One full band for sport, not two :(

[MeFromHere]

Any watch model that you order with the sport band, you'll get three band pieces:

1. One piece that goes on one end of the watch.
2. One piece that goes on the other end of the watch sized S/M to fit smaller sized wrists.
3. Another just like the previous, but it fits the M/L size wrists.

You really ought to make it clear that this is your opinion, or back it up with a link to definitive proof from Apple. I've seen this claim dozens of times, but never with evidence.

I'm skeptical. When Apple says "What’s in the box" includes "Two bands" (which is how the sport watches are described), they risk legal difficulty if the box contains anything less. One complete band plus an extra 1/3 or 1/2 of a second band is not "two bands".

 

[Julien]

You really ought to make it clear that this is your opinion, or back it up with a link to definitive proof from Apple. I've seen this claim dozens of times, but never with evidence.

I'm skeptical. When Apple says "What’s in the box" includes "Two bands" (which is how the sport watches are described), they risk legal difficulty if the box contains anything less. One complete band plus an extra 1/3 or 1/2 of a second band is not "two bands".

Look at the picture I posted here as proof.

https://forums.macrumors.com/threads/1854488/

 

[profmjh]

Damn. I was wrong.

I was really looking forward to telling you what idiots you all are because some of you were certain that if you get the Sports strap you only get three pieces and not two complete straps.

I even had it confirmed by the lady from Apple's online help. Who had it confirmed by her supervisor. I had it in writing – two complete straps.

But yesterday's photographic evidence seems to confirm that I'm the one who's wrong.

Which sucks. Except how unbelievably useless is Apple's online help? Seriously. I expect better from the world's biggest, richest company.

 

[bige12]

Only the Apple watch sport with the Rubber bands come with two.

 

[JFazYankees]

It it not two complete bands. The unboxing videos from yesterday confirmed this.

 

[profmjh]

Only the Apple watch sport with the Rubber bands come with two.

This is wrong.

If it were right, which it is not, when you buy the SS you would have to specify which band you want, which you have to do with, for example, the leather loop. There is no such option because you get both.

 

[Rogifan]

The two bands never made sense to me considering the band isn't one piece. Why do you need two complete bands to get the correct size?

 

[DynaFXD]

I was really looking forward to telling you what idiots you all are because some of you were certain that if you get the Sports strap you only get three pieces and not two complete straps.

I even had it confirmed by the lady from Apple's online help. Who had it confirmed by her supervisor. I had it in writing – two complete straps..

Can we get this out of the way right now? Nobody "confirms" anything with a call/textl to user supporter. The only confirmations are official press releases and overwhelming first hand reports with devices in hand. Between now and the 24th we are going to be getting all sorts of 'I just spoke with FEDEX and they confirm..." Or "I just texted Apple support and the rep confirms ...." Bollocks to all of it! Most reps know less than we do and will tell you anything to free up the line so that they can get on with real work instead of placating some nervous-Nellie. I won't speak to this particular case because I just don't care. But for all our sanity going forward, can we all agree to ignore anything but official statements from Memphis or Cupertino? Pretty please?

 

[profmjh]

Can we get this out of the way right now? Nobody "confirms" anything with a call/textl to user supporter. The only confirmations are official press releases and overwhelming first hand reports with devices in hand. Between now and the 24th we are going to be getting all sorts of 'I just spoke with FEDEX and they confirm..." Or "I just texted Apple support and the rep confirms ...." Bollocks to all of it! Most reps know less than we do and will tell you anything to free up the line so that they can get on with real work instead of placating some nervous-Nellie. I won't speak to this particular case because I just don't care. But for all our sanity going forward, can we all agree to ignore anything but official statements from Memphis or Cupertino? Pretty please?

I accept that what you say is true. But why does Apple bother providing the "service" if it is either (a) incompetent or (b) just plain dishonest.

 

[MeFromHere]

I accept that what you say is true. But why does Apple bother providing the "service" if it is either (a) incompetent or (b) just plain dishonest.

I think the problem is needing to hire thousands of people who will always say "I don't know" instead of giving a good-faith opinion when they don't really know. And you need all those people to have generally helpful, generous personalities. And you don't give them scripts to read over the phone, because if you did they'd sound like they were reading scripts.

