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Mr Cook,

I am writing to express my dismay at Apple's refusal to support the Mac Pro 1,1 with the upcoming Mountain Lion release.

When I bought this machine, I distinctly remember a flashy badge on your website proclaiming the machine was "64 bit", now I hear the machine can't run ML because it isn't 64 bit. Please tell me which is true? I don't see any way Apple can legally claim a machine is 64 bit and then 5 years later say, "oh, we didn't mean that kind of 64 bit".

As I'm sure you're aware, this machine is still perfectly capable and I'm very disappointed that Apple has decided to stop supporting it, especially given it's status as the top of the line Apple workstation, with a premium price tag attached. I had no plans to upgrade any time soon, especially as your current Mac Pro offerings are somewhat long in the tooth. Now my dilemma is whether I should stick with Apple at all. A premium product, with a significant monetary investment, demands premium support from the vendor. Apple abandoning this machine makes me question Apple's values regarding it's professional customers. After all, why pay more for a top of the line product given the knowledge that your company may decide to drop development for it at any time?

Thank you! More people need to follow this example. Complaining on a forum may help vent frustration, but going to the source with logically written and reasonable requests is the best solution.

Thanks for this!
 
Thank you! More people need to follow this example. Complaining on a forum may help vent frustration, but going to the source with logically written and reasonable requests is the best solution.

Thanks for this!

Please feel free to C&P or otherwise use my email should you wish. If Apple aren't directly told how upset users are, in great enough numbers, the chances of anything being done are zero. I do think there's a valid legal argument here. Those machines were sold as "64 bit".

Thanks.
 
" macs last/supported longer than windozers lolz " whoops.

Sarcasam aside, its pretty typical of Apple to stop supporting computers pretty quickly. It helps force users to upgrade. Business model.

Hopefully 10.7 will be supported for awhile so older machine users can get more use out of their machines

Mmmm, upgrade to which Mac Pro? :apple:
 
Well Apple never updated the Mac Pro snice 10, and its a pile of **** for your paying.

I know I know, updating a tower is tough work

Pretty sure the Mac Pro was compared recently to similar offerings from Dell and Sony and still came out on top for value.
 
BI-waitforit-NGO!

it's not about a timeline here. It's about hardware performance.

Virtually every x86 piece of apple hardware is technically powerful enough to run the OSx revisions.

There are tiems when I understand the need to replace hardware. Sometimes the hardware itself just isn't fast enough or beefy enough, that it's damn near impossible to run the latest software or OS. This is no artificial barrier. This is a legitimate reason for the need to upgrade hardware.

This is not what's happening in this case.

Apple has created an artificial system requirement. The hardware in virtually every x86 based mac computer is more than adequate to run OSx 10.7 or 10.8, Regardless of bit of the firmware. There is no physical barrier to preventing you from using it. There's no shortage of ram, shortage of clock cycles, ro buss speeds or ports or .... anything hardware related.

It was apple deciding that they didn't want to rewrite a stack of drivers in 10.8. So instead fo them writing the drivers to support all their own hardware, they've just said "nope, you're cut off, buy new computer".

as consumers, that should be a big red flag.

That's just simply not true! It requires a lot of CPU power to run twitter and all the other great features in OS 10.8!

If Apple kept supporting such ancient and slow hardware than how would we get great features like built in notifications. This is a brand new feature we've never seen before that clearly say a Core 2 Duo couldn't support.

___________________________________
Sent from my iPad
2012 iMac 27" "Big Facebook Muncher"
Retina Macbook Pro 15" "Portable Facebook Muncher with pretty icons"
Apple since 2010!!
:apple::apple::apple::apple::apple:
 
R
Pretty sure the Mac Pro was compared recently to similar offerings from Dell and Sony and still came out on top for value.

For two year old hardward sure!

The mac pro uses old processors, with a terrible gpu, and lacks sata3 and usb 3.

I want things like usb 3 and sata 3. And not a 3 year old gpu with 2 year old cpus ;)
 
R

For two year old hardward sure!

