Otterbox Commuter Quality differences depending on where it was made

Discussion in 'iPhone Accessories' started by richpuer, Oct 15, 2012.

  1. richpuer macrumors 6502

    Nov 15, 2010
    I picked up a commuter case from best buy shortly after launch and noticed right away that the right edge of the plastic case was scuffed. looked like poor manufacturing. The silicone inside lining was also a bit gummy and would have white residue sticking on it and it felt a bit soft. I know some have complained about the commuter case being worse for the 5 and their previous iphone 4s.

    Have any of you checked where your iphone 5 commuter is made?

    Prior to making this purchase I assumed all cases were made in China, as is everything else. Anyhow, I found the same case online for $29 so i decided to order it and return the best buy case. Wasnt happy about the scuffs and nicks.

    When my online commuter case arrived, first thing i noticed was it says MADE IN USA. Kinda shocked for a moment in disbelief. Anyhow I pulled it out and noticed right away that the silicone material was different. Alot thicker and firmer. The plastic part of the case was also flawless. No scuffing or any damange. It also felt like it had more texture than the China commuter case. Odd.

    Overall im happy with this case, except for the part about the lightning port cover. It doesnt really go in all the way. On my China case, it went it all the way, maybe due to softer silicone?

    Anyone else notice or experience the above? I also was under the impression from reading somewhere on this forum that all otterbox cases were made in the USA. My thinking is that the best buy cases were made prior to launch and they just cranked them out really fast to get them to market for the 21st.

  2. Koebot macrumors member

    Oct 9, 2012
    Kind of makes sense since earlier reviews weren't so great but some of the more recent reviews I've seen, people seem to like it.
  3. romeo.xk macrumors 6502a

    Mar 26, 2009
    Does it says "Made in the USA' or "Assembled in the USA"?
  4. Tortri macrumors 6502a


    Aug 30, 2010
  5. physicsguy13 macrumors 6502


    Oct 5, 2010
    Huntiingon Beach, CA
    On the packaging it says Assembled in the USA but on each of the pieces of the case it is stamped Made in the USA for mine. I picked mine up at a MacMall.
  6. iMule macrumors 6502

    Feb 11, 2009
    Greenville, SC
    My lightening port cover isn't flush. Pisses me off. Now that they've got the true specs, they can make them correctly in the US instead of having them pumped out in the millions in China to cover launch.
  7. richpuer thread starter macrumors 6502

    Nov 15, 2010
    if u zoom in on the pic i posted u can clearly see "made in USA"


    AMZN and now its on sale for even less. i paid 29, its 25 now. ugh

    cant complain too much i guess since i originally paid $43 at BBY. glad i returned it


    +1 my China one was Flush..USA one not so flush..only one side tucks in leaving one side sticking out. 1 flaw of the USA case compared to 4 flaws in the china i guess u cant win em all

    Im hoping over time the port cover will soften up a bit and be easier to close
  8. faiz23 macrumors 6502


    Oct 8, 2010
    Got my buddy to pick one up like couple weeks ago when I went to visit him on vacation. It is from bestbuy and he got it for a really nice price lower than what you quoted as the best price. It is made in USA and has a nice fit on the plugs and no issues with silicone. I have a speck candy shell and that one is made in taiwan. I have a incipio dual pro on order from amazon and should be here in couple days with prime.
  9. Brettka7 macrumors regular

    Nov 5, 2011
    My made in USA Otterbox commuter has stretched out over the lightning connector and it was cut with a lot of extra rubber pieces hanging off. Gonna have it replaced once they let me do it through them, instead of through verizon (30 days after purchase)
  10. richpuer thread starter macrumors 6502

    Nov 15, 2010
    so you're saying after 30 days u can do an exchange thru the main company?

    Because i bought mine online and those guys are going to charge me 2 way shipping to do the exchange...basically throwing $20 bucks down the drain when the case cost me $29
  11. GenderFi macrumors regular

    Sep 18, 2012
    I think these cases were rushed. I purchased mine on amazon and had to exchange it for another one. The rubber piece around the volume buttons and on the other side bowed out a lot; the 1st one bowed out so much that there was a small gap and the rubber piece wasn't hugging the phone at all. The second one which is what I have now still bows out but not as much. Also, the the rubber flap that covers the lightning port doesn't push flush at all in both cases that I have. The rubber piece looks like it was stretched and as describes by the OP.
  12. Brettka7 macrumors regular

    Nov 5, 2011
    Yes, 30 days after purchase you can exchange through otterbox instead of the retailer.
  13. titans1127 macrumors 6502a

    Mar 10, 2009
    Mine is made in china and I do notice that the rubber on the headphone jack and lightning plugs are scuffed up from trying to pry the case off from the bottom which isn't the easiest to do. I now remove from the top though i think there is a little scuff on the power button as well.
  14. blue-bear macrumors member

    Jun 23, 2010
    My original one was made in china, got my replacement today from otterbox via FedEx and its made in USA

    The material on the one made in USA is definitely more firm and makes it a much better fitting case.

    The covers for my lightning port and the headphone jack closes perfectly, no complaints here.
  15. class77 macrumors 6502a


    Nov 16, 2010
    That's odd. I got my Commuter case directly from OtterBox delivered yesterday, but unfortunately my case was one of the "Made in China" versions. It feels slightly greasy, but I don't have my phone yet so I can't check the fit.
  16. richpuer thread starter macrumors 6502

    Nov 15, 2010
    How odd. My china case there was no feedback on the power button. I had to press like hell to get it to turn on and off, which I hated because I use this button many times a day.

    The flip side is that my USA case the rubber part on the power button is perfect and easy to push and u get that feedback click.

    The downside on my USA case is that lighting port cover doesn't close in all the way. It just sticks out of the bottom and is an annoyance. I'll call otter after my 30 days is up
  17. Romeoc1984 macrumors newbie


    Oct 12, 2012
    I got the USA one from Verizon and it is Great! Covers everything perfectly, and has a nice feedback response from the power button! Very Happy with my purchase!
  18. BuckeyeMac macrumors 6502

    Jun 25, 2012
    Just ordered this from Amazon. After reading this, I'm hoping its Made in USA. Plus it was only $23 :cool:
  19. MrMacBookPro macrumors 6502

    Sep 23, 2012
    bought mine from the Verizon store with no flaws
  20. icemanzzz macrumors member

    Sep 27, 2010
    Let us know when it arrives.. Palnning to get one too from Amazon..
  21. lovetamarav macrumors regular

    Feb 12, 2011
    I've had two Otterbox commuters. The first one was made in China (purchased at Best Buy). It stained horribly and I complained and they sent a replacement. The replacement is made in the USA but is poor quality. The silicone was cut badly and has extra bits hanging off all over and is rough to touch. I'm not asking for another replacement, I'm just done with their products.
  22. BuckeyeMac macrumors 6502

    Jun 25, 2012
    I will. To be delivered tomorrow. (Along with Halo 4)

    If it protects as well as my otterbox commuter for the 3GS ill be a very happy camper
  23. NewToMac11 macrumors member

    Mar 6, 2011
    bought multiple commuters from amazon. 2 black ones made in USA, orange made in china.
  24. BuckeyeMac macrumors 6502

    Jun 25, 2012
    Okay I got the case yesterday. I'm impressed. It was made in US (again I purchased off amazon).

    No issues with it, I really like this case. Seems like good protection while keeping it relatively small.

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