Alas, you end up with ordinary humans to answer our questions, and sometimes they aren't perfect.

----------

Look at the picture I posted here as proof.

https://forums.macrumors.com/threads/1854488/

Thank you for posting the link. It's worth more than a thousand constantly repeated opinions presented as fact.

I hope Apple fixes their web descriptions. If I ordered a sport band that says "Two bands: one Small–Medium band, one Medium–Large band" in the description, and then I opened the box to find only 1 band and a spare piece, I might raise heck until they gave me the rest of the second band. I think it's false advertising.

 

[profmjh]

I think the problem is needing to hire thousands of people who will always say "I don't know" instead of giving a good-faith opinion when they don't really know. And you need all those people to have generally helpful, generous personalities. And you don't give them scripts to read over the phone, because if you did they'd sound like they were reading scripts.

Alas, you end up with ordinary humans to answer our questions, and sometimes they aren't perfect.

That can't be good enough. Either train your staff and give them the information, or don't have them at all.

It certainly can't be right for them to give out information that is just plain wrong.

 

[VSMacOne]

Here's the confusing part, regardless of the unboxing videos. Both the SS and Sport are available with the same rubber band. When you order the SS you can only get the larger band with the 42mm and the smaller band for the 38mm.

Why not do the same thing with the Sport? What gives? Why create the confusion if you're not really going to include an additional band?

This doesn't make sense.

 

[OllyW]

Here's the confusing part, regardless of the unboxing videos. Both the SS and Sport are available with the same rubber band. When you order the SS you can only get the larger band with the 42mm and the smaller band for the 38mm.

Why not do the same thing with the Sport? What gives? Why create the confusion if you're not really going to include an additional band?

This doesn't make sense.

On the pages for both the SS with sport band & the Sport watch it says they fit the same wrist sizes (130-200mm for the 38mm and 140-210mm for the 42mm) so they have to come with both sizes.

Also, if you check the sizing guide it confirms it comes with both the S/M and M/L bands.

 

[MeFromHere]

That can't be good enough. Either train your staff and give them the information, or don't have them at all.

It certainly can't be right for them to give out information that is just plain wrong.

Sure. Apple tells them not to do that. But it's very hard to enforce. If you fire everyone who breaks a rule, you either end up with script-reading robots, or no employees.

Staffing any large organization with only top-notch people is very hard. No company the size of Apple will ever eliminate all the mistakes. They seem to do better than most at minimizing them.

I'd prefer perfect customer service, but I don't expect it and I'm not entitled to it.

If you really think you could do a better job training Apple's employees, I wish you'd apply for a job at Apple. I would appreciate better service. I just don't think it's easy to accomplish. If it were easy, there would be more companies doing it even half as well as Apple.

 

[VSMacOne]

View attachment 539220

On the pages for both the SS with sport band & the Sport watch it says they fit the same wrist sizes (130-200mm for the 38mm and 140-210mm for the 42mm) so they have to come with both sizes.

Also, if you check the sizing guide it confirms it comes with both the S/M and M/L bands.

Even more confusing. The sizing guide says two straps for the rubber band, but if you look in the description for what comes in the box you'll se it's different. Look at the attached screenshots.

 

[OllyW]

View attachment 539220

Not really. If you look in the description for what comes in the box you'll se it's different. Look at the attached screenshots.

But how does a single band cover the same size range as both the S/M and M/L bands?

It's just an error on the page, you'll get both band sizes with the watch.

 

[VSMacOne]

But how does a single band cover the same size range as both the S/M and M/L bands?

It's just an error on the page, you'll get both band sizes with the watch.

No I agree with you, I think it's gotta be a mistake but it will cause a lot of confusion for customers looking at both of those models. The reports came out last week that the Sport would come with two bands (I think Mark Gurman had it first) so people are expecting two bands. What a mess.

 

[OllyW]

No I agree with you, I think it's gotta be a mistake but it will cause a lot of confusion for customers looking at both of those models. The reports came out last week that the Sport would come with two bands (I think Mark Gurman had it first) so people are expecting two bands. What a mess.

In reality it is only one band with two sizing options included.

