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HomePod One HomePod, Two Users - How Can Siri Recognize Us Individually?

So I had to not only remove the homepods from my home, reset them, install them back into my home, but then finally realized that the Siri language settings were MISSING from the homepod settings. Tried a ton of stuff, but I think what worked was disabling Siri completely on the homepods, erasing Siri history on the homepods, restarting them (not resetting again), enabling Siri on the HomePod setting and finally I saw the language and voice choice on my homepods again. Multi user support worked from that point. No joke, I spent hours on this to finally get it working. Not the best user experience I’ve ever had. 🙄
 
dBeats said:
So I had to not only remove the homepods from my home, reset them, install them back into my home, but then finally realized that the Siri language settings were MISSING from the homepod settings. Tried a ton of stuff, but I think what worked was disabling Siri completely on the homepods, erasing Siri history on the homepods, restarting them (not resetting again), enabling Siri on the HomePod setting and finally I saw the language and voice choice on my homepods again. Multi user support worked from that point. No joke, I spent hours on this to finally get it working. Not the best user experience I’ve ever had. 🙄
Click to expand...
Well, that’s something I haven’t tried yet. I’ll give that a whirl. Still, this smells so much of a bad update that needs fixing.

follow up: didn’t work for me.
 
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Finally got my HomePod to recognize my wife's voice and mine.

I reset everything associated with my Home app and the Homepod. Unfortunately, when I tried to reconnect my LifX Z light strips, Siri was unable to control them. In both the Home and LifX Apps they are paired and I can control them through the apps but voice control is not working.

I've tried resetting the light strips multiple times and still a no-go. I'll try again later when I get home.
 
I called apple about my issue with personal requests, they are tracking a bug right now. I was told that I met all the criteria and to keep and eye out for an update to be released soon. I would suggest calling support to show there is a wider issue.
 
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Add me to the doesn't work crowd. Works for me, but won't for my wife (and she's very tired of me trying things and making her come in the room and say 'Hey Siri who is this?' and being told 'I don't know who this is').

I'm not resetting everything under the sun for this feature, I wish they would just make it work.
 
digduggler said:
Add me to the doesn't work crowd. Works for me, but won't for my wife (and she's very tired of me trying things and making her come in the room and say 'Hey Siri who is this?' and being told 'I don't know who this is').

I'm not resetting everything under the sun for this feature, I wish they would just make it work.
Click to expand...
Spent a few minutes trying to fix the same issue. I simply told my wife "it won't work, other people are having issues." She insisted I keep trying. The first thing I did was turn off Hey Siri on her phone and retrain with her voice. Then I removed her from the Home app and re-sent her an invite. Accepted on her phone and tried again. Everything works now. Persistence paid off this time.
 
chino-rican said:
Spent a few minutes trying to fix the same issue. I simply told my wife "it won't work, other people are having issues." She insisted I keep trying. The first thing I did was turn off Hey Siri on her phone and retrain with her voice. Then I removed her from the Home app and re-sent her an invite. Accepted on her phone and tried again. Everything works now. Persistence paid off this time.
Click to expand...

Tried that already when the software update came out, didn’t work for her...
Have spent enough time trying to make it work, resigned to wait for the next update, and maybe then it just works?
 
chino-rican said:
Spent a few minutes trying to fix the same issue. I simply told my wife "it won't work, other people are having issues." She insisted I keep trying. The first thing I did was turn off Hey Siri on her phone and retrain with her voice. Then I removed her from the Home app and re-sent her an invite. Accepted on her phone and tried again. Everything works now. Persistence paid off this time.
Click to expand...

This is one of the steps I actually tried, and it did not work for me. I've tried quite a bit actually, but I'm not going to reset the HomePods (or my Home app).
 
Anyone try since the update today?

Edit: Updated my iPhone, my wife's iPhone, both HomePods, uninvited her from the Home, reset the HomePods, re-invited her (and turned on recognize my voice and personal requests) and the damn thing still doesn't work.
 
