Resolved PayPal refund advice

Discussion in 'Community Discussion' started by Nermal, Jan 10, 2015.

  1. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #1
    Hi,

    I'm writing on behalf of a friend who is in a situation that sounds really fishy to me, so I'd just like to get a second opinion.

    He bought a product from a site, and paid using a credit card via PayPal. The product ended up being defective. When my friend contacted the company via email, they offered him a 20% refund. He wasn't too happy with such a small refund on a $110 product but decided to take what he was given.

    Two weeks later, he was yet to see any sign of the refund so contacted the company again and asked when he should expect to receive it. It turns out that they'd given him an account credit off his next purchase, rather than a refund. He was even less impressed with this, as obviously there wasn't going to be a next purchase after this mess. When he asked for the actual refund as originally promised, they changed tactics and offered a 50% refund, but wanted his bank account number.

    Am I wrong in thinking that they could/should be refunding back into his PayPal account? Are alarm bells going off for anyone else? Does this break any PayPal policies? I've heard that PP is buyer-friendly (at least for eBay purchases, not sure about directly from commercial sites), so should my friend contact PayPal, or could all of this be legitimate?
     
  2. jeremysteele macrumors 6502

    Joined:
    Jul 13, 2011
    #2
    That sounds pretty whack.... have them contact paypal for sure. If the product was truly defective they'll most likely either A) tell the seller to do a full refund or B) perform the refund themselves and take it out of the seller's account.
     
  3. Nermal thread starter Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #3
    Right, that's about what I thought. We'll see what PayPal says.
     
  4. aziatiklover macrumors 68030

    aziatiklover

    Joined:
    Jul 12, 2011
    Location:
    8.8.8.8 and 8.8.4.4
    #4
    Wow this is wack! That is why I would pay with paypal with my amex. So if anything happens I can just call my Amex instead of Paypal itself.
     
  5. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #5
    If the product is defective, then IMO, anything less than a 100% refund is unacceptable. I'd file a PayPal dispute if the company isn't willing to budge.
     
  6. hallux macrumors 68020

    hallux

    Joined:
    Apr 25, 2012
    #6
    100% agree. A defective product should result in full refund or exchange with a new product (at no cost to the buyer for shipping)
     
  7. Huntn macrumors G5

    Huntn

    Joined:
    May 5, 2008
    Location:
    The Misty Mountains
    #7
  8. turtle777 macrumors 6502a

    Joined:
    Apr 30, 2004
    #8
    Absolutely THIS.

    PayPal is NOT your friend.

    -t
     
  9. luvmymbpr macrumors regular

    luvmymbpr

    Joined:
    Mar 6, 2014
    #9
    This! Paypal always supports the buyer. File a dispute, and they will refund your money. If that doesn't work, your credit card surely will.

    ----------

    Paypal is your friend if you are the buyer. If you are the seller, good luck and godspeed.
     
  10. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #10
    How long ago did he purchase the product? After 45 days sellers can't provide a refund directly via PayPal.
     
  11. Nermal thread starter Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #11
    Oops, sorry, I forgot to post an update. My friend contacted PayPal and they said that the seller isn't breaking any rules, however PP recommended that the seller should be refunding into the PayPal account, not doing a bank transfer.

    My friend then contacted the company again and told them what PayPal had suggested. Suddenly (presumably now that they know that PayPal is involved) they did a 180 and are now sending out a new product for free. Hopefully this one is better quality than the last one!
     

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