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Phil Schiller Says iPhone 5 Scratching 'Normal' for Any Aluminum Product
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You are right of course, but compare the iPhone to any of the other phones out there and it will come out on top with regards to build quality. The closest competitor is the Samsung Galaxy SIII, which has a plastic case, which is prone to leaking light, scratching and cracking.
Apple is under a magnifying glass and the numbers of iPhones produced are so large that every little thing that would go unnoticed with any other manufacturer is magnified to epic proportions.
My 13 year old palm V
No case ever, has a dent but NO scratches or scuffs
"Phil Schiller Says iPhone 5 Scratching 'Normal' for Any Aluminum Product"
Not any aluminum product phil!
Blast from the past - bringing back some memories!
For Type I and Type II anodic coatings it is normal. However, for this application they should be using Type III which is much harder to scratch. It sounds like they either spec'd the wrong coating or they aren't getting what they ordered.
Every time there is a defect in its products, Apple call it a feature.
#iLost with Apple Maps is a feature. It will improve over time.
Antenagate is a feature; you're holding it wrong.
Aluminum back is easily scratched, it's normal.
Apple would never apologize, just like Mitt Romney.
Apple already apologized about the broken maps...
I got $435 for my iPhone 4 16GB 3 months ago. It had a big scrach on the screen. Apple products sell no matter what the condition.
Big Phil S. is the guy who says everyone loves glossy screens, and besides, you can avoid the glare by tilting the screen. Five years later, they come out with a retina screen which has less glare - although you can still see the reflections. Phil way basically say anything to market his products to you. Phil was willing to subject us to 5 years of eye-hurting glare.
You say: the iPhone 5 gets scratched.
Phil says: that's normal.
What else do you expect Phil to say. Phil will say anything that markets his product. Phil is the marketing VP for the most lucrative company in the world, so you can't expect Phil to talk like a non-marketing guy and say, "Oh no, it scratches, that's terrible. Let's try to fix it."
No, Phil's knee-jerk reaction is to figure out how to put a positive spin on any problem.
Phil, after 5 years of glare screens, I still hate them.
Phil sleeps ok at night. Phil believes what he tells you.
What Phil tells you on the outside, is not what Phil tells his tech people. Behind Apple's doors, Phil is discussing this as a problem, and figuring whether it should be improved and corrected. But, to you, he says it is normal. Phil is a marketing guru.
You say: the iPhone 5 gets scratched.
Phil says: that's normal.
What else do you expect Phil to say. Phil will say anything that markets his product. Phil is the marketing VP for the most lucrative company in the world, so you can't expect Phil to talk like a non-marketing guy and say, "Oh no, it scratches, that's terrible. Let's try to fix it."
No, Phil's knee-jerk reaction is to figure out how to put a positive spin on any problem.
Phil, after 5 years of glare screens, I still hate them.
Phil sleeps ok at night. Phil believes what he tells you.
What Phil tells you on the outside, is not what Phil tells his tech people. Behind Apple's doors, Phil is discussing this as a problem, and figuring whether it should be improved and corrected. But, to you, he says it is normal. Phil is a marketing guru.
His response should have been more along the lines of "Don't want to crack your screen or scratch the new aluminum? Then buy a case for your new iPhone 5"..
But as you all-already know, he can't say that because it's free marketing for case manufacturers.
My advice would be to take better care of your mini=computers (iphones, Samsungs; etc) and buy a case. I hate the otterbox, but people who don't take care of their belongings seem to love them...
iProblem solved.
But as you all-already know, he can't say that because it's free marketing for case manufacturers.
My advice would be to take better care of your mini=computers (iphones, Samsungs; etc) and buy a case. I hate the otterbox, but people who don't take care of their belongings seem to love them...
iProblem solved.
For the people asking for "proof"
I don't know the person who created the following website but it shows exactly the problem that many (including me) have described about the black iPhone 5, and many more insist in saying it is not true, or that we are just too picky or exaggerated etc.
I hope Mr. P. Schiller sees this.
http://ronrichardsonwebdesign.com/iphone-5-scratches-chips-defects.php
By the way, my phone was like the first phone from these pictures, except that the scratched or missing color area was the width of the seam in one spot and spotty or dotted, like in the picture, in another seam. The 5 other phones opened in front of me at an Apple store, trying to replace the original one I got, were more like the phones 2 and 3 from the posted pictures.
So, imagine Apple using one of these phones to create their promotional images, etc.
I don't know the person who created the following website but it shows exactly the problem that many (including me) have described about the black iPhone 5, and many more insist in saying it is not true, or that we are just too picky or exaggerated etc.
