ordered 1 iphone, got 2

Discussion in 'iPhone' started by casix, Jan 17, 2010.

  1. casix macrumors newbie

    Joined:
    Jan 17, 2010
    #1
    Hi,

    I just ordered one IPhone package from ATT with a 2 year contract.
    It looks like, ATT messed something up with the order, and send
    me two Iphones, both for the same wireless number. They also
    deducted the discounted copay for both phones from my account.

    So, now I'm not sure what to do; I would not mind keeping the
    second one without a contract; but maybe ATT will force me into one.

    Does anybody know, how ATT is tracking these things? Is it the
    wireless number, the SIMCARD, or the IMEI of the phone.

    Casix.
     
  2. renewed macrumors 68040

    renewed

    Joined:
    Mar 24, 2009
    Location:
    Bemalte Blumen duften nicht.
    #2
    Seriously? Call them and tell them the mistake and send it back if requested to do. Don't try to steal and benefit from someone's mistake.
     
  3. pcs are junk macrumors 65816

    Joined:
    Sep 28, 2009
  4. ksoze macrumors regular

    Joined:
    Oct 25, 2009
    #4
    Give it to the guy in the "Found iPhone" thread above - he likes getting things that are not his ;-)
     
  5. Emerica macrumors member

    Joined:
    Jun 25, 2006
    #5
    Don't do this. Keep the phone if you can, don't say anything.
     
  6. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #6
    AT&T will find out sooner or later... in any case you were deducted 2 phones, might as well get your money back.
     
  7. kmaute macrumors 6502

    kmaute

    Joined:
    Oct 5, 2008
    Location:
    USA
    #7
    Karma's a bitch. Do the right thing...
     
  8. applemax macrumors 65816

    applemax

    Joined:
    Feb 22, 2005
    #8
    Are you serious?
     
  9. chstr macrumors 6502a

    chstr

    Joined:
    Mar 25, 2009
    #9
    this has happened a few times before, seems att always lets you keep it rather than fix their screw up
     
  10. ajohnson253 macrumors 68000

    ajohnson253

    Joined:
    Jun 16, 2008
    #10
    Look at the account and see if that 2nd phone is on there and go from there.
     
  11. wRek macrumors member

    Joined:
    Sep 6, 2009
    Location:
    WA state.
    #11
    Call them up and mention you think they may have made a mistake... Better to be honest about it, rather than have them figure it out later and charge you for the phone.
     
  12. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    That is correct. And also it's too much hassle for them to correct it and have them send u a prepaid shipping label. Definetelly not your fault or problem but their screw up. Put it aside for a little while and wait to see if they say anything.
     
  13. hushmartin macrumors 6502

    Joined:
    Jul 4, 2009
    Location:
    Kansas
    #13
    What's with all the morally bankrupt people on here anyway? LOL

    Seriously, don't keep it, because if they charged you the subsidized fee for both, then they might come back and charge the full unsubsidized cost when you fail to activate both phones. I believe they can do that, but I may also be wrong. Someone here will know. All I know is that ATT has some way of getting their due!

    Just return it and get your money back. What the heck do you need two iphones for anyway?

    edited to add: Besides the obvious, selling it, of course.
     
  14. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #14
    What a dumb question. :(

    Call them up and straighten it out!

    Why is everyone trying to get away with something? If you don't call them your account will be so messed up you may never get it fixed. :eek:
     
  15. Roessnakhan macrumors 68040

    Roessnakhan

    Joined:
    Sep 16, 2007
    Location:
    ABQ
    #15
    Same thing happened to my friend and he gave the extra to his wife. ATT still hasn't said anything and its been about a year and a half since he received the two devices.
     
  16. LIVEFRMNYC macrumors 603

    Joined:
    Oct 27, 2009
    #16
    If the invoice says 1 phone then AT&T can't do nothing, cause you signed for 1 phone. AT&T nor the shipping carrier will be able to prove you have an extra phone. I'd say keep or sell it in this case. It will make up for all the BS extra fees you will see on your bill.

    If the invoice says 2 phones, then return it immediately.
     
  17. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #17
    Really? It's too hard for AT&T to email a prepaid shipping label? How hard is that?
     
  18. cjm3113 macrumors 6502

    Joined:
    Nov 30, 2008
    #18
    I think it has more to do with a company who makes $120 billion in revenue each year expecting you to act on their mistake to save them a few hundred bucks. They realize it is a ridiculous preposition and they take the loss and chalk it up as a mistake.

    The old, **** happens.
     
  19. britboyj macrumors 6502a

    Joined:
    Apr 8, 2009
    #19
    Legally, under US law, if they screwed up on their end, THEY CANNOT REQUIRE YOU TO SEND YOU THE PRODUCT BACK nor can they CHARGE YOU FOR ANY PRODUCT THEY SEND, provided it was a genuine mistake on their end and you had no knowledge of the mistake until delivery.

    If they charged your card twice, you have to send it back to get the money back, if you paid once and they accidentally sent two, the second is LEGALLY yours.

    Consult your local US Postal Office for more precise terms and conditions. I'm not a lawyer, but I've dealt with this situation before.
     
  20. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #20
    Agreed, send it back.
     
  21. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #21
    They don't just "take the loss". They have to make up for these losses somewhere.

    Guess who gets to pay for these losses?
     
  22. h1w1nd macrumors member

    Joined:
    Aug 22, 2009
    #22
    When the 1st iPhone was released we ordered 3 iPhones and we're mailed overnight fedex. AT&T only charged us for 2 iPhones! lol

    Thanks AT&T! Called them to let them know but seemed like the CS rep didn't care. Still havn't been charged to this day.
     
  23. greygray macrumors 68000

    greygray

    Joined:
    Oct 22, 2009
    #23
    Just return it. It's good to do the right thing. ;)
     
  24. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #24
    Its not hard for them, it is for you.
    Most reps wont know what to do, where to send it, and they'll put you on hold or either transfer you from one person to another.
    I dont plan on wasting my time and try to explain 10 times to them their screw up and be stuck on the phone for an hour just cause their incompetence.
    If they realized it they can try to contact me, I dont work for them trying to fix their mistakes.
     
  25. STEVESKI07 macrumors 68000

    STEVESKI07

    Joined:
    Jan 6, 2009
    Location:
    Washington, DC
    #25
    I say keep it, it's their mistake. Apple factors mistakes like this into their budget anyways. Besides, it's not much different then half the people on here that bring their iPhone to the apple store to exchange it for a new one 20 times just because they think their apple logo on the back of their phone is a little crooked.
     

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