Reading through these comments has been a riot- really. That said, I think I have some good news on how the Company is going to handle the situation... I do this kind of thing for a living
Before the end of business (EST) on Friday, a statement to all customers with existing orders as well as those who have already purchased will be sent via email. It will begin restating much of what was already explained in the brief Company statement released Thursday evening- that all phones on the market today are susceptible to reception interference based on the manner in which the user holds the device relative to the built in antennae. The statement will then go on to explain that while the latest design of Apple's iPhone has proven to have the best reception of any model released to date, Apple understands that *some* customers may experience issues more than others. With that in mind, Apple is happy to offer these customers a complimentary case OR the customer has the option of returning the iPhone within 30 days of purchase for a full refund and release of contract with AT&T. Apple understands the high expectations of it's customers and appreciates the feedback as it continues to develop state of the art products.