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Resolved OWC Delivery Problems
- Thread starter peejack
- Start date
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You are quite wrong. I did read the facts before as I have stated many times. The fact of OWC no being responsible once the item has been collected is nonsense. They are responsible until I receive it. (Maybe not the time frame in which I receive it) but certainly that I DO receive it.
If the item does not arrive then THEY are responsible to refund me and claim from the shipping company. If they don't want these kind of problems then they shouldn't have first class international post as an option, but they do, so I have a right to moan about a service THEY choose to use and certainly if I don't get what I paid for.
On a side note, how do I know they have even sent it?
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very grown up, you all moan about not being 'less than pleasant' but that's all some of you have been.
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I don't think so and this is my opinion, and so far I think a valid one.
That is false. Once the shipper picks up the item, it's yours. That's why Apple bills your credit card when an item ships, not when it arrives. Your warranty also starts when it's shipped, not when you receive it. Just because things don't go your way doesn't mean OWC is to blame.
This again is utter garbage. If apple ships me a computer and for some reason I don't receive it and there is no record of it being sent and/or I haven't signed for it, I phone apple and they send me another or refund me, then they take it up with the shipping company for being lost or whatever.
I don't have to phone the shippers to find out what happened to it and get a refund from them. I didn't pay them.
What? Things don't go my way? No they haven't I order something for a fair amount of money and haven't received it, who else should I blame? I paid them for something and I have received it. Its up to them to do something about it, not me.
No, when you sign for an item, it becomes yours. In between, the vendor and the shipper have responsibility for the item. Apple is arguably wrong by starting your warranty before the computer is delivered.
Apple starts the warranty the day it shipped, just like almost every other manufacturer, however, since all packages from Apple are tracked and signed for, you simply call Apple up and have them adjust it for you. Apple has no way of knowing when the package was picked up by you to modify the warranty start date. Yes, someone can sit there and modify it by going through all tracking numbers for orders, but Apple is betting you don't call so they can shorten your warranty by 3-7 calendar days in most cases.
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If the item that I ordered doesn't arrive in the total time frame given (businesses usually ship within 1-3 business days and shipping time frames typically are 1-7 business days in the US, and maybe up to a few weeks for international), then I contact the seller to start investigating it. I can't demand an immediate refund, however, any legitimate business will typically refund you within 1-3 days of the investigation if nothing is found. Most sellers take the responsibility of dealing with the shipping carrier. Most sellers also only offer trackable packages mailed to avoid the buyer from saying they never got the package.
When I was in my own business, I always required the customer to pay for shipments that offered tracking so I can be sure to contact the shipper with that number to find the package.
This is why I hate using sites like Amazon, which only credit you the cheapest shipping option, and not allow you to include the costs of tracking, package insurance, etc. Instead, they tell you to charge more for the item. I lose sales this way because my item looks more expensive typically. However, if the buyer knew the cost breakdown, maybe they would rest assured their package is delivered with the tracking/insurance they want.
I understand your frustration, but like so many of the other members here, I too believe that you should wait it out & see if your order arrives, and that you are attempting to blame OWC for the delivery service's slow transit times. That plus add in the customs thing & you may be in for a much longer wait than you originally envisioned.
But I will tell you that you will be hard pressed to find anyone here that will have anything bad to say about OWC.....
They have earned this respect here (& elsewhere) because they have provided many, many years of excellent customer service, great prices & selection, and YES, quick delivery of a wide variety of products to a VERY large number of people.....me included, and although they are NOT 100% perfect, I am fairly certain that just about everyone here will agree with what I have said.
If need be, I can elaborate on the details of my numerous positive customer service encounters with them, as recently as last summer, and all the way back to the late 90's
But I will tell you that you will be hard pressed to find anyone here that will have anything bad to say about OWC.....
They have earned this respect here (& elsewhere) because they have provided many, many years of excellent customer service, great prices & selection, and YES, quick delivery of a wide variety of products to a VERY large number of people.....me included, and although they are NOT 100% perfect, I am fairly certain that just about everyone here will agree with what I have said.
If need be, I can elaborate on the details of my numerous positive customer service encounters with them, as recently as last summer, and all the way back to the late 90's
Ahh... no. In the USA at least, it is the sellers responsibility to get the package into your hands. If OWC chooses to offer a shipping option that is not trackable, the risks associated with that will fall to them.
Firstly, knock it off with your little "false" line. It is ridiculous.
Secondly, the OWC shipping policy does not supersede US law.
