dankim723...no offense dude just trying help out. I have read the whole thread and realize that you have been in the biz for a while, but I don't know you or how you reacted on the phone. I apologize if it sounded like I was hasseling you.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
PC to Mac... now going back! g5 1.6ghz horrible!
- Thread starter dankim723
- Start date
- Sort by reaction score
dankim723...no offense dude just trying help out. I have read the whole thread and realize that you have been in the biz for a while, but I don't know you or how you reacted on the phone. I apologize if it sounded like I was hasseling you.
Originally posted by Les Kern
Kind of a sweeping statement that has no teeth? If you look around the boards, like at MacFixit, you'll see they are quite angry at Apple at times. There is and will always be a smattering of lemons that will cause the buyer to go nutty. Having purchased several million dollars of computers just in the last few years, I KNOW that the DOA/return rate for Apple is still WAY better than it's PC cousins. But one lemon should not deter anyone from losing sight of the product line's quality as a whole. That being said, I am aghast that Apple has the warranty they do, and that returning a defective product can be. at times, a horror. One other thought, when I read these stories online like this, I often wonder just what REALLY transpired in his conversations with Apple. We don't know the whole story so I believe nothing as a rule. There was mention of how to act when Apple is called, and I can tell you first hand that it's very true. A professional, courteous manner gets results by god. And it's not kissing ass, it's acting like an adult. Oh, and the whole "Apple zealot" thing is so passe!
I believe nothing as a rule either! Thats why, whenever someone becomes an apologist for apple by criticizing PC's, they lose all credibility in my book.
Someone answer this question...if we are talking about apples...why would you bring up oranges. Seems to be a defense mechanism to me. When you talk about Mcdonalds, do you bring up Burger King or Taco Bell?
Normal Person: I went to Burger King and they forgot my fries. Those idiots...I'm pissed. Then I went back, and they told me that they could only give me "refurbished" fries. I asked what that was and the manager told me that they would just drop an old batch of fries back in the grease to warm it up. I'm never going to BK again...
BK Zealot: Yeah, but 5 years ago, I went to McDonalds and the bun was soggy. It took them 7 minutes to get me a new burger...BK only takes 5.8 minutes...but I have NEVER had a problem with BK and I have been served over 1 billion times. BK is so much better than Mc$. Switch back to Mc$ if you want, but remember , there will always be bad food - and I can assure you, since I have been to BK over 1 billion times and Mc$ over 10 million times - I know for a fact that Mc$ messes up so much more than BK - (forget the proportions). By the way, you are an idiot...Ronald Mcdonald is the most evil clown of all!
BK Zealot2: Yeah, why are you feeding this Mc$ troll...he is insulting our saviour, The Whopper...lets castrate him so he won;t be able to breed any Mc$ loving kids...Mc$ is evil, all they are worried about is making money. I am tired of people complaining about BK on a BK board...JUST BECAUSE YOU HAD BAD FOOD AT BK DOESN'T MEAN ALL BK FOOD IS BAD!
BK Zealot3: Yeah, I just love the sexy fries at BK...especially the way the light glistens off the perfectly placed salt crystals waiting to dissolve in my mouth. And the packaging it comes in is just great...sexy, so much better than the way Mc$ throws everything together. I save all of my BK packaging because it is the most artistic, trend making packaging the universe has ever seen. Oh yeah...did anyone see BK in that new movie, Elf? BK will overtake Mc$ in 3 years, 2 days, 22 hours and 59 secs.
dcoltonbrown, that was great!
dankim: 3 words, dear:
BETTER
BUSINESS
BUREAU.
Seriously, take it from me - companies HATE HATE HATE to hear from these guys, and will do things like sell you their mother in order to satisfy you, I promise.
Just ALWAYS - keep a record of your phone calls, what you were told, who told you and what you did. You INFORMED them of the problem before 10 days - they can not then say you went over the 10 days. In the future, when in doubt with any product, esp. a computer, just tell them in the first phone call you want to return it, yes, I want to return it , NO, I want to send it back for another, NO NO NO,you don't understand, I am not getting it fixed, this IS what I am doing, I am sending it back. Problem? Just MENTION the bbb, aah, it's wonderful how sometimes their whole attitude changes. It's difficult, but in the end you will win.
