walterpaisley
macrumors 6502
OWC SSD "Upgrade" 2012 Macbook Air - Buyer Beware
Didn't think to post about this back when it happened, but I had HUGE issues with OWC's Aura SSD. While OWC customer service was generally friendly and tried to be helpful (but see below for the exception) the whole experience soured me on ever buying from them again.
To whit: I had three SSDs either arrive DOA or fail within a week or two of installation. I finally gave up and requested a refund but OWC only refunded part of the amount I paid - they deducted $75 for restocking and, get this, because the price of the SSD had changed since I bought it they refunded the new price, not the price I paid, claiming this has been their policy all along.
When I contacted them to get this rectified I got the runaround for weeks -- I was told basically that I was being penalized because so much time had elapsed since I initially bought the SSD (wtf?). I finally threatened to do a chargeback THEN the full amount was refunded, and even then it was treated as a "special accommodation". I was basically told I was being unreasonable but they were going to make an exception this one time.
I was a loyal OWC customer for years but after being forced to jump through hoops to get the proper refund and being treated the way I was pretty much guarantees I'll never buy from them or recommend them again.
Before I used the nuclear chargeback option I wrote up a very, very long timeline I sent OWC. This was before they really pissed me off with their weaksauce refund justification. It's boring as dirt but if you want the blow-by-blow I wrote the whole thing up here.
Didn't think to post about this back when it happened, but I had HUGE issues with OWC's Aura SSD. While OWC customer service was generally friendly and tried to be helpful (but see below for the exception) the whole experience soured me on ever buying from them again.
To whit: I had three SSDs either arrive DOA or fail within a week or two of installation. I finally gave up and requested a refund but OWC only refunded part of the amount I paid - they deducted $75 for restocking and, get this, because the price of the SSD had changed since I bought it they refunded the new price, not the price I paid, claiming this has been their policy all along.
When I contacted them to get this rectified I got the runaround for weeks -- I was told basically that I was being penalized because so much time had elapsed since I initially bought the SSD (wtf?). I finally threatened to do a chargeback THEN the full amount was refunded, and even then it was treated as a "special accommodation". I was basically told I was being unreasonable but they were going to make an exception this one time.
I was a loyal OWC customer for years but after being forced to jump through hoops to get the proper refund and being treated the way I was pretty much guarantees I'll never buy from them or recommend them again.
Before I used the nuclear chargeback option I wrote up a very, very long timeline I sent OWC. This was before they really pissed me off with their weaksauce refund justification. It's boring as dirt but if you want the blow-by-blow I wrote the whole thing up here.
Last edited:
