On call the proximity sensor is not working

prav.par

macrumors newbie
Original poster
Jan 23, 2020
1
0
Hi All,

I have just bought XR and it's been a week. I noticed that when on call the proximity sensor is not working i.e. when I bring phone close to ear the screen gets off but when I remove from the phone and look at it - it remain dark, I have to tap to wake or press right power button to wake up?.


Any one is having similar issues?

PS - I have full screen tempered glass!

Can anyone help with the solution?.


Thanks
 

lgjay

macrumors newbie
Nov 12, 2019
28
13
It’s the full screen glass protector.
The cut out or whatever on the protector needs to be really precise and installed perfectly to not interfere with the proximity sensor.
This is a quite common issue with full screen glass protectors. And I think the notch part should not be covered by screen protectors whatsoever. Better not messing with Face ID and the sensors.