Hi, I'm writing on behalf of a friend who is in a situation that sounds really fishy to me, so I'd just like to get a second opinion. He bought a product from a site, and paid using a credit card via PayPal. The product ended up being defective. When my friend contacted the company via email, they offered him a 20% refund. He wasn't too happy with such a small refund on a $110 product but decided to take what he was given. Two weeks later, he was yet to see any sign of the refund so contacted the company again and asked when he should expect to receive it. It turns out that they'd given him an account credit off his next purchase, rather than a refund. He was even less impressed with this, as obviously there wasn't going to be a next purchase after this mess. When he asked for the actual refund as originally promised, they changed tactics and offered a 50% refund, but wanted his bank account number. Am I wrong in thinking that they could/should be refunding back into his PayPal account? Are alarm bells going off for anyone else? Does this break any PayPal policies? I've heard that PP is buyer-friendly (at least for eBay purchases, not sure about directly from commercial sites), so should my friend contact PayPal, or could all of this be legitimate?