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Installed the latest update. Toggled various settings on and off. When I ask Siri who I am, she recognizes me. However, it cannot play any of my iTunes Match music playlists.
 
nrvna76 said:
Resurrecting an old thread.. does this work for you folks yet?
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Didnt re-read the whole thread but to answer the thread title, yes, it has been working for my wife and I. Sometimes Siri goes full on dumb and asks who is speaking but just saying our name she will then recognize us again.
 
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Itinj24 said:
Didnt re-read the whole thread but to answer the thread title, yes, it has been working for my wife and I. Sometimes Siri goes full on dumb and asks who is speaking but just saying our name she will then recognize us again.
Click to expand...
I have found this too, that by saying who you are, as in “Hey Siri this is <insert name>, what’s the time?“ or similar, has resolved identifying each user. Do this a couple of times, and then ask “Hey Siri, who am I” and you hopefully get the correct answer. It seems to have worked on my two HomePods, since the feature was first introduced. I sometimes do this after an update also.
 
Itinj24 said:
What error are you getting or what does it do when you try?
Click to expand...

HomePods have always recognised me, but never my partner. Had long call with Apple Support, had already tried all the troubleshooting they suggested, but did it again anyway, still no luck...
The agent said it was a known issue, even called me after 13.5 was released to see if it was fixed, but still a no go...
 
Mind The Mac said:
I have found this too, that by saying who you are, as in “Hey Siri this is , what’s the time?“ or similar, has resolved identifying each user. Do this a couple of times, and then ask “Hey Siri, who am I” and you hopefully get the correct answer. It seems to have worked on my two HomePods, since the feature was first introduced. I sometimes do this after an update also.
Click to expand...

Will try this, but not holding my breath...
 
Mind The Mac said:
I have found this too, that by saying who you are, as in “Hey Siri this is , what’s the time?“ or similar, has resolved identifying each user. Do this a couple of times, and then ask “Hey Siri, who am I” and you hopefully get the correct answer. It seems to have worked on my two HomePods, since the feature was first introduced. I sometimes do this after an update also.
Click to expand...

My partner has been doing this a few times a day for the last couple of days, but unfortunately it still doesn’t recognise her...
Maybe it will work with iOS 14
 
CamiMR said:
My partner has been doing this a few times a day for the last couple of days, but unfortunately it still doesn’t recognise her...
Maybe it will work with iOS 14
Click to expand...
Thanks for the feedback, albeit an unsuccessful outcome. Hope it gets remedied soon.
 
So... up to 14.1, they are adding features like intercom. Does this work for all of you yet? I cannot for the life of me get it to recognize my wife. I am going to have to record her saying “Hey Siri, who am I” because I’m sure she won’t do it more than one more time....
 
nrvna76 said:
So... up to 14.1, they are adding features like intercom. Does this work for all of you yet? I cannot for the life of me get it to recognize my wife. I am going to have to record her saying “Hey Siri, who am I” because I’m sure she won’t do it more than one more time....
Click to expand...
Make sure your wife goes into Home settings and enables recognize my voice and that personal requests are enabled for each HomePod.
 
Each HomePod update I hope it starts recognising my partner, but it never does...
A couple of months ago gave our daughter an iPod, and it recognises her perfectly!
I’m starting to think it’s an issue with my partner’s iCloud account...
 
Hi guys, not sure if you're still having this issue but I created an account on this site just to respond to this Thread. I've just purchased a HomePod and was struggling with this exact same thing for two hours, almost throwing the HomePod out of the window, untill I read @CamiMR's last comment that pushed me in the right direction, thanks a lot!

So I immediately saw what the problem was when I did this:

Settings -> 'click on your name' -> iCloud -> Scroll down to Siri

Turns out Siri never sent my trained voice to iCloud! So the HomePod obviously couldn't pick it up. I turned it on and it works flawlessly now. I hope this helps you set it up for you, it did for me at least.
 
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