Okay, really now, the DUST behind the screen issue. Inevitable?

Discussion in 'iMac' started by Amnesiac1, May 30, 2011.

  1. Amnesiac1 macrumors 6502

    Oct 11, 2010
    I thought the yellow discolouration issue was the only thing I had to worry about. Now there are complaints about dust and other bits being sucked up behind the screen panel through the fan, which then necessitates the manual removal of the screen using suction cups (ugh).

    Is this really and truly an inevitability or is it more akin to the yellow discolouration? Folks in the other thread are going so far as to cancel their order for an iMac because of this issue. Would you say that is a reasonable or precipitate move?
  2. Kendo macrumors 68000

    Apr 4, 2011
    I have AppleCare so even if it does happen in it's 2nd or 3rd year, I'd just have them clean it out.

    I wouldn't let it discourage you from buying. In the end, it is just a machine that is to be used. Besides, 2 years from now you are going to want the latest model anyway so why overthink it? Buy it, enjoy it, use the crap out of it, and sell it when you want to upgrade. :p
  3. rdowns macrumors Penryn


    Jul 11, 2003
    Can't the dust escape using the hole where the light leaks from?
  4. Amnesiac1, May 30, 2011
    Last edited by a moderator: May 30, 2011

    Amnesiac1 thread starter macrumors 6502

    Oct 11, 2010
    I'm not planning on selling this machine ever. So, that's not an option. I don't sell computers, they can always be used. That's why I'm 'future proofing' (cue that one user who says 'future proofing' is impossible) my machine as much as possible.

    I mean, this is the first time I've seen people complain about dust buildup behind the screen. Is this a relatively new issue? Common? And, as my title stressed, is it inevitable?

    This may be a silly question, but would a can of air fix this problem without needing to remove the entire screen using suction cups?
  5. Objector macrumors member

    May 16, 2011
    I'm also on the verge of buying my first iMAc 27" (already have a MPB), and reading on MacRumor's forum isn't exactly comforting. I think 99 percent of the people that don't read forums, wouldn't even notice the flaws in the iMac's. Because I've been reading many topics on this forum, I will probably be focussed on those flaws when I get my iMac and it will be inevitable to check my screen on the yellow issues as soon as the iMac leaves his box...

    Don't let yourself be guided by what you read! There is always a chance you get a defected iMac, but Apple's customer's service is very good.

    If you don't want dust behind your screen, then keep the iMac and the environment it's in clean. ;)
  6. Amnesiac1 thread starter macrumors 6502

    Oct 11, 2010
    I don't think the solution is that simple.
  7. scoobydiesel macrumors member


    Aug 29, 2010
    I really hope it isnt as bad as people try to point it out to be. My new(and first) iMac should be here this week and Im nervous about turning it on because of the screen problems i have been reading about :(

    I shouldn't be nervous or anything like that i should be excited.....(which of course i still am to a point)
  8. bushman4 macrumors 68020

    Mar 22, 2011
    No guarantee on any item tech or not that you buy that it will not come with a QC problem. But not to worry!!! Buy it check out the few things that you've read in this thread and IF you have one of the problems send it back for an exchange. The problem rate is much smaller than it sounds.
  9. Michael383 macrumors 6502a

    Mar 17, 2011
    I recently purchased my first iMac (a base 2011 21.5" model) as well and haven't had any screen issues. You shouldn't worry about turning it on. More than likely your screen will be fine.
  10. crghwkns macrumors member

    May 31, 2011
    I've been on a bit of an Apple spree recently. Got an iPad 2. Within minutes I noticed dust behind the glass. Took it back and they happily exchanged it.

    Got a new iMac last week. Dust behind the glass again, and I'm noticing more bits each time I look. I'm not bothering to take this back, though, because my room is dusty and it's obvious that Apple aren't manufacturing these things to keep the dust out, so it's either dust behind the glass or no Apple products for me.

    In fairness, unlike with the iPad, it doesn't impact the screen when it's turned on whatsoever. I wouldn't care if I didn't have OCD!

    Anyway, I'm investing in an air purifier for my room in the hope it will get the dust levels down, but it's too little too late, really, and I can see there being a time when the dust behind the iMac screen does become unacceptable if it carries on at this rate.

    It's sad that such an oversight makes its way on to an otherwise gorgeous piece of kit. I've had a Sony Vaio laptop with a glass screen in the same room for four years and not a speck of dreaded dust has found its way in.
  11. Stan Mikulenka macrumors 6502

    Nov 20, 2009
    Calgary, Canada
    Hi guys,
    the glass on iMac is very easy to pop-off & clean, really, you shouldn't be affraid to do it yourselves...but get the suction cups.
  12. Amnesiac1 thread starter macrumors 6502

    Oct 11, 2010
    Really? You can't notice it if it's turned on?
  13. crghwkns macrumors member

    May 31, 2011
    I can't on mine. Obviously I can't speak for everyone, but I'd have to put my face right up to the screen and already know exactly where the dust is to see it. And this is against a white backdrop, so if I did that for any length of time, I'd be going blind. Nope, when sat back in my chair, I can delude myself into thinking that my iMac is perfect.

