Really? Cause I went to 3 Apple Stores, but they said the fraying could not have happened by itself; only after calling Apple Support did they send me a replacement.
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Overheating iPod Nano and Frayed MagSafe Replacements
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Really? Cause I went to 3 Apple Stores, but they said the fraying could not have happened by itself; only after calling Apple Support did they send me a replacement.
Yes, but...
What about fraying on the OTHER end of the cord?
My cord - where it connects to the power supply - has been fraying for a while now. The laptop is now out of warranty, but this is clearly a design defect similar to the first, and just as dangerous. Any help for me in all of this?
What about fraying on the OTHER end of the cord?
My cord - where it connects to the power supply - has been fraying for a while now. The laptop is now out of warranty, but this is clearly a design defect similar to the first, and just as dangerous. Any help for me in all of this?
A little late
My wife's 1st gen Ipod Nano overheaded and melted at the base where the power adapter plugs in. I took it to 2 Apple stores and neither one would do anything because it was out of warranty. Best they offered was for ME to mail it into Apple for an estimate on repairs.
So we tossed it....great, now 3 years later they wan't to look at them....
A LITTLE LATE ISN'T IT APPLE?
My wife's 1st gen Ipod Nano overheaded and melted at the base where the power adapter plugs in. I took it to 2 Apple stores and neither one would do anything because it was out of warranty. Best they offered was for ME to mail it into Apple for an estimate on repairs.
So we tossed it....great, now 3 years later they wan't to look at them....
A LITTLE LATE ISN'T IT APPLE?
I had this EXACT issue with my MBP power cord which was still under warranty. I took it in to the store and they guy told me the fraying was a sign of abuse and was therefore not covered. I told him that made no sense and I had a faulty power cord which frayed on it's own. He brought the manager over who informed me that this is not covered at all (my cord looked exactly like the one pictured in the knowledge base article) and I was forced to by a new one. I was sure there had to be a mistake, so when my receipt was e-mailed to me, a gave a very negative review.
A few days later someone from the store called me about my negative review. They asked for my story, I gave it to them. They told me they would talk to the genius that dealt with me and call me back. I never got a callback. Thanks for the awesome customer support! Luckily I kept the cord, so now i will return to the store with the cord and a printout of the knowledge base article to see if I can get my money back.
A few days later someone from the store called me about my negative review. They asked for my story, I gave it to them. They told me they would talk to the genius that dealt with me and call me back. I never got a callback. Thanks for the awesome customer support! Luckily I kept the cord, so now i will return to the store with the cord and a printout of the knowledge base article to see if I can get my money back.
I've had 3 Magsafe connectors fail on my 1st gen MBP
- First, the cable frayed. I thought it was faulty design (since it also happened on another MBP we bought at the same time), but it could have been my fault. Apple, in their wisdom, don't put any serrated "grips" on their plugs making them harder to pull out. So, I was leveraging the magsafe connector off by putting my finger under the cable and levering it up and off. Over time, this seem to have frayed the cable.
Edit: ignore the above. After reading the KB article, it sounds like exactly what I experienced. The cable was discoloured where it was 'bending'.
- The second melted through the cable insulation, at the Magsafe end.
- The third, the other end (wall socket piece of the cable) failed. This also happened with a colleague's MBP.
- As I speak, the light in my newest power adaptor is flickering from green, to orange, to green... Hope that's not a sign of problems to come...
Even though I've already replaced it, I wouldn't mind a free replacement in case this one fails. Pity there isn't an Apple Store in the country.
- First, the cable frayed. I thought it was faulty design (since it also happened on another MBP we bought at the same time), but it could have been my fault. Apple, in their wisdom, don't put any serrated "grips" on their plugs making them harder to pull out. So, I was leveraging the magsafe connector off by putting my finger under the cable and levering it up and off. Over time, this seem to have frayed the cable.
Edit: ignore the above. After reading the KB article, it sounds like exactly what I experienced. The cable was discoloured where it was 'bending'.