I recently had a problem with an insurance company - they charged us after we had canceled. Called the ins. company, 'no problem, its our fault' sent the money back... minus $90. "OH, that's NASE's portion (Natl ass. of self employed) - called them, "oh, we're sorry, you had to inform us back then," "well, I did, i have a copy of the fax right here" "well, we don't have any record" blah blah blah, we absolutley will not send you $90, forget it. "
Filed complaint to bbb online - piece of cake. Got phone call from bbb - they contacted NASE. NASE called us and said' nyah nyah - too bad, we STILL aren't sending you $$ but your complaint has been settled as far as we are concerned " meaning if someone looks up NASE at bbb, it says they had complaints but all were settled.
3 months later I just got a check in the mail for $90.
DO IT - you have all the power on your side.
dankim: 3 words, dear:
BETTER
BUSINESS
BUREAU.
Seriously, take it from me - companies HATE HATE HATE to hear from these guys, and will do things like sell you their mother in order to satisfy you, I promise.
Just ALWAYS - keep a record of your phone calls, what you were told, who told you and what you did. You INFORMED them of the problem before 10 days - they can not then say you went over the 10 days. In the future, when in doubt with any product, esp. a computer, just tell them in the first phone call you want to return it, yes, I want to return it , NO, I want to send it back for another, NO NO NO,you don't understand, I am not getting it fixed, this IS what I am doing, I am sending it back. Problem? Just MENTION the bbb, aah, it's wonderful how sometimes their whole attitude changes. It's difficult, but in the end you will win.
I recently had a problem with an insurance company - they charged us after we had canceled. Called the ins. company, 'no problem, its our fault' sent the money back... minus $90. "OH, that's NASE's portion (Natl ass. of self employed) - called them, "oh, we're sorry, you had to inform us back then," "well, I did, i have a copy of the fax right here" "well, we don't have any record" blah blah blah, we absolutley will not send you $90, forget it. "
Filed complaint to bbb online - piece of cake. Got phone call from bbb - they contacted NASE. NASE called us and said' nyah nyah - too bad, we STILL aren't sending you $$ but your complaint has been settled as far as we are concerned " meaning if someone looks up NASE at bbb, it says they had complaints but all were settled.
3 months later I just got a check in the mail for $90.
DO IT - you have all the power on your side.
that's the LEAST they could do (deduct your re-stocking fee)... i don't get it - the computer doesn't work correctly, so you pay 10% of a G5 purchase (not cheap) to give it back to them?
i hope your new purchase works out.
hmmm... new 15inch pb.. this time dead pixel
so.. i got my g5 replaced and just started up this new 15in pb and it looks great. They gave me credit for my 10% restocking fee on the g5 but didn't give me my shipping cost or the 10% back on the monitor. I'm so over dealing with this situation that i just said fine... I might call back on monday to find out from the manager if i can get some of my money back but we'll see...
so here is the weird thing... I was installing all the apps and i noticed there was a dead pixel in the center a little off to the left. I obviously can't see it when i have a light colored window up but when i launched a program that had black on the screen.. it is very noticable. I went to the pb discussions on apple.com and it looks like a lot of people have these white spot issues.. mine is not a white spots but just one dead pixle smack in the middle of the screen. Kinda annoying but not sure what i can do.. I remember when i used to work at the retailer, we would say that anything under 3 pixels is an acceptable number of dead pixels... karma? damn.. i would only say that because i was told to say that. Does anyone have any advice to this? First time laptop user second mac computer (now) and not sure if i have a valid complaint to apple about this dead pixel.. if someone can advise i would appreciate it... keep in mind.. i'm so over being angry at this point and am totally hesitant to call back and go through all that mess again... don't get me wrong, this machine is great (much better than the g5) but its still not to my 100%. I've read of people sending thier pb's back and getting new parts and working great after but they are saying they have white spots on their screen which i do not have... btw... it's awesome being able to lay in bed and work on my comp... but still one bad pixel... ewh.. please advise...
so.. i got my g5 replaced and just started up this new 15in pb and it looks great. They gave me credit for my 10% restocking fee on the g5 but didn't give me my shipping cost or the 10% back on the monitor. I'm so over dealing with this situation that i just said fine... I might call back on monday to find out from the manager if i can get some of my money back but we'll see...
so here is the weird thing... I was installing all the apps and i noticed there was a dead pixel in the center a little off to the left. I obviously can't see it when i have a light colored window up but when i launched a program that had black on the screen.. it is very noticable. I went to the pb discussions on apple.com and it looks like a lot of people have these white spot issues.. mine is not a white spots but just one dead pixle smack in the middle of the screen. Kinda annoying but not sure what i can do.. I remember when i used to work at the retailer, we would say that anything under 3 pixels is an acceptable number of dead pixels... karma? damn.. i would only say that because i was told to say that. Does anyone have any advice to this? First time laptop user second mac computer (now) and not sure if i have a valid complaint to apple about this dead pixel.. if someone can advise i would appreciate it... keep in mind.. i'm so over being angry at this point and am totally hesitant to call back and go through all that mess again... don't get me wrong, this machine is great (much better than the g5) but its still not to my 100%. I've read of people sending thier pb's back and getting new parts and working great after but they are saying they have white spots on their screen which i do not have... btw... it's awesome being able to lay in bed and work on my comp... but still one bad pixel... ewh.. please advise...
