I dropped my MBP off the day before they closed down. It was sent to a “apple repair center”. They called me on Sunday to ask me if I wanted it sent to me after the repair, which of course I said yes. Now the repair status says nothing and they sent out an email last night that sounds like nothing is being worked on and maybe they can send it back to me if I contact apple. Contacting apple is useless and they don’t know anything and I’ve got no solid answers. So now I hope I’m not stuck without a computer for what feels like will be months.
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People Who Left Devices at Apple Stores for Repair Can't Get Them Until Stores Reopen
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Extremism has never worked out in the long run. Interjecting the overreaction by government bureaucrats doesn't excuse Apple for getting their customers machines back to them in a timely manner. They could easily repair them, ship them back, or even rent cars and have them dropped off at peoples doorstep. Apple is a Trillion dollar company. They can solve this minor issue and still be in line with whatever Gub'mint decrees.
If Apple screwed up, and it sounds like they did, and can't find/send your fixed computer back, that's a legit concern. And I wouldn't feel bad about buying a MBP and then returning it when Apple's stores are open again. Assuming you have a backup copy of the data you need before sending yours off. Or even if you don't.
My MBP was in the store for a keyboard repair when they announced they were closing. They made every effort to get in contact with me and explain my options. They offered to ship it to the repair depot for free, or gave me the option of waiting it out until the store reopened.
I made the obvious choice of having it sent to the depot and got my laptop back a couple days ago, good as new, delivered to my door.
I have no doubt that some people might not have gotten the message, or maybe they didn’t get around to everyone. But they really tried and went above and beyond.
I made the obvious choice of having it sent to the depot and got my laptop back a couple days ago, good as new, delivered to my door.
I have no doubt that some people might not have gotten the message, or maybe they didn’t get around to everyone. But they really tried and went above and beyond.
Apple decided internally to close ALL of its stores well before the government imposed any orders. NOT any government.
So saying the "Gub'mint" is responsible for them closing and overreacted has no basis to what Apple did with their under-repair machines.
People had 2 days, per Apple, to pick them up. Not a lot of time, but better than *poof*, they're closed.
What Apple does in the near future will be dependent on statistics showing the virus isn't infecting people at an alarming rate which means for now, stay home and ride it out.
Seriously I and including those around me are stressed out about this stupid virus. I’d kill to have my iPhone or Mac or iPad stuck at Apple and that’s my only problem.
Sounds like Apple needs to expand Apple Care+ to add DaaS (Desktop as a Service) tier so when you drop off your Mac for service they clone your drive and present it as a remote virtual desktop continuity from another Mac, iPad, PC, etc.
That was my initial reaction too. But... "Apple closed all of its stores on Saturday, March 14, but stayed open for a few extra days to allow customers to pick up devices ordered for in-store pickup or that were at the store for repair. There were, however, some people who weren't able to make it into stores to get their devices." If you consider the group of people needing their device for work and the people not needing their device for work, and the group of people who couldn't come to the store despite a few extra days' chance vs those who DID come... I suspect that partition B of that second group *mostly* contains partition A of the first.
to be nice they can extend the warranty for those who were going to bring a device in. I need a battery replacement before warranty ends.
Why? They're still accepting mail-in repairs. In fact, computers are usually shipped by the store to the same outsourced repair depot you would be sending them direct.
I’m a former genius and have friends still working there. They stayed for a few days after initial closures to finish any in-store repairs and get machines back to customers. Some customers decided to not respond to email and phone calls or come in at their pickup time. Tough ****.
yes kind of difficult to ship anything if no one is there working. Don’t you think?
If no one is there at Apple then how are they coordinating and shipping new 2020 Macbook Air and iPad Pro to customers? You think AI or robots?
Neither people nor staff appear magically out of thin air at the stores' doors. Most stores are in towns and cites at the centre of public transport networks, car parks, streets, etc. Every interaction, however accidental, on the way in or out is a break in the only course of action that currently combats coronavirus. This is precisely how the virus is spreading.
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You want Apple staff to put aside their own preparations for their families and neighbours to go into work so that you can remain safely isolated?
So it looks like most people here did not read the article properly. Apple tried to contact people via calls and email and even stayed open a couple days longer so they could come and pick up their devices. They did not pick it up, so the stores closed! Apple did nothing wrong here, they went out of their way already, now those customers have to wait.
Article aside, I don’t think Apple wants any ‘foot traffic’ whatsoever in their stores With the escalated conditions, especially they’re ‘deep cleaning’ everything across-the-board in terms of any type of physical interaction with devices and customer/employee interaction.
I see it both ways, it’s inconvenient for the customer, but the situation really isn’t in anyone’s control, but I do think it’s in Apple‘s best effort to try to have the device returned back to the customer in an expedited fashion, but in the same respect, try to ‘safeguard’ the employees as well.
I see it both ways, it’s inconvenient for the customer, but the situation really isn’t in anyone’s control, but I do think it’s in Apple‘s best effort to try to have the device returned back to the customer in an expedited fashion, but in the same respect, try to ‘safeguard’ the employees as well.
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seriously? Straight from China. There isn’t a guy sitting in the back of your local Apple Store to ship them to you lmao
I agree. You certainly see the best and worse (mostly worse) of society during this time. I've been utterly ashamed at the selfishness, greediness, and people acting like spoiled children because they can't do stuff they can usually do.
You know, I was reading about Gamestop's position yesterday. My view is that they are not an essential business, however, given peoples need to be home, the lack of reading in todays society, and the addiction to video games today I can see their argument.
I don't consider liquor stores a necessity either. However, can you imagine if the millions of alcoholics suddenly had no access to hard liquor? They certainly don't require liquor stores for disinfecting supplies.
This essential/non-essential process is very difficult during this crisis.
To be fair they left the store open for some time after store closure to let customers pick up their repairs. Not really Apple’s fault.