I live between France and USA. I took a French IPHONE from Orange FR to use in France when I am there. I came back to New York where I live 3 weeks ago. Since Yesterday my iphone stopped getting service,I called them and was told that my service is suspended as I made a phone call ( 1 phone call ) for 78 000 Euros and I have to pay it before they establish my service. I will have to call them tomorrow as they refuse to re-establish my service and they demad that I pay the the 1 PHONE CALL CHARGE of 87 000 Euros. I thought it was a joke, I hanged and called again and asked to speak to a manager, They refused to talk to me and confirmed that my account is passed due with 87 000 Euros.
December 24, Called Orange France, No managers willing to discuss, they transferred me to their technical Dept. i could hear the whole Dept. Laughing like I was the New Year eve party. They were arguing with me that at 2AM New York, Local time, My phone made a "Voice Mail" connection for 17 hours and 58 Min. for a total of 87,025.40 EUROS. I argued for 1 hour that this is technically impossible. They still insist that I need to pay, then write a claim ( In writing Please ) send it by "mail" and wait the answer by January 15. Meanwhile I "must" pay and when they issue the credit it will post as credit to my account that I can use for calling. I mean how many LOLs can I type, It is a sad situation to see France is still a medieval country in the 21st century and how can apple deal with a company like this and give them the exclusivity. I contacted Canal Plus, TF1, A2 TV Channels in France and sent an e-mail to Steve Job, let us see what this will bring. In any case I guess I can say that I hold the world record of the most expensive voice mail in the UNIVERSE.
December 26, I am in Paris, Called Orange FRance.
Apparently my phone connected to Orange.fr server for 17 hours, They can not explain what is connecting to their server for 17 hours and what purpose that would serve to anyone. They admit that anyone with a healthy mind would not charge such amount, The customer service representative was laughing her head off. She said I should put opposition on the automatic payment on my bank account which I already did, write a letter and even advised me to stop my contract without waiting its anniversary date due to Orange daring to ask for such amount. So no phone calls made, no e-mails, no push, the phone had 3G turned off, Push turned off, data roaming turned off and they still argue the phone connected to Orange.fr. Something is very wrong with their system. I am going to go the whole nine yards and give them the advertisement they deserve. I will contact all TV stations and News papers and let us see how many people will buy iphones from Orange.
December 24, Called Orange France, No managers willing to discuss, they transferred me to their technical Dept. i could hear the whole Dept. Laughing like I was the New Year eve party. They were arguing with me that at 2AM New York, Local time, My phone made a "Voice Mail" connection for 17 hours and 58 Min. for a total of 87,025.40 EUROS. I argued for 1 hour that this is technically impossible. They still insist that I need to pay, then write a claim ( In writing Please ) send it by "mail" and wait the answer by January 15. Meanwhile I "must" pay and when they issue the credit it will post as credit to my account that I can use for calling. I mean how many LOLs can I type, It is a sad situation to see France is still a medieval country in the 21st century and how can apple deal with a company like this and give them the exclusivity. I contacted Canal Plus, TF1, A2 TV Channels in France and sent an e-mail to Steve Job, let us see what this will bring. In any case I guess I can say that I hold the world record of the most expensive voice mail in the UNIVERSE.
December 26, I am in Paris, Called Orange FRance.
Apparently my phone connected to Orange.fr server for 17 hours, They can not explain what is connecting to their server for 17 hours and what purpose that would serve to anyone. They admit that anyone with a healthy mind would not charge such amount, The customer service representative was laughing her head off. She said I should put opposition on the automatic payment on my bank account which I already did, write a letter and even advised me to stop my contract without waiting its anniversary date due to Orange daring to ask for such amount. So no phone calls made, no e-mails, no push, the phone had 3G turned off, Push turned off, data roaming turned off and they still argue the phone connected to Orange.fr. Something is very wrong with their system. I am going to go the whole nine yards and give them the advertisement they deserve. I will contact all TV stations and News papers and let us see how many people will buy iphones from Orange.
(North American format = 12,000.50 / Euro format = 12 000,50)
