OK, so I was riding my sons RipStik in the driveway on Christmas morning with my phone clipped to my jeans pocket and I bailed! landed right on my left hip. (Where I keep my phone)
No no, it's OK, the phone case broke my fall!
Anyway, the hooked part at the bottom of the holster snapped off, and somehow the screen protector got a small (1/4") rip in it.
Got up, brushed off my hands, picked up the phone, and took it out of the case. Perfect. No scratches, dents, cracks, NOTHING!
Wrote to Otterbox and explained what had happened and if it was possible to order only a replacement holster and the hard plastic part of the case.
I received my reply this evening...
I can send you a replacement 3G Defender case at no charge to you. I just need you to email me what color the case is, your full name, physical address and a phone number and I will get that out to you.
Thank you,
Natasha Meggenberg
Talk about customer service! WOW! I was already a big fan of their product. (the wife and kid have their iPhones in Otterboxes too) but now I am a customer for life.