Originally posted by me_94501
As for your problems with Apple Tech support, be persistent. I've never had problems with their tech support, but be persistent. Call often and try to talk to someone else. Some tech support guys are more flexible than others. Don't be rude. Be firm with them but don't be a jack@$$ with them on the phone. I'd hate to see you give up on the Mac so soon.
when applecare works well, my high tech clients on the mac side are happy...and when applecare and apple support are not up to par, i hear about it even though i do not work directly for apple...right now, the support staff are lacking and i hope apple inc can repair their increasingly tarnished image there
apple has never been known to have been very nice to its customers, even when they made the best gear out there...i suppose PC companies who didn't have the initial quality knew that their only hope for survival was an excellent support and warranty staff
dell and microsoft have the best tech help and support
but apple inc makes better computers than dell and have a better operating system through the ages than microsoft does with its incarnations of windows
but on the other hand, i avoid other mac users because, since i first encountered mac users in the mid 80s, i have come across more jerks and zealots than in any group of people and this has been the main reason most PC users don't switch...who wants to use the same computers as those jerks
by the way i am a nice person and when many PC people meet me, they comment on how i am not stuck up about using a mac...i am not stuck up since i only use the mac, i didn't invent the darn thing