: "You must be a current owner of the affected product." Further, because of the nature of the price drop and the fact that there are no software keys that can fill the place of purchase date, you'll need to demonstrate a proof of purchase (UPC, serial number, receipt, whatever Apple decides to use) to indicate that you paid $599 in order to qualify for the credit.
On the other hand Jobs' letter specifically states "...iPhone customer who purchased an iPhone from either Apple or AT&T". So I don't expect the iPhone store credits to be handled like the Aperture Customer Program.
Click to expand...
Exactly. iPhone customers (that is, owners of iPhones) who purchased an iPhone from either Apple or AT&T (that is, not people who bought on eBay or from a friend, or received it as a gift and only those who paid $599 for the phone [or $499 for the 4GB]). Not former customers, not resellers, not recipients of free iPhones.
 
matticus008 said:
I would expect that you need the iPhone itself for the store credit, in addition to the receipt. If you resold, you're not bearing the risk of the price drop anymore because you didn't own any affected items at the time of the price change. Presumably you sold the iPhone for a price reasonably close to the retail value you paid.

As if it wasn't bending backwards enough that they offered this incentive to iPhone owners in the first place, you're trying to game it for all it's worth. You're not looking to compensate for your loss you're looking to profit.
Click to expand...

Yea, fair enough. However, I don't think that will be the case with the iPhone. For one, the phone was still purchased through Apple/AT&T by the purchaser (even if they gifted, resold, etc.), so only a receipt should be valid for the consideration. It's not like the purchaser AND the second-hand owner are gonna get a store credit--whoever has the receipt to show that they were the one's who purchased the phone should receive the credit.


matticus008 said:
Well, it is a rebate, but I'll bite anyway. Put it in the perspective of prior Apple store credit. Credit was issued to those who purchased and retained the license for Aperture. The mere act of having paid for something in the past is not sufficient. You must be a current owner of the affected product.
Click to expand...

Also, this is not a rebate. A rebate is something where you get actual cash back, which has a completely different meaning from a store credit. I doubt that Apple will be picky on this, because the $100 will be going right back into their pockets!

It's a complete win-win situation for Apple.
Smart marketing is always key to success!
 
Where is the credit?

I want my credit information today!

It's maddening that it's taken over a week to hash out the details.

I want my new iMac!:apple::):apple:
 
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