Thirdly, OWC's own shipping policy you quoted only says it is beyond their control if a package is late, and that is perfectly legal. It says absolutely nothing about your claim that "it's yours" when they ship. Trust me, if OWC tried to say they don't owe you a refund on a package that never arrived the FTC would be all over them in a heartbeat. If you read the policy you quoted, they are being very careful not to say that.
If it's false, it's false, and it's not ridiculous to say so, even if you disagree. The claim that "If OWC chooses to offer a shipping option that is not trackable, the risks associated with that will fall to them" is indeed false, as OWC specifically states they are not responsible for late shipment. There is no law that says the seller must be responsible for shipping problems.
I like how you try and change the argument after the fact when you realize you were wrong. I am not disagreeing about a package being "late." I am saying your claim that the buyer owns the package when it is shipped and is responsible for delivery is not the law and not at all what OWC is saying. The law clearly says it is the sellers responsibility to deliver the merchandise.
Rather than derail the thread further, I'll just suggest you Google "The Fair Credit Billing Act" and educate yourself.
I haven't changed the argument at all. The OP's package was shipped and is simply late. The Fair Credit Billing Act deals with sellers who charge credit cards but do not ship the products, not shipping problems or delays after the seller has already shipped the product.
It doesn't seem to me that you guys are as far apart as you seem to think, including the OP.
Depending on the form of payment, the OP is perfectly within his rights to complain to his bank or credit issuer (under whatever equivalent of the FCBA) that the goods were not received. It then becomes the bank's problem to find a source for the money, be it the shipper or the seller or their own overhead.
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FCBA deals explicitly with consumers who paid for a product and did not receive it. It does not matter if it was shipped and the PO lost it. Read the legislation and you would see this.
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Where we disagree is GGJ's statement that "it's yours" when it ships and is the buyers responsibility. That is not the law and that is not even what OWC's own policy says. It is just pretty much made up.
I have read it, and I'm quite familiar with it. It does not deal with shipping delays or shipping problems. It does deal with sellers to charge credit cards and do not ship products. After the product has left the shipper, it is the responsibility of the shipping company, not the seller. That's why shipping companies have their own insurance.
Ah, I see... so now it is not "it's yours" any more, it is the shipping company's problem.
We'll just agree to disagree about FCBA.
OP>> Just call your CC company and after a reasonable wait for transit and they will chargeback OWC.
If you have a citation you'd like to post that proves that FCBA does deal with shipping problems, then by all means post it.
I really hoped we could just agree to disagree, but you want to argue some more. Sigh.
Here is the relevant section of the act. The seller has to deliver. It says nothing about whose fault it is. Again, I am not talking about "late"... I am talking the package just never shows up. We can argue about what the bright line is there I suppose.
Now you will reply by claiming that is not what it says, then I can reply a bunch more times claiming that is what it says, and around we go. So again, let's just agree to disagree.
That citation has to do with correction of billing errors and has absolutely nothing to do with shipping problems or delays. It also deals with the interaction between a consumer and a creditor, not a seller of goods. OWC is not extending credit to the OP. If anything, that citation would apply to the OP dealing with their credit card company, not dealing with OWC.
You're arguing past each other.
You say the above and yet still imply that OWC is somehow involved. They aren't involved with you anymore, they are involved with your bank/creditor as I suggested earlier and as the OP already mentioned in the first post.
The OP could simply have called OWC and said "I believe the order is lost, I'm taking this up with my bank".
The bank in turn may have told him to sod off for "a reasonable wait for transit" but at that point it isn't OWC's responsibility to return the money to him without knowing if they will ever get the goods back.
It's up to the bank to find the money somewhere, maybe ultimately from OWC, but maybe not.
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You say the above and yet still imply that OWC is somehow involved. They aren't involved with you anymore, they are involved with your bank/creditor as I suggested earlier and as the OP already mentioned in the first post.
The OP could simply have called OWC and said "I believe the order is lost, I'm taking this up with my bank".
The bank in turn may have told him to sod off for "a reasonable wait for transit" but at that point it isn't OWC's responsibility to return the money to him without knowing if they will ever get the goods back.
It's up to the bank to find the money somewhere, maybe ultimately from OWC, but maybe not.
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Listen, we would not even be having this conversation but for GGJ's "it's yours" when shipped comment. That is not the law. If OP never receives his package, he is going to get a refund. Nobody is going to get away with telling him "it's yours" when shipped as was stated, and that was my point.
I interpret the original "it's yours" comment as "they are entitled to hold on to your money".
As in the seller keeps the money, even though the goods are in transit until either the goods are returned to them (which they offered to grease the skids on by starting the RMA process) or the package is somehow deemed "lost".
I agree that OWC is dumb to offer non-trackable shipping options.
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