 

[Binarymix]

Why is it so confusing?

You get one half band with the pin (Apple wasn't going to throw in another metal pin strap for free), you get another half band that's longer to fit M sized wrists, and one half band that's shorter to fit S wrists.

Not difficult to comprehend.

Sucks for those wanting to swap for different colours, but the proof is in the pictures here.

 

[zacheryjensen]

Why is it so confusing?

You get one half band with the pin (Apple wasn't going to throw in another metal pin strap for free), you get another half band that's longer to fit M sized wrists, and one half band that's shorter to fit S wrists.

Not difficult to comprehend.

Sucks for those wanting to swap for different colours, but the proof is in the pictures here.

It's not hard to comprehend. People are just in denial. They were hoping to get two full bands so they could do band swaps. Now, despite overwhelming logic and evidence, they will continue to argue "logic" about it as though that is somehow going to change reality to better fit their desired outcome... just like climate science denialists

It's really very simple, all watches sold with rubber bands come with enough parts to make any size they say they fit on the product page, and nothing more. Doing more would be a waste of money. At Apple's scale, it would be a LARGE waste of money for the parts themselves and also the added shipping costs. When you sell millions of something, suddenly a few grams of extra weight becomes a few thousand kilograms and so on.

Though I do agree, the messaging about this on the product pages is misleading and confusing between one page saying two bands and another (stainless steel) not, and none of them including two full bands... yeah. That could be improved.

 

[Pooshka]

Here's the confusing part, regardless of the unboxing videos. Both the SS and Sport are available with the same rubber band. When you order the SS you can only get the larger band with the 42mm and the smaller band for the 38mm.

Why not do the same thing with the Sport? What gives? Why create the confusion if you're not really going to include an additional band?

This doesn't make sense.

On the pages for both the SS with sport band & the Sport watch it says they fit the same wrist sizes (130-200mm for the 38mm and 140-210mm for the 42mm) so they have to come with both sizes.

Also, if you check the sizing guide it confirms it comes with both the S/M and M/L bands.

View attachment 539220
Even more confusing. The sizing guide says two straps for the rubber band, but if you look in the description for what comes in the box you'll se it's different. Look at the attached screenshots.

But how does a single band cover the same size range as both the S/M and M/L bands?

It's just an error on the page, you'll get both band sizes with the watch.

No I agree with you, I think it's gotta be a mistake but it will cause a lot of confusion for customers looking at both of those models. The reports came out last week that the Sport would come with two bands (I think Mark Gurman had it first) so people are expecting two bands. What a mess.

In reality it is only one band with two sizing options included.

For God's sake, that's exactly what I was trying to explain all along! No one seemed to get it.

One description says "one band". Another says "two bands". What is the difference between the two?

 

[Julien]

For God's sake, that's exactly what I was trying to explain all along! No one seemed to get it.

One description says "one band". Another says "two bands". What is the difference between the two?

There is NO difference and both are the same. One description needs to be change or maybe both to reflect the 3 pieces to make all size options.

 

[Mindfax]

Trade unused Sport Band

You could always trade and mix the extra ½ band you're not using with another Watch owner. As an example; You are a size (Black) M/L, you trade your unused (Black) S/M for to another Watch user who is a size (White) S/M, for their ½ unused (White) M/L. Then you could mix the two, black off of one side and white off the other side of the watch. I wouldn't wear it that way, but younger Watch wearers could own that look.
Just say'n yo...

 

[Pooshka]

But how does a single band cover the same size range as both the S/M and M/L bands?

It's just an error on the page, you'll get both band sizes with the watch.

No I agree with you, I think it's gotta be a mistake but it will cause a lot of confusion for customers looking at both of those models. The reports came out last week that the Sport would come with two bands (I think Mark Gurman had it first) so people are expecting two bands. What a mess.

There is NO difference and both are the same. One description needs to be change or maybe both to reflect the 3 pieces to make all size options.

If that's the case, then why hasn't it been corrected yet? I really hope it is a typo indeed.

 

[Julien]

If that's the case, then why hasn't it been corrected yet? I really hope it is a typo indeed.

No one here can answer that but I suspect it will be rectified soon. Also which is correct or are they both wrong?