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All of Apple's retail locations outside of Greater China are closed right now, and customers who left their devices for repair are unable to pick them up until the stores reopen, an Apple spokesperson confirmed to Business Insider.

applestorestanford.jpg

Apple closed all of its stores on Saturday, March 14, but stayed open for a few extra days to allow customers to pick up devices ordered for in-store pickup or that were at the store for repair. There were, however, some people who weren't able to make it into stores to get their devices.

"We made every possible attempt to get people's products back to them," an Apple spokesperson said. "There certainly are people that, for whatever reason, did not pick up their products before we closed and their products are at our stores."

Apple's stores are closed "until further notice" with no specific reopening date, and an Apple spokesperson said there is no protocol in place for people to get their devices until the stores reopen. Apple originally planned to reopen on March 27, but later updated wording on its website with a less specific timeline.

Apple is working with customers who had their devices sent to a repair center to get them sent back to their homes rather than to retail stores for pickup.

Article Link: People Who Left Devices at Apple Stores for Repair Can't Get Them Until Stores Reopen
 
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inkswamp

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Jan 26, 2003
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On one hand, kudos to Apple for closing their stores. It's the responsible thing to do.

On the other hand, social distancing efforts do not preclude brief interactions such as customers coming into a store in limited numbers to pick up a device. Not sure I understand Apple's reluctance in that regard.
 
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Steve686

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On one hand, kudos to Apple for closing their stores. It's the responsible thing to do.

On the other hand, social distancing efforts do not preclude brief interactions such as customers coming into a store in limited numbers to pick up a device. Not sure I understand Apple's reluctance in that regard.

It sucks but then you are going to need at least a few employees at EACH store. That creates a lot of travel and each store would be subject to needing to be cleaned again as they seem to be taking a very hardline initiative to stop any viral contamination.

Then there is logistics. Stay open a whole day, half day who works...trying to schedule people for pickup so there isn't a crowd outside the doors? And many stores are in malls that are shut down by the city/state.

You'd have to get state/city permission to open your store and that isn't going to happen.

It would just be a total shltshow if they tried to do this.
 
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Steve686

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Some people need these devices so they can work...not all of us have the luxury to be able to sit and read all day. There ARE still people who need to work.

I agree and it sucks.

But the state/cities decided there are people that need to live and they decided that is more important than working, hence shutting down retail businesses.
 
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citysnaps

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Yes. Malls and non essential stores are shut down per city/state. This would defy that order in many places regardless of guest interaction.

And that's the way it is in the San Francisco Bay Area.

If people were contacted by Apple to pick up their repaired item, and didn't pick it up or respond back with instructions, there's not much Apple could do considering the circumstances.
 
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Steve686

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Why weren't the devices shipped out via mail? Doesn't Apple take down everyone's address?

I can see how such a scheme could go wrong, but the alternative is people who need to get work done are potentially without their computer for many months on end.

I know it's very little, but they gave everyone two days, which no, isn't enough time, to pick up their products.

Once infections drop and cities/states release business from their closure mandates, I'm sure Apple will allow stores to handle these products first and hopefully start getting people their machines.

Such a bad situation for everyone out there, but it might be faster than we anticipate to conclusion.
 
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JosephAW

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May 14, 2012
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I have a bad feeling about this. Either things will get lost or someone gets sick and never shows to pick it up.
 
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Steve686

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And that's the way it is in the San Francisco Bay Area.

If people were contacted by Apple to pick up their repaired item, and didn't pick it up or respond back with instructions, there's not much Apple could do considering the circumstances.

Ya. I've read it is a criminal infraction here in Florida to defy the order as a business owner.

Gamestop, on the other hand, has declared itself an essential business and was defying this order pretty blatantly.

They said they had to sell keyboards or some crap for people to work from home.

Apple started as a self imposed closure so they aren't going anywhere near defying a city shutdown.
 
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Steve686

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No, that's just nonsense.

If people want to play the system they can certainly order a new item and return it for a full refund whenever Apple stores are open again.

I'd hope they order a refurb for this as they are at least not brand new machines.
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I have a bad feeling about this. Either things will get lost or someone gets sick and never shows to pick it up.

Lost?

Stolen is really the only thing that would happen.

The items you brought in to the store are there, or sent to each center where they will stay until sent back. Nobody has been trafficking or working at these stores to move things. Like a time capsule.
 
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mi7chy

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Oct 24, 2014
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Yes. Malls and non essential stores are shut down per city/state. This would defy that order in many places regardless of guest interaction.

Not all Apple stores are inside malls and the local government do make exceptions considered essential. It only takes one person to handle return shipping to maintain social distancing and is considered essential so that the owners can do remote work or online education.

"The shelter-in-place order also does not apply to those going to work in an essential business or essential government function. That includes:
  • Health care operations, including home health workers.
  • Essential Infrastructure, including construction of housing and operation of public transportation and utilities.
  • Grocery stores, farmers' markets, food banks, convenience stores.
  • Businesses that provide necessities of life for economically disadvantaged individuals and shelter facilities.
  • Pharmacies, health care supply stores and health care facilities.
  • Gas stations and auto repair facilities.
  • Banks.
  • Garbage collection.
  • Hardware stores, plumbers, electricians and other service providers necessary to maintain the safety, sanitation and essential operation of residences and other essential businesses.
  • Educational institutions, for the purposes of facilitating distance learning.
  • Laundromats, dry cleaners and laundry service providers.
  • Businesses that ship or deliver groceries, food and goods directly to residences.
  • Child care facilities providing services that enable essential employees to go to work.
  • Roles required for any essential business to "maintain basic operations," which include security, payroll and similar activities."
 
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Steve686

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Not all Apple stores are inside malls and the local government do make exceptions considered essential. It only takes one person to handle return shipping to maintain social distancing and is considered essential so that the owners can do remote work or online education.

"The shelter-in-place order also does not apply to those going to work in an essential business or essential government function. That includes:
  • Health care operations, including home health workers.
  • Essential Infrastructure, including construction of housing and operation of public transportation and utilities.
  • Grocery stores, farmers' markets, food banks, convenience stores.
  • Businesses that provide necessities of life for economically disadvantaged individuals and shelter facilities.
  • Pharmacies, health care supply stores and health care facilities.
  • Gas stations and auto repair facilities.
  • Banks.
  • Garbage collection.
  • Hardware stores, plumbers, electricians and other service providers necessary to maintain the safety, sanitation and essential operation of residences and other essential businesses.
  • Educational institutions, for the purposes of facilitating distance learning.
  • Laundromats, dry cleaners and laundry service providers.
  • Businesses that ship or deliver groceries, food and goods directly to residences.
  • Child care facilities providing services that enable essential employees to go to work.
  • Roles required for any essential business to "maintain basic operations," which include security, payroll and similar activities."

Ya. That is what "per city/state" means...not all. And of course all Apple stores aren't in malls.

Ya. I covered essential in post #21 regarding Gamestop declaring themself "essential".

Apple isn't an essential business to any community. That's why they shut themselves down before any governments anywhere did.
 
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citysnaps

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Oct 10, 2011
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Not all Apple stores are inside malls and the local government do make exceptions considered essential. It only takes one person to handle return shipping to maintain social distancing and is considered essential so that the owners can do remote work or online education.

Or, as people were advised of the extraordinary situation with time being of the essence when leaving their product off for repair, could take and make it their responsibility to pick up their repaired item when notified it was ready. Or make alternate arrangements.

At some point people, assuming they're adults, have to take responsibility for their actions, and more importantly, their inactions.
 
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