Overall I think the launch of the Apple Watch is going well. There is one thing I noticed. Who is going to help people set up their watches? Once I get the watch at home, then I will need to go to the Apple Store for help setting it up? Seems like a clunky user experience to me. I'm not sure what Apple was thinking with that strategy. It's people's first time using the watch. You'd think they would want to control the user's experience with it initially to make sure the user can get it set up properly.
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One mistake I noticed with Apple Watch launch
- Thread starter AdonisSMU
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Given the UI of the demo units in store, I am sure Apple has this figured out. I was thinking the same thing as you but then realized that the Apple Watch app on your iPhone will almost certainly provide a page by page guide to help you set up your watch in the exact same way as the demo units in store.
Really? Don't take this the wrong way, but you would really prefer someone at apple set up the watch for you? If you know iOS, then you will be able to figure out the watch no problem.
I know thats the assumption but if you are like any of my no tech savvy friends, they need their hand held in order to set it up and use it. Otherwise they will become frustrated and not use it.
My feeling is that this is why the Apple watch app was standard with the iOS 82 update. When you open the box, there will be a quickstart guide which will basically tell you to strap on the watch and fire up the app. Then the app will guide you through the setup process.
The Apple web site has already launched 4 Guided Tours with 7 more in the works. I think these may very well cover most of what is needed. Then there's always youtube with individuals giving instructional videos
Just one? 
*badum-tish!*
At one point weren't Apple going to offer a virtual personal setup? If not then I guess you could go into store, or I'm sure there'll be online guides on Apple.com.
*badum-tish!*
At one point weren't Apple going to offer a virtual personal setup? If not then I guess you could go into store, or I'm sure there'll be online guides on Apple.com.
I think the Apple Watch iOS app will help guide you on the initial set up. But if you want guidance of bands and stuff, I think you can make a reservation for help.
This^
OP - If you open the watch app, the first thing is says on screen is to start pairing your watch. I'm sure it walks you through setting up the watch just like iOS walks you through setting up your iPod/iPhone/iPad.
That is clunky... The Apple Store gets chaotic a couple times a year at best. Its a new product category. Telling people here watch a video or sign up for an appointment after you already have the watch isnt a substitute for providing customer service upon initial purchase of a device.
your assuming here. Setup may take all of 20 seconds and be easy enough for my 6 year old to pull off.
or, it may be cumbersome.
We don't know so I wouldn't start speculations at this point.
or, it may be cumbersome.
We don't know so I wouldn't start speculations at this point.
If your not inclined to being tech savvy then it doesnt matter if a six year old could do it. Thats all Im saying. I'm always amazed but many people need the help getting started when it's a new product.
Wow you all are really quick to jump on the OP. I think the OP makes a good point. There is a wide variety of people that use Apple products. I personally know my wife's grandparents have a very difficult time using their iPhones despite the fact that they have owned them for a long time. We are talking about people that were born in the 30's and have only started using computers in the past 20 years of their 85 years of life.
Considering setup service is offered with every Apple product purchased, the OP makes a good point that it is surprising that this isn't mentioned during the pre-order process or through any press releases considering this is a new product with what people have mentioned is a clunky user interface so far.
I'm going to go out on a limb here and say maybe those people shouldn't buy a $500 watch before they've even seen one.
According to your logic no one outside of a 20 mile radius of an Apple Store should buy the watch (or maybe any Apple product).
They'll likely make the Watch available for purchase in store in the future, and you can have this silly setup service that any thinking person can do on their own.
Yeah because a grandfather who happens to also be an engineer and lived most of his life without computers is someone who isn't capable of "thinking"?
You are incredibly ignorant
Actually an Apple Representative from the online store told me that once you get your dispatch email for the your watch shipping, you'll get a second email inviting you to get personal setup in a local Apple Store! Pretty handy!
Well you are the one that's kind of underestimating him. If he's smart enough to be an engineer, I'm sure he can figure out a simple OS & setup... Like its not hard...
The OP sounds like he wants Apple to be like Sprint and hand deliver a device to your doorstep and help you set it up. I'm sorry to be insensitive, but if you can't figure out how to set it up, then maybe you should reconsider.
They have a virtual setup!
Its been confirmed that there is a personal set-up that you arrange once your watch has shipped. They will talk you through it on your computer will you follow the instructions they tell you, lasts 30 mins
Its been confirmed that there is a personal set-up that you arrange once your watch has shipped. They will talk you through it on your computer will you follow the instructions they tell you, lasts 30 mins
Exactly. My mom is as "simple" as can be but she could figure out the iPhone entirely on her own. On the other hand, I constantly get questions from her on how to work her computer.