Ordered from both AT&T and Apple, which to cancel?

VicX

macrumors member
Original poster
Oct 8, 2009
71
0
California
got confirmations from both att and apple. which one should i cancel? anyone has any idea which one usually ships first?
 

Ashtar

macrumors regular
Sep 8, 2014
171
0
I posted about this earlier...I did the same. In the conformation email that you received from AT&T, click on the Order Status link. Once there, you will see a Cancel preorder button around the middle of the page. Click it.

----------

Att orders cant be cancelled
Yes they can.
 

rmchale

macrumors regular
Jun 22, 2009
114
7
Last edited:

zzoomp09

macrumors 6502
Mar 18, 2012
336
105
nordern nu joizee
i would cancel att... apple's order-to-shipping process is more open and easy to understand.

i made a mistake of ordering the ip5 thru att and they're more vague in their promises and noone seems to know anything about it when you call them.
 

rmchale

macrumors regular
Jun 22, 2009
114
7
I was able to call and cancel. I have not received a confirmation email yet, but my order status has changed to: Shipping Status Action Required
 

WannaApple?

macrumors 6502a
Jun 9, 2008
617
68
Ordered from both as well. AT&T at 3:05am and still no confirmation email. Will most likely cancel AT&T but it still can't find my order in the system although my cc has pending charges. Just hoping this delay doesn't screw up my upgrade status with the Apple order.

Usually pretty pleased with AT&T. They don't seem to have their act together here this time.
 

eagleglen

macrumors 65816
Oct 2, 2009
1,075
273
Phoenix, AZ
My order status page doesn't seem to have one.

They do provide this like:
http://www.att.com/esupport/article.jsp?sid=KB111096&cv=820#fbid=iEYY87ANugp
I don't see a cancel order button on my status page either. The link someone else posted is for business accounts, so that may be the difference between those who can and cannot see a way to cancel their order. Their return policy is that Apple products can be returned for a full refund within 14 days if unopened. It also says they can be taken to an ATT Store, if that helps.
 

entlassen

macrumors member
Sep 12, 2014
59
0
I'm at www.att.com/wirelessorderstatus

I enter in my info, click "Check Order Status", and it takes me to the next page titled Order Status Summary. I do not see a cancel button anywhere. Does anyone have a screenshot where they actually see a cancel button on that 2nd page?

----------

I don't see a cancel order button on my status page either. The link someone else posted is for business accounts, so that may be the difference between those who can and cannot see a way to cancel their order. Their return policy is that Apple products can be returned for a full refund within 14 days if unopened. It also says they can be taken to an ATT Store, if that helps.
Do you have the link to the return policy?
 

sjperformance

macrumors 6502a
Oct 7, 2013
554
337
Miami 305
Ordered from both AT&T and Apple, which to cancel?

I was still undecided till close to 3 am. I managed on Att.com to place an order for my line for a 6+ 64gb silver with a 7-14 day wait...mind you my order went thru before 3 am. I have received 2 emails and says preparing for shipment but with those dates. I woke up this morning and on the apple store app on my other line which is my moms line (she could care less for a new iPhone..she's happy with her 5c) I ordered a 6 64gb gold. Did give me option to pick up store on the 19 but since I used next it has to ship. I places order and says I should have phone on the 19. Honestly I was sold on the 4.7" with the leaks and what not. But after seeing the 5.5 with the extra features that swayed my decision. I'm scared I won't like the 5.5 because of the size. So we will see. I might just cancel the Att order for the 6+ and just keep the order with apple for the 6. Who knows it might be a sign from the smartphone Gods that I should still with the original plans of getting a gold 6 LoL HaHaHaHaHaH. BTW even now here in Miami just tried apple.com and iPhone 6 available for pre order for 9/19 release but the 6+ already has a 3-4 week wait.
 

rmchale

macrumors regular
Jun 22, 2009
114
7
I'm at www.att.com/wirelessorderstatus

I enter in my info, click "Check Order Status", and it takes me to the next page titled Order Status Summary. I do not see a cancel button anywhere. Does anyone have a screenshot where they actually see a cancel button on that 2nd page?

----------



Do you have the link to the return policy?
There's a bunch of links on the right hand side of the page you mentioned above. http://www.att.com/esupport/article.jsp?sid=KB111096&cv=820#fbid=iEYY87ANugp I was able to call after 30 minutes on hold and cancel.
 

Macally1919

macrumors newbie
Sep 12, 2014
2
0
I did this, and I clicked confirm bit I haven't gotten a conformation email. Has anyone gotten one?

Thanks!
 

flashflooder

macrumors 6502
Oct 14, 2011
325
62
Why are there so many double ordering?
I did it because I don't really trust AT&T to deliver on time. Apple site was down when I woke up so I reluctantly ordered from AT&T to hedge my bets. I did not receive a confirmation e-mail, which didn't do much to boost my confidence in them. As soon as Apple site went up and showed 9/19 delivery, I ordered one there and cancelled my ATT order.
 

flipkid

macrumors newbie
Aug 14, 2010
15
0
I ordered and used my upgrade for both att and apple. If att ships me my phone first, then I'll cancel my in store pick up through apple. If my att shipment is delayed then I'll refuse shipment after picking up my phone at the apple store on launch day. I'm just hoping that using my upgrade for both orders won't screw things up and end up cancelling everything.
 

bcooln

macrumors regular
Oct 1, 2012
167
0
Florida
i did the same thing with my IP6 last night, got both from APPLe and ATT, but this morning ATT just automatic cancel my IP order.
 

mantan

macrumors 68000
Nov 2, 2009
1,686
929
DFW
Why are there so many double ordering?
I don't get it either. That's why people need to calm down who are worried about AT&T supply....a lot of it from (somewhat selfish) people who place multiple orders with the full intention of cancelling one of them. It just makes reconciling inventory and orders a mess. There are people who aren't ordering because of supposed 'limited supply'...a certain percentage is double orders for the same customer.