    That doesn't stop me be annoyed by it, though, and like I said in the previous post, this is obviously not the last of it to appear.
  14. philipma1957 macrumors 603


    Apr 13, 2010
    Howell, New Jersey
    my 27 inch 2009 iMac is on 24/7 never sleeps just turns display down at night. It is wall mounted in my kitchen. My home has forced air heat and has dust. My screen has no yellowing or dust after 15 months.
  15. DrChack macrumors newbie

    Apr 24, 2010
    The dust behind the glass is very easy to remove. However that's not the big problem. The real problem is dust leaking into the panel leading do dark spots/clouds inside the display. There is many reports of this happening to the 2009 and 2010 27" iMacs after some time and fixing it yourself is extremely hard (you have to take the entire iMac apart, including the display). Of course you can get AppleCare and howl your iMac to the Apple store every time it happens in the first 3 years. But that's not what i should be doing when i pay for Apple premium prices. Of course there will be many iMacs where the display is perfectly sealed and this will never happen, but I do not feel like gambling. Also there is always the chance that Apple will refuse to fix your iMac claiming that there is nothing wrong with it.
  16. Oggy macrumors member

    Dec 31, 2010
  17. crghwkns macrumors member

    May 31, 2011
    Getting the glass off seems unbelievably easy. It's the getting it back on before attracting more dust to the glass or panel that would be my problem. At the moment, I don't consider it worth the hassle, but I kinda want to do it just to see if it really is as simple as raising the glass with a suction cup. Life is never that simple for me...
  18. ZZ Bottom macrumors 6502a

    Apr 14, 2010
    Try to track down the proper tool for cleaning the bare LCD and inside of the glass pane. I can get you an apple part number if you are interested. Technicians use this "sticky roller" to clean both surfaces, which is completely safe.

    WHAT YOU ABSOLUTELY DON'T WANT TO DO is attempt to clean the bare LCD screen (with glass pane removed) with any type of towel or liquid cleaner. This can cause a permanent blotch or tiny lighter colored spots. I worked as a technician for apple for a while and saw this first hand a few times.

    If you can't get your hands on one of the sticky rollers, cans of compressed air are your best friend. Also make sure to have an assistant so one can blast dust particles out as the other closes the glass pane.
  19. Amnesiac1, Jun 9, 2011
    Last edited by a moderator: Jun 28, 2011

    Amnesiac1 thread starter macrumors 6502

    Oct 11, 2010
    This issue is still making me hesitate before purchasing an iMac...

    What to do...
  20. Badger^2 macrumors 68000


    Oct 29, 2009
    4 years later and Ive removed the screen at least 5 times (taking no special precaution) -- no dust.

    I wish I knew what/how everyone else got theirs.
  21. TheUndertow macrumors 6502

    Feb 20, 2011
    Let it go...honestly that's not something I'd be very concerned about unless you're planning on opening it yourself for some reason.

    Also AppleCare or store equivalent can give you greater peace of mind.
  22. aristobrat macrumors G5

    Oct 14, 2005
    That's up to you. Millions of iMacs using the current design have been sold. IMO, it's an issue that happens on occasion, but not enough to have its own complain thread on here.
  23. wangkom macrumors member

    Oct 24, 2007
    Pretty much inevitable. My 2010 was good for a few months and got steadily worse until I had to take it in to have the screen replaced. Perhaps putting an air filter nearby would help.
  24. wxman2003, Jun 9, 2011
    Last edited: Jun 9, 2011

    wxman2003 Suspended

    Apr 12, 2011
    Do you have proof that it is inevitable? Please let us in on that "inside" information that all screens will suffer this problem. Just because it happened to you and others, doesn't mean it will happen to EVERYONE. That's a big jump without hard facts.
  25. chrono1081 macrumors 604


    Jan 26, 2008
    Isla Nublar
    Best advice: Buy it an enjoy it. There is no issue. The internet only sees the few people who have a problem and never the thousands who don't.

    Oh and not to mention many monitors end up sucking dust into them through vents, but if it makes you feel any better my apple cinema display spent from whenever the 24 inchers were available until August of 2010 in Iraq without any dust getting into it. Sadly I couldn't say the same about my Asus monitor :( (Although it was fairly easy to clean out).

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