I hope Mr. P. Schiller sees this.
http://ronrichardsonwebdesign.com/iphone-5-scratches-chips-defects.php
By the way, my phone was like the first phone from these pictures, except that the scratched or missing color area was the width of the seam in one spot and spotty or dotted, like in the picture, in another seam. The 5 other phones opened in front of me at an Apple store, trying to replace the original one I got, were more like the phones 2 and 3 from the posted pictures.
So, imagine Apple using one of these phones to create their promotional images, etc.
At the time this post was made the Htc one x had the best non iphonen build quality.
You are so far off with your comments its hilarious. Leaking light? Are you joking or serious? Do you even have a S3? Definitely not. Where do you make this crap up about leaking light.
I have a S3 and I have no leaking light. Do you even know what causes leaking light?
Your beloved apple products with an ips display are notorious for light leak. My iphone and ipad have light leaks. My S3 doesnt have this issue.
Scratching? Once again my S3 doesnt have this issue. My iphone4? Yes it does have this problem.
Cracking? Try making up bs again. No cracking here.
All I can do is shake my head. Words do not even describe this.
It's truly sad when rabid fanboys make up false garbage to protect a company who doesn't give a damn about them. Is Apple your family? Are you the owner?
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Ridiculous, petty comment. Maybe you have proof? We have 3 sgs2's that we have had a year and a half that have none of these problems. The back plastic seals tight and actually scratches less than the iphone 5. In fact none are scratched or cracked, even no flex. 'They are 2's, but the 3 is the same.
The iphone is a good phone, but making up stuff about the sgs3?
Odd I just noticed this thread. Apple does replace them on the spot out of the box. They did for me. Normal. At least they're living up to their standards.
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It's a very nice design. It's just that the scratch part wasn't thought out. I'm sure they could've added a scratch-resistant layer. IT'S APPLE.
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It's a very nice design. It's just that the scratch part wasn't thought out. I'm sure they could've added a scratch-resistant layer. IT'S APPLE.
scratching
I noticed the other day mine has rubbed raw just below the lighting port and it's never been used without a case. For that and the grayish color I kind of wish I'd gotten the white one now. If it'd been all black I think it would have looked better.
I noticed the other day mine has rubbed raw just below the lighting port and it's never been used without a case. For that and the grayish color I kind of wish I'd gotten the white one now. If it'd been all black I think it would have looked better.
I didn't make anything up, but I guess you are not going to believe that anyway. I personally don't own a SGS3, but several colleagues do and some of them experience cracking of the case due to warping. It is also a well documented issue on the internet. Go and look it up.
It's sad that people like swy05 immediately resort to emotional and fanboi remarks, because my post was intended to have a civilized conversation and not to troll. It was also not written like that, so I guess that was what you wanted or needed to read into it. I'm not offended by criticism to Apple, but you seem to be quite offended by a not-really-essential discussion about your cellphone producer.
I personally owned a 3S that had cracking problems at the dock connector and I was very unsatisfied about that. I made Apple exchange it several times.
I now own an iPhone 5 (black), and yes it is prone to scratching. But after a year still looks great.
So, concluding. Each phone has issues depending on the material used (plastic warps and scratches, aluminium scratches). But I stand by my comment that it has the best build quality with probably only the HTC One being on par. This is also well documented by reputable websites such as Anandtech which discusses the build quality of both phones.
Except the fact that you're making garbage up out of thin air.
The S3 has light leak issues? Where did you make this garbage up?
Civilized conversation? Please, you're just trying to stir the pot by making up false information.
How about I create a post with false information: "Yeah, the iphone5 has widespread issues where the phone automatically reboots itself for no reason."
Stop making up false information. Then maybe, you wouldn't be attacked.
Again, I have a colleague who has this problem. His SGS3 was warped in his bag and cracked. He also experienced light leaking issues. He is going to switch to the SGS4 because he is very happy with Samsung cellphones in general.
Additionally look on the internet on different Samsung forums where it is also reported.
You have absolutely no idea what I know and whether it is being made up or not. Wouldn't it therefore be better for the sake of conversation that you ask me in a normal way where and how I experienced these issues, in stead of immediately calling BS?
Just because you don't have issues with your phone doesn't mean they don't exist.
But you know what? I looked up your commenting history and you seem to approach most people here in this way. In addition the first hit that comes up when I search your nick on google is a warning on the PSU forums for harassing other people on the forum. Welcome to my ignore list.
That's cute.
A friend of a friend of a friend has a problem no one else has. A phone you've never owned or used.
According to you, the S3 has issues with light-leak.
Your post is akin to me saying the iphone5 has issues where the phone blows itself up. Because well, I heard some random guy's iphone blew up. So it must be a common issue.
Ignore list? What is this 3rd grade? Haha.
Yeah, you can't read this but I'm going to post this right here so people can realize how ridiculous your comments are.