[sent to
sjobs@apple.com]
Dear Steve,
My guess is that untold thousands of unwary Mac users are going to buy the $29 App Store download of Lion, upgrade their system, then be appalled and angry to discover that varied programs and devices have just stopped working due to the absence of Rosetta. This could be a big blow to the Apple "It just works" image. Is there even going to be an easy uninstall/restore-system/refund option for such cases?
The other side of the coin is that many professionals and businesses running mission-critical legacy software on their Macs will delay or avoid Lion upgrades as well as new hardware purchases pre-installed with Lion. Hundreds of practical cases are discussed at:
https://forums.macrumors.com/threads/1169678/
I strongly urge Apple to enable development of a Rosetta/VM/emulation program available on the App Store at whatever reasonable price to take care of your many long-time customers affected by this issue.
Respectfully yours,
Stephen