The mac pro uses old processors, with a terrible gpu, and lacks sata3 and usb 3.

I want things like usb 3 and sata 3. And not a 3 year old gpu with 2 year old cpus ;)

You say 2 year old CPU's as if that was keck. . . .for the same price what processors were Sony and Dell offering at the time - very similar specs at slightly more expensive price points.
 
Not surprised

I guess I am not surprised Apple is doing this, and not surprised at the reaction from people.

Luckily my 2008 MBP will make it and I can get 10.8 ... if I decide to upgrade.

With computers these days, the motivation to upgrade is no longer tied in to performance per se (unless of course you make more $$ if your computer finishes work faster, or you play the latest games). It is more tied to what OS makers determine to be the minimum hardware they are willing to support.

In the case of Apple, they know you have only Macs to purchase, so you have no choice in the matter.

I used to upgrade every 3 years because whatever I bought used to feel barely able to keep up with what I asked it to do. With my last purchase, I haven't hit that yet (I upgraded the RAM, which was a bigger improvement than any CPU upgrades).
 
That's just simply not true! It requires a lot of CPU power to run twitter and all the other great features in OS 10.8!

Don't forget "Game Center" and "Notes", those are incredibly CPU and GPU intensive app's and absolutely require EFI64 support. ;)
 
Actually, I'm much more annoyed and concerned about OS 10.6 not supporting the latest hardware .

I've tried Lion, got rid of it and won't touch it with a stick ; ML is going to be much like it , I suspect - sluggish and bloated with iconsumerware, breaking compatibilty left, right and center.

I'd rather have an updated Snow Leopard with the latest hardware, never mind the later OSs supporting whatever ...
 
Bugger, I was going to run ML Server on one of my early Intel Xserves... would be a great web/wiki server... some nice features coming up in ML...

alas this machine, is now stuck in the OS X black hole...

Try installing ESXi on it and then running ML in the VM :)

xServe is a very nice machine indeed and with ESXi you can run different guest OS'es in addition to OSX.
 
Mountain Lion GM runs like crap on my two year old 27" iMac i5 with 8GB RAM. Windows 8 --FLIES-- on Dell notebooks that are several years older than my iMac. My Mac Pro 1,1 could neither run Lion nor the 64-Bit kernel of Snow Leopard, but 64-Bit Windows ran on it just perfectly. THAT is interesting, because it says a lot about how lousy Apple supports hardware that has barely reached its third year.

Barely reached its third year? A Mac Pro 1,1 is from 2007, so 5 years old. My Mac Pro is just as old and runs Lion with no problems. No hacks, nothing. So why can't yours? If you're going to complain, get your facts straight.

And of course it will run ML just fine, but that will require hacks. Nothing too serious though, check jabbawok.net for that.
 
Wonderful, this will sell some hardware and drive up the price of my stock.

Apple... the masters milking the cash cow.

Or drive it down in the long run because we are talking about Mac Pros customers that are angry and the actual "new" Mac Pro is a shame most wont be buying.

You know the worst thing for a company is to have angry customers that spend thousands in Apple products. This year only I bought 3 new iPads, 2 were for presents. Now, things will change.

Yeah I own a Mac Pro 1.1 and unibody macbook and you know what, yeah my ****** laptop made the cut.

It's amazing Apple's hard work to keep loyal customers angry ;)

Just like the "old" iPad 2 ... it is obsolet for IOS6 but not the iPhone4S. Yeah and their going to spend every penny on crushing Android ... the way I see they are spending it in the wrong place.
 
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Or drive it down in the long run because we are talking about Mac Pros customers that are angry and the actual "new" Mac Pro is a shame most wont be buying.

You know the worst thing for a company is to have angry customers that spend thousands in Apple products. This year only I bought 3 new iPads, 2 were for presents. Now, things will change.

Yeah I own a Mac Pro 1.1 and unibody macbook and you know what, yeah my ****** laptop made the cut.

