Paint peeling off MacBook Pro 15 keyboard

Discussion in 'MacBook Pro' started by mvp2885, Jul 17, 2019.

  1. mvp2885 macrumors member

    Joined:
    Jul 19, 2018
    #1
    I paid almost $3,000 for my Mac and the paint on some of the keys are peeling off. I can see the white through the keyboard. Is this covered under warranty? My Mac warranty expires on July 29th, so it is still within that period. However, this is an eyesore. There are other keys that are starting to peel off. I've had Macs since 2008, and never, ever had this happen.

    Has anyone experience this and did apple replace it for free? Attached you will see the pic. Thanks.
     

    Attached Files:

  2. ignatius345 macrumors 68020

    Joined:
    Aug 20, 2015
    #2
    I've never had it happen myself, but I've seen Mac laptop keyboards get pretty badly worn like this before. It is odd, though, especially since yours is (I assume) less than 3 years old if it's still under AppleCare.
     
  3. ruslan120 macrumors 6502

    ruslan120

    Joined:
    Jul 12, 2009
    #3
    I've never seen this before, nor have I heard of it.

    But that sucks.

    AppleCare is your friend.
     
  4. upandown macrumors 6502a

    Joined:
    Apr 10, 2017
  5. lJoSquaredl macrumors 6502

    Joined:
    Mar 26, 2012
    #5
    Mine is doing this as well, 2 buttons so far. Pretty bummed since I keep my MBPs in perfect condition and this never happened with the old models:(
     
  6. niji, Jul 18, 2019
    Last edited: Jul 20, 2019

    niji Contributor

    niji

    Joined:
    Feb 9, 2003
    Location:
    tokyo
    #6
    sorry but it is normal. for some.
    at least for the last two macbook Air that i owned (each for over 4+years)
    but one time, when i took my Air into a local apple retail store for a repair (not related to the key wearing down), the man who was helping me was very interested in that key-wearing.
    the thing is, i don't have normally oily fingers. i think in fact it may have to do with the reverse: possibly excess soap or hand purifying soap residue, combined with my hand resting on that key and of course that is also the key that i (most people?) use to position the left hand as well.
    so its likely that key is getting five or six times the contact as other keys.
    I'm on my Air about 10 to 12 hours every day.
    this has never bothered me.
    and it only has happened (on both my Air) on the A key only.
     
  7. leman macrumors G3

    Joined:
    Oct 14, 2008
    #7
    I’ve seen one or two Mac laptops with similar issue, but these were fairly old models. Maybe a rare manufacturing defect. It’s definitely not “normal”. I’d ping service about it.
     
  8. jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #8
    It happens. I had a key do this on my 2015 MBP 15". Apple fixed it as part of my AppleCare.
     
  9. ScreenSavers macrumors 6502a

    ScreenSavers

    Joined:
    Feb 26, 2016
    Location:
    Bloomingdale, GA
    #9
    It happens a lot on the old first generation MacBook Pros (non-unibody) and also the aluminum G4s. Never seen it on anything recent though.
     
  10. vaugha macrumors 6502a

    Joined:
    Nov 3, 2011
    #10
    I've heard a few reports of this on reddit. I have a 7-year-old 2012 rmbp 15" that I still use to this day and the keyboard is in flawless condition. I'm not a heavy typist or user that uses my mbp 12 hours a day. I fall into the average category.
     
  11. fgreco macrumors newbie

    Joined:
    Sep 6, 2007
    #11


    Well, if your warranty expires in a week I would definitely go now to try to at least have them replace the keyboard. Keyboards themselves are cheap if you were to fix yourself but is expensive for techs to fix since there are so many screws. Go to apple though cause the keyboard wont feel the same replaced, cause rivets are holding it and making it so stable. If replaced by a computer store the rivets wont be there anymore cause they will just replace the 30-50 dollar keyboard itself. Hopefully this helps you.
     
  12. chscag macrumors 68040

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #12
    Paint peeling off keys on a keyboard generally happens to folks who have a higher content of acid in their skin. My daughter is one of those people. She'll wear out a keyboard's symbols in no time. About the only thing you can do if your skin is that way is to wash your hands before using the keyboard. Not saying that's you.... it could also be a defect with your keyboard.
     
  13. ewb110 macrumors newbie

    Joined:
    Jul 16, 2012
    #13
    Here’s the scoop. You need to complain about the battery. They will replace the entire keyboard, touchpad, bottom case before ungluing the old battery.

    Just got my MBP 2015 back, keys look and feel brand new.
     
  14. ScreenSavers macrumors 6502a

    ScreenSavers

    Joined:
    Feb 26, 2016
    Location:
    Bloomingdale, GA
    #14
    For the 2015 they will replace the battery. His has the butterfly keyboard though so it’s not a 2015.
     
  15. csharp2a macrumors newbie

    Joined:
    Jan 13, 2015
    #15
    I had the same thing happen on my iMac keyboard. This is another of Apples quality issues.
     
  16. EagleEye in AZ macrumors newbie

    Joined:
    Jul 22, 2019
    #16
     
  17. EagleEye in AZ macrumors newbie

    Joined:
    Jul 22, 2019
  18. TonyHarmsworth macrumors newbie

    Joined:
    Jul 23, 2019
    #18
    Both my wife and I have Macbooks - the small ones. They cost almost four times the cost of Windows machines and, for a year or so were brilliant. Now we both feel totally ripped off. The space bar on my wife's machine is intermittent which is absolutely infuriating for her.

    I am a science fiction author and so I type a lot and my keyboard has lost the letters on the EIOADLNM keys and, recently my space bar and N key are occasionally not working. You only find out when you see all the red lines under sections of text.

    Apple should be ashamed of themselves. I went to see the Mac dealer in Inverness (Scotland) and they said we were out of guarantee and new keyboards would cost about £700 each.

    So, we are now in a quandary. Do we go back to Windows machines with all their drawbacks or do we use bluetooth keyboards.

    Frankly, putting their customers in that situation is absolutely diabolical! Do you read this thread, Apple? Don't you feel ashamed? I was a very vocal advocate of your machines, now I'm embarrassed that friends might have switched to Macs on my advice and found this sort of problem.

    Going back to Windows will be humiliating, but that seems the only option. When I do, I will write and talk extensively about the problem.

    Do something, Apple, please!
     
  19. chscag macrumors 68040

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #19
    Sorry to hear about the troubles with your MacBooks. Have you looked into the Apple Keyboard Repair Program? I don't know if your MacBooks qualify but it might be worthwhile looking into. Perhaps you can get the keyboards replaced for free. It's possible the dealer you went to see may not have been aware of the repair program.
     

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18 July 17, 2019