Glad you got sorted.
I believe it is four dead pixels before Apple will say you have an unacceptable screen. Noone could afford to buy the screen that comes with a guarantee of zero dead pixels.
I read you might be able to massage the pixel back to life.
I believe it is four dead pixels before Apple will say you have an unacceptable screen. Noone could afford to buy the screen that comes with a guarantee of zero dead pixels.
I read you might be able to massage the pixel back to life.
There's some things I don't understand....
1) If you're into all the things Macs are best at and you've sold them for five years and and you're a Gold Cert then why is the G5 only your first Mac?
2) As a Gold Cert I would have expected you would have enough experience to be able to reasonably quickly determine that there was a problem local to the machine and return it to Apple for replacement. And with 5 years experience, I'd expect you'd know the tricks for getting a machine replaced.
3) I can't see why you spent so much time on tech support when you would have known more than them anyway.
4) "...after seeing all the ads and hearing wonderful stories..." If you were around them for 5 years and a gold cert, why did it take the ads and stories to convince you to switch?
5) Again, being gold cert and 5 years around Macs, why are you only a newbie here?
6) With 5 years experience, I'm surprised this is your first bad experience with Apple and their support system. ALL the major IT vendors have countless support horror stories told about them.
I'm an IT manager in a Windows environment and only switched my personal computer to Apple 3 months ago.
It doesn't matter which vendor I deal with, I dread having to contact their support or pursue a warranty. I hold my breath that nothing happens to my Ti-Book because I've always assumed that Apple would be just as difficult as every other IT vendor.
None of them like to admit fault.
thanks
1) If you're into all the things Macs are best at and you've sold them for five years and and you're a Gold Cert then why is the G5 only your first Mac?
2) As a Gold Cert I would have expected you would have enough experience to be able to reasonably quickly determine that there was a problem local to the machine and return it to Apple for replacement. And with 5 years experience, I'd expect you'd know the tricks for getting a machine replaced.
3) I can't see why you spent so much time on tech support when you would have known more than them anyway.
4) "...after seeing all the ads and hearing wonderful stories..." If you were around them for 5 years and a gold cert, why did it take the ads and stories to convince you to switch?
5) Again, being gold cert and 5 years around Macs, why are you only a newbie here?
6) With 5 years experience, I'm surprised this is your first bad experience with Apple and their support system. ALL the major IT vendors have countless support horror stories told about them.
I'm an IT manager in a Windows environment and only switched my personal computer to Apple 3 months ago.
It doesn't matter which vendor I deal with, I dread having to contact their support or pursue a warranty. I hold my breath that nothing happens to my Ti-Book because I've always assumed that Apple would be just as difficult as every other IT vendor.
None of them like to admit fault.
thanks
Re: oh the ie question
Microsoft killed IE for mac for a reason, and it wasn't because of Netscape.
Microsoft killed IE for mac for a reason, and it wasn't because of Netscape.
Re: Re: oh the ie question
I'm glad they killed IE, I hated that buggy hunk of code. Now, for once people might actually go out and try something else. There are other browsers out there! Mozilla, Camino, iCab, Safari, the remnants of Netscape. When I got my TiBook I used Explorer to download the OSX version of Netscape. When Safari came out, I tried it and I love it. It's far faster, far more intiuitive and handles non-standard websites fairly well. I've had few problems with it, so for anyone whose standing on the fence, try the program for a few days, if it sucks you can always delete it.
I'm glad they killed IE, I hated that buggy hunk of code. Now, for once people might actually go out and try something else. There are other browsers out there! Mozilla, Camino, iCab, Safari, the remnants of Netscape. When I got my TiBook I used Explorer to download the OSX version of Netscape. When Safari came out, I tried it and I love it. It's far faster, far more intiuitive and handles non-standard websites fairly well. I've had few problems with it, so for anyone whose standing on the fence, try the program for a few days, if it sucks you can always delete it.