- The second melted through the cable insulation, at the Magsafe end.
- The third, the other end (wall socket piece of the cable) failed. This also happened with a colleague's MBP.
- As I speak, the light in my newest power adaptor is flickering from green, to orange, to green... Hope that's not a sign of problems to come...
Even though I've already replaced it, I wouldn't mind a free replacement in case this one fails. Pity there isn't an Apple Store in the country.
Anyone know what model they are using as nano replacements? I've got one I need to get checked out. Just wondering if I'll score a new one or some 1st gen pulled out of storage somewhere...
I had that magsafe problem on two of my MBPs. I took them to the store and the genius said "yah that just happens, look, it's done it on all of our computers too" after tons of arguing he finally agreed to replace one of them, but made me use the other one. that one lasted a few months and then just quit working all together, so I called apple and they switched it out last week. i hate the people in my local apple store, I will only call applecare for problems now.
we had the same problem. with the frayed cord, one apple store person at the mall of america in MN told us it was our fault for it having happened and was going to charge us $85 to get it fixed. so we went to a nearby apple store instead and they replaced it. i think it's good apple is now acknowledging the problem so it isn't a matter of who you talk to, but they have a standard approach. it's ridiculous it took them this long, and they should refund those who paid already.
but yeah, for baldie . . . i also hope my baldie is eating his words right now!
w00t!
replacement of battery - or - nano? please say nano applecare person.
fyi-- for everyone who thinks apple is graciously helping everyone "no questions asked" out of the kindness of their heart, there is an internal support document that talks about any power adapter or battery issues that can cause a fire or the customer reports is overheating is to be replaced "no questions asked"... For the legal people out in the crowd, if they asked questions then that dialogue may press a customer to have apple admit fault or get a representative to reveal this is happening to others, etc. also, to not replace it when it is under warranty or to argue about it isn't worth the risk or liability of the adapter or battery actually exploding or setting fire. so the "no questions asked" policy is to keep their ass out of court.
replacement of battery - or - nano? please say nano applecare person.
fyi-- for everyone who thinks apple is graciously helping everyone "no questions asked" out of the kindness of their heart, there is an internal support document that talks about any power adapter or battery issues that can cause a fire or the customer reports is overheating is to be replaced "no questions asked"... For the legal people out in the crowd, if they asked questions then that dialogue may press a customer to have apple admit fault or get a representative to reveal this is happening to others, etc. also, to not replace it when it is under warranty or to argue about it isn't worth the risk or liability of the adapter or battery actually exploding or setting fire. so the "no questions asked" policy is to keep their ass out of court.
Does anyone have a link to Apple's "statement" regarding the first-generation nanos? The link in the original post goes to a CNET story that also quotes the statement (but provides no link to it).
I tried finding the statement on Apple's press-release site. Not there, as far as I can tell.
Edit: Never mind, found it on the Apple Japan site:
http://www.apple.com/jp/news/2008/aug/20ipodnano.html
I tried finding the statement on Apple's press-release site. Not there, as far as I can tell.
Edit: Never mind, found it on the Apple Japan site:
http://www.apple.com/jp/news/2008/aug/20ipodnano.html
Um... why all the stories about many magsafe adapters going bad? How about every apple power adapters for the past decade? Unless I am missing some subtle nuance, this appears to be the exact same failure mode as several /dozen/ power adapters I have had to replace over the years. Bronze bricks, flying saucers, etc, etc, etc. Occasionally there's a replacement program, usually not.
Yes, sturdier cords would make for bigger power nests to carry along, but we always end up there anyway (before magsafe, which cannot apparently be replicated legally) so who cares? Why can't apple just make a decent power cord?
Yes, sturdier cords would make for bigger power nests to carry along, but we always end up there anyway (before magsafe, which cannot apparently be replicated legally) so who cares? Why can't apple just make a decent power cord?
