Your bank might have a different threshold, however most banks use a lower threshold on debit cards as Teton to reverse a debit is more of a pain than credit.
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Payment Authorisation Failed
- Thread starter Kroxx
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Your bank might have a different threshold, however most banks use a lower threshold on debit cards as Teton to reverse a debit is more of a pain than credit.
I'm going to sit tight, and just call Apple in the morning.
Looking on Twitter, seems to be widespread.
Is anyone else baffled by Apple Pay being flagged as fraud? Is there another payment system out there that is more secure?
Not to mention if someone has Apple Pay setup they probably use it to buy tech/Apple/Verizon stuff all the time. A lot of these seem to be delayed fraud notices as well - maybe just because the carriers are so backed up though.
Not to mention if someone has Apple Pay setup they probably use it to buy tech/Apple/Verizon stuff all the time. A lot of these seem to be delayed fraud notices as well - maybe just because the carriers are so backed up though.
Been on hold with Apple for 35 minutes now 
[doublepost=1509352585][/doublepost]From Chat:
[doublepost=1509352585][/doublepost]From Chat:
There has been an occurring issue from the weekend with card providers and the initial option selected on the website, where it locks to the Apple Pay and from this, your card provider has a cap on the amount that is possible to be spent on this - which then due to the higher amount of the order, is blocking the payment from going through
The only other way for ourselves to amend your card and to take the Apple Pay option away, is by calling our team over the phone on 0800 048 0408 and they can manually change this and add your debit/credit card to allow the payment to go through
That’s the thing, for whatever reason the website is locking to the Apple Pay setting - so whenever you go to add another card - it is still trying to obtain the authorisation from the initial card - which is very frustrating.
I rang dot on 8AM I've been on hold 1 hour 10 minutes, Im gonna go mad when I get through
Strange - I started the call at 08:43 (after getting cut off), got through and was on the line for about 10 minutes.
All sorted - they just changed the card manually and transaction went through.
Im absolutely foaming, I'm on 2 phones now, just wait till they answer
[doublepost=1509356265][/doublepost]Update: Used home phone and got through in 13 minutes, updated payment info and everything fine. Mobile was still on hold 1hour 30 mins, I told him this and he didn't know why.... although now I think about it, when I rang using my mobile the automated voice got mixed up with my order number but put me through anyway, calls with no order number may get routed somewhere else.... never mind, all sorted, still on for 03/11 pick up
[doublepost=1509356471][/doublepost]Another Update: My order has disappeared from Apple Store App on iPhone, but shows on Apple Website, but when I click my order through the confirmation email, it takes me to the Apple Store app and shows the order......... deep breaths, I need to calm down
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Im absolutely foaming, I'm on 2 phones now, just wait till they answer
[doublepost=1509356265][/doublepost]Update: Used home phone and got through in 13 minutes, updated payment info and everything fine. Mobile was still on hold 1hour 30 mins, I told him this and he didn't know why.... although now I think about it, when I rang using my mobile the automated voice got mixed up with my order number but put me through anyway, calls with no order number may get routed somewhere else.... never mind, all sorted, still on for 03/11 pick up
[doublepost=1509356471][/doublepost]Another Update: My order has disappeared from Apple Store App on iPhone, but shows on Apple Website, but when I click my order through the confirmation email, it takes me to the Apple Store app and shows the order......... deep breaths, I need to calm down
All looks ok in the app from my perspective!
I find that automated service desk strange - mainly due to the artificial typing in the background once you've given an answer!
Let's hope from now and until friday is smooth sailing!
I also had a problem with Apple Pay on the app, but on the Italian store. After a single 40-minute call I was able to sort it out. The representative wanted to cancel my order and start over, but I strongly refused. He was eventually able to solve my issue, which was an erroneous billing address.