It's amazing Apple's hard work to keep loyal customers angry ;)

Just like the "old" iPad 2 ... it is obsolet for IOS6 but not the iPhone4S. Yeah and their going to spend every penny on crushing Android ... the way I see they are spending it in the wrong place.

I truly think apple has run out of innovation.
if we look at their product offerings in the last year.

Iphone 4s
effectively the iphone4 with a little beefier hardware.

Ipad(3)
Effectively the ipad2 with better screen. the horsepower increase was to graphics processor to power the screen, but effectively same hardware as 2

iOS
iOS really hasn't changed dramatically at it's core. They tacked on a few new features like imitation multitasking, notification centres. But iOS at it's core is still a very basic OS with a limited feature set. iOS platform has been overwhelmingly successful because of the app's. The platform itself is already getting dated and really offers nothing more than an app platform launcher.

Laptops
The Macbook Air saw virtually no change from 2011 mode to 2012. they swapped in Ivy Bridge (not their technology) for sandybridge, and went USB3 (again, intel's chipset innovation, not apples). But effectively the identical part it used to be.

the Macbook Pro saw the similar refresh, but again, with no actual changes to the device from apple's standpoint.

the rMBPro's could be seen as the only new innovative technology. But it really just took existing technologies and merged tem (tech from the MBpro's with the AIR's small parts. the screen was a nice refresh though.

Ipods
apple has almost all but forgotten ipods. there have been zero refreshes to the product lines in over a year.

There have been no new products to emerge into new markets that apple wasn't already in before. We're seeing nothing but refreshes this year.

So how does apple ensure that they continue selling hardware?

Forced Obsolescence. When you do this enough, customers get wary and will stop buying your product in return for a platform they know can last longer. They may not use it longer, and still might turn over 2-3 years, but they can choose, without being controlled.


Without JOb's at the helm, Will we see apple regress to the 90's apple again?
 
I have a Mid 2007 Mac Mini, a Core2Duro 2ghz with 1gb Ram.
Is it worth me spending the money just to upgrade to Lion and have it that way, or just save the money for a new mini/imac with ML ?
 
I truly think apple has run out of innovation.

You can't expect iPhone/iPad style shakeups to happen on a yearly basis. Huge game changing products can take the entire industry working on multiple projects in multiple areas decades before they come to fruition in that one perfect device.

Hell, we're still riding the wave from the last big one. Give it time.
 
There was a somewhat similar situation few years ago, when Jobs was alive...

It was a serious problem with GeForce 8800GT not working with 2007 Mac Pro because of the firmware on those cards. There was a huge frustration about it here on MR and on many other Mac forums.

And what good old Steve did? He answered: "Not our fault, Nvidia fu**** up, we'll fix it, stay tuned." And it was fixed!

And that was the real Apple, Apple I love!
 
When I purchased my 2006 Mac Pro- the marketing was all structured around the fact that it was a 64-bit Intel Xeon machine. "64-bit under the Hood"

Now Apple is telling me that ML won't run on my Mac Pro because it's not truly 64-bit under the hood.

How is this not a clear case of false advertising??
 
I just sent this email to Tim Cook at Apple...

Dear Mr. Cook,

I'm sure you are receiving a lot of email from Apple customers that are concerned about the fact that the upcoming operating system release "Mountain Lion" will not support many workstation and laptop models due to the lack of 64-bit support.

My concern is that when I purchased my 2006 Mac Pro (Mac Pro 1,1)- I was sold on the marketing language that this was a 64-bit computer. The box that my computer came in actually had "64-bit" logos on each side of the box. Nowhere did I read that there was a limitation of the 32-bit EFI that prevented the workstation from running a 64-bit kernel. So I am now learning that I actually purchased a 32-bit workstation that has no ability to ever run a true 64-bit kernel despite the marketing language and product description and specifications on the Apple.com website.

I'll be honest, I feel as though I was misled and I know that I am not alone in this opinion.

Is there anything that can be done to resolve this?

Thank you for your time.
 
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