Three
I have had one go bad on my MacBook Pro (1st generation), and two have gone bad on my girlfriend's MacBook (1st generation).
I only bought one of the three - my girlfriend's first - since I figured it was our fault, and I genuinely do not like ripping off companies.
That said, once mine went bad, there was no way in hell I was going to pay for it, and then her's went bad again - just about a month ago.
There are serious issues.
I have had one go bad on my MacBook Pro (1st generation), and two have gone bad on my girlfriend's MacBook (1st generation).
I only bought one of the three - my girlfriend's first - since I figured it was our fault, and I genuinely do not like ripping off companies.
That said, once mine went bad, there was no way in hell I was going to pay for it, and then her's went bad again - just about a month ago.
There are serious issues.
And I have so many Apple power adapters that never frayed in my whole life, but none of them were magnetically connected so I never abused them by ripping swiftly at the cord to unplug.
My Macbook Air overheats... should I wait till it catches fire so that Apple replaces all the defective MBA's they sold?
Hmm, my MagSafe from my original MBP is starting to fray like the photo. Time to get a replacement me thinks. My USB cord for my iPhone3G seems to have problems keep a connection to my Mac though. Not physical damage to the cable from what I can see. But if I squeeze and bend the cable near the USB plug the iPhone sometimes disconnects and loses Sync. Will I get this replaced too? I thought it might be a dodgy Dock connector in the iPhone.
My USB cord for my iPhone3G seems to have problems keep a connection to my Mac though. Not physical damage to the cable from what I can see. But if I squeeze and bend the cable near the USB plug the iPhone sometimes disconnects and loses Sync. Will I get this replaced too? I thought it might be a dodgy Dock connector in the iPhone.Most connectors, power, audio etc. have grips on the connector itself so you don't have to yank them by the cord. Apple in their pursuit of style over practicality designed the magsafe connector to be so small that you can't really grip it!
It's not really a problem with the manufacturing quality of the magsafe adapter, more the design. If everyone could pull the magsafe out by the connector rather than the cord Apple wouldn't have this problem.
It's not really a problem with the manufacturing quality of the magsafe adapter, more the design. If everyone could pull the magsafe out by the connector rather than the cord Apple wouldn't have this problem.
It's all nice to see them replacing them and everything.. but are they actually going to FIX it???
What are the odds for new magsafe adapters coming with the new macbooks and macbook pro's in september?
What are the odds for new magsafe adapters coming with the new macbooks and macbook pro's in september?
I haven't noticed any over heating on my 1st Gen iPod Nano. Of course, I don't use it nearly as much as I used to back in college. Now it sits in the speaker dock in my bathroom. I'm going to start taking it out when I'm not using it though. Don't need my house catching on fire while I'm at work.
Is Apple replacing all 1st Gen Nanos purchased between those dates or just the ones that overheat?
Is Apple replacing all 1st Gen Nanos purchased between those dates or just the ones that overheat?
It drives me nuts!
Even worse are the iPhone headphones which is really tight and difficult to grip. Worst of all - the TV-out cable for the iPhone. The composite jacks are extremely tight, but offer no grip. It took me several minutes to pry the cable free from my HDTV!
If Apple had designed the wheel, it'd be triangular, for extra pizzazz.
uh? I thought the magsafe business was old news. Many months ago, may be even a year ago, my magsafe started smoking at the connection end due to it wearing through (even a little fire, quite impressive). I called Apple about it and discussed what had happened with them and they sent me to the local Apple store to exchange it for a brand new one with a reinforced end. No cost. No hassle. It was out of warranty. The reason they sent me to the store is I simply didn't want to wait for a new one being shipped to me after I shipped the old one to them. There was no need to have a "genius" make this decision, Apple customer service had already made the decision and the "genius" just needed to visually verify that yes indeed the connector was smoked. I guess the difference is I made sure I knew what the outcome would be from going to the store before I got